• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,363
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

Rating

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user paulog23
2 reviews
0 helpful votes
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July 12th, 2023
Verified purchase

I've been with Extreme Terrain for a few years now, since when I use to own jeeps. Now that I own a Tundra its nice to know that they carry a lot of parts for them to.

Reason I chose this business:

I used them when I owned jeeps.

Thumbnail of user kims2388
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

The Chicago Blackhawks tire cover fits great. With the tire size chart, I was able to make a perfect size selection. I get a lot of compliments on it.

Reason I chose this business:

You had a large selection and I was able to get what I wanted in a timely manner.

Thumbnail of user stevens2757
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

Excellent, my many items wre allways shipped fast direct with no problems whats so ever. The items I purchased allways were the best price with shipping.

Thumbnail of user jackied409
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Wasn't sure about this new cover for the front of my jeep as I was going to install it myself. It was super easy to install and my jeep got a new face lift.

Thumbnail of user justing752
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Packaged nicely, however one of the frame mounts always flacking everywhere, and didn't fit into the frame. Now that it is in the frame the D-shackle won't fit on it. So it ends up being worthless

Reason I chose this business:

Their overall business

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I apologize,
I reviewed your order and I do not see
That you have reached out to our customer service as of yet about
This issue.
If you have any questions, we are happy to help!

Amy
EXT 1257

Thumbnail of user samf632
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Was a little worried when I ordered it because there weren't many reviews and was hoping it would fit without blocking the backup camera, but couldn't be more pleased with it once I got it.

Thumbnail of user rockeyp1
1 review
0 helpful votes
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November 24th, 2023
Verified purchase
• Updated review

Ordered on your website on Friday and it said "Order today and have it delivered by Sunday". So I ordered it and it did not even ship until Monday and it arrived on Wed.

Reason I chose this business:

I have bought several products from them over the years. Good selection and fair prices. Should not advertise the quick delivery of you cannot back it up.

Quick and easy!
November 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great product selection and good prices.

Thumbnail of user berryw14
2 reviews
0 helpful votes
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October 24th, 2022
Verified purchase

My order arrived within the week I ordered it. I was able to get everything I ordered on my Gladiator over the weekend and was happy with my experience with Extreme Terrain.

Reason I chose this business:

Cost and tire mount and balance online.

Thumbnail of user jens516
2 reviews
1 helpful vote
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November 26th, 2022
Verified purchase

The part I bought was thru a USA address but actually going overseas. The staff was so helpful with ensuring it was the correct part as returning it wasn't an option.

Thumbnail of user susang3296
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I have ordered several products from here and have always been satisfied with the products and the service! They are my first go to for anything for my 2018 Wrangler JK!

Thumbnail of user paula2057
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Your site said u have rims in stock but then u send me reply not in stock and refund my money thanks for refund but waist my time looking at what u dont have need to update your site
Thuoght

Thumbnail of user michaels2201
1 review
0 helpful votes
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April 29th, 2019

First they sold me a tire that they didn't actually have in stock but didn't mention that at the time of the purchase (when they took the money for the darn thing). So they sold me a tire that they didn't actually have to sell. But still took the money. Real Nice folks aren't they? They waited for three days and sent me an email to informing me of this. When I called to inquire about the tire's availability, they time frame given was "it varies". Second, they sold me a "wheel and tire build kit". This is the tire and wheel purchased together, will be mounted and balanced, aired up and sent to you ready to be installed. Well, today I received four tires without the wheels. So, there goes the "wheel and tire build kit". Did I mention how nice these folks are yet? It's obviously not going to be ready to installed when and if it all even gets here. This is just really a big disappointment because I spent some big $$$$ here thinking that it was all going to be worth it. A one stop shop at the tip of your fingers. Not even close. My experience here makes me think that not having finger tips might be more pleasant that purchasing from extremeterrain.com. It's been nothing but a head ache. ExtremeMigraine.com is what they should have named this company.

Thumbnail of