• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,363
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jeremys961
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Ordering was easy buy received product and was not the best of quality. May have been damaged in shipping but box wasn't damaged. For the money guess it was ok.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Thumbnail of user jonathang928
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

Starter was delivered ahead of schedule. Installation was easy. You don't know how bad the original starter is until you have a new one. Installation took about 30 minutes. Easy-peasy.

Reason I chose this business:

Best option based on price vs. quality. There are cheaper products out there but they were all remanufactured units.

Thumbnail of user jamesm7187
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

Great info and the install video sold me. Very detailed. Listed tools and every step of install.
Haven't received it yet but will update sfter install

Thumbnail of user joep1666
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Gave my new 2023 a great look...my order came fast and steps were easily installed...I've gotten many compliments.thank you & Affirm was also offered for payment!

Reason I chose this business:

Recommendation

Thumbnail of user danielh2447
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Order was shipped sooner than expected. I used instant messenger to follow up on n tracking and received prompt answers. Always had great customer service experiences.

Reason I chose this business:

Had a unique item and great customer service.

Thumbnail of user jasonb2459
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

So far not bad, Mobil site could use some work to make it a little more user friendly. And you don't have my jeeps actual color listed as an option. Where's the rescue green love.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user richardh3445
2 reviews
0 helpful votes
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December 26th, 2022
Verified purchase

I've purchased a few times from Extreme Terrain and have had nothing but good experiences. I'll continue seeking their business out for future purchases.

Reason I chose this business:

Product compatibility

Thumbnail of user connerd26
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

My father was wanting a spare tire cover for Christmas and recommended this site to me. Pretty good deals. Received within 3-5 days. Very happy with the products.

Reason I chose this business:

Recommend by a family member

Thumbnail of user jasond1524
2 reviews
0 helpful votes
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December 20th, 2023
Verified purchase

Extreme Terrain had just what I was looking for to upgrade my 2023 Wrangler lights. They delivered them as described and as promised.

Reason I chose this business:

Quality products at a reasonable price

Thumbnail of user henryf465
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

I have not received my order yet as of 01/29. How can I resolve this issue? I have not received shipping information.

Thumbnail of user johnh6974
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I purchased wheels and tires for a graduation gift for my daughter and was told they were in stock and would ship on 5/16/22. When they didn't ship on 5/16 I called everyday until they shipped the following week and was told conflicting reasons why they didn't ship each day, but nobody really knew for sure (wheels were in stock and ready to ship, wheels needed to be shipped to them, credit card needing re-authorization, back up in mounting/balancing). And, a few people told me they would check into what was going on but nobody ever called me back. Finally, I spoke to Ruth and she contacted the warehouse and was able to get real answers for me. They finally shipped a week and a day later and arrived with 2 of the 5 boxes damaged and both of those wheels needing rebalancing and new valve stems. So I had to go to a local tire shop to have them repaired at my expense. Additionally, one of the damaged boxes had a big hole in it and the plastic wheel cap was missing. I called immediately and a replacement cap was shipped quickly but once received I realized it was gray and not the black color of all the other wheel caps. So, I called again and was told that Extreme Terrain could not provide the matching wheel cap and they gave me the number for the wheel manufacturer and told me I would have to call them and figure it out. While I really like the wheels/tires the experience with Extreme Terrain will not have me shopping with them again..

Reason I chose this business:

Website and knowledge person who help me select wheels and tires.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy

Thumbnail of user ronaldg792
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

I ordered the wrong Tail pipe extension for my
2022 Bronco Sport Badlands. I sent it back for a
REFUND not a EXCHANGE. Now before I can
Order one else where, I will need to wait until
The ones you just shipped out here arrive. Then
I will need to ship them back, and I know the
System I will not receive the Refund into my checking account until you receive the parts.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I apologize for the issues you had with this.
After reviewing your order, I see you have been refunded for this.
If you have any further questions, please let me know.

Amy
EXT 257

Thumbnail of user aarona721
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Thank you for the support. Ordered the wrong parts, they canx. That ordered ere and refund my monies so I could reorder. No hassle and very polite and fast.

Thumbnail of user davidf3221
2 reviews
0 helpful votes
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September 17th, 2022
Verified purchase

Bought this to repair daughters jeep. Kit came on time, and complete. Kit even had the instalation tool. Kit had great instructions, will definitely remember this for future orders.

Reason I chose this business:

Quality products

Thumbnail of user markl2449
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Self tapping bolts metal was too soft to self tap into frame. 50% of bolts gulded and threads stripped. Had to replace with American made bolts. Cheap Chinese product.

Reason I chose this business:

Thought product looked good. I had never used it before.

Reason I chose this product:

Product Image fitted my TJ Wrangler.

Quality
Thumbnail of user catherineh1115
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

My Jeep grille was exactly the way it was shown Love it!...I have been looking for Pink "everything" for my Jeep will be ordering again soon
Thank you

Reason I chose this business:

Was looking for Pink items for my Jeep so glad that Extreme Terrain came up

Thumbnail of user timothym1676
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

The Lugnuts I ordered worked perfect. The disappointment was paying for two day shipping. I ordered it on Monday and didn't receive them until Saturday.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am sorry to hear that.
I looked into your order and I have
Left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user laurenp280
3 reviews
2 helpful votes
  • Send Message
May 11th, 2023

I spoke with their agent said return is free and warrany will refund but turn out it cost me and leave me owe for warranty and return cost. They lied. I am very disappointed... dont trust their words

Tip for consumers:
Dont trust customer serive.. they said free return but turn cost me... warranty will refund but didnt ... worse service and not honset businesss

Products used:
tires not fit and shock not right for tire.. return all of them

Service
Shipping
Returns
Thumbnail of user amyd1475
Amy D. – Extreme Terrain Rep

I am so sorry to hear about your experience.
After reviewing your order, I see you did speak with an agent.
If you need anything else please reach out.
Thank you.

Thumbnail of user joee234
1 review
0 helpful votes
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November 24th, 2020

-When I called the ExtremeTerrain at the beginning of October and asked for flat black rims I was told this is what I would be getting (photo 1) All flat black with black Center caps

-what was sent to me are GLOSSY rims with BRIGHT RED and BLUE pin strips and chrome Center caps! (photo 2, Center caps arrived badly damaged)
Again I called and spoke with a Representative of the company and was told that I would have black Center caps sent to me
Caps arrive and are to small ( photo 3)

Now the company refuses to correct what is no fault of mine other then purchasing over the phone and believing what was said to be true by them ( twice!)

I've asked for someone to contact me and all the company offers is to replace the damaged chrome Center caps which are now on BACKORDER! With no ETA

I am not asking for a refund

ALL I AM ASKING FOR IS WHAT I WAS TOLD I WOULD BE GETTING

Thumbnail of user davidc7664
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

I placed my order and by mistake did not order the heavy duty leaf springs that i thought A hour after I realized my mistake I called and spoke with a rep He told me he couldn't fix the order I would think in such short time something could have been done

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback. Orders lock to ship very quickly in our system.
It is impossible to make changes sometimes.
If you need to do a return you can start that online or call in to our customer service.
I am sorry about your experience. I have sent you an email.
Please look for that. If you need anything else, let us know.

Amy
EXT 257

Thumbnail of user theodorew133
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase
• Updated review

First time using the site and it went smoothly. Although the spare tire cover wasn't delivered with the shipment the customer service team took great care you of me and handled it.

Reason I chose this business:

Needed parts

First time using the site
May 31st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Needed parts

Thumbnail of user johnl5399
2 reviews
0 helpful votes
  • Send Message
August 13th, 2022
Verified purchase

The fed x company who you use for delivery left my expensive package at the mailbox, my house is 2.5 miles from the mailbox, I'm lucky the crack heads didnt steal it.

Reason I chose this business:

Great products, awesome financing.

Thumbnail of user billf987
1 review
0 helpful votes
  • Send Message
December 14th, 2023
Verified purchase

Requested a call, got one from Daniel within 15 mins. Helped us order the right stuff and received it just a few days later!

Thumbnail of user johnw2712
1 review
2 helpful votes
  • Send Message
April 28th, 2020

I have purchased a number of items and some have been what I wanted some I returned because I totaled a car. I have called into their "customer service" only to be promised a return call but that NEVER OCCOURS they will make refunds but they apparently don't want to communicate with their customers. I am due refunds for some returned items some of their refunds are then what they should but as I say they will not talk to you... So I would beware and be very careful on any business you due with this firm.

Thumbnail of user christinek1318
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

So far so good! The Item came when promised, on time. I have not had them installed yet so I cannot speak about that process. I am super excited to get them on my Yodi!

Reason I chose this business:

The price was right and I always go by the reviews which were very good in this case for this particular item.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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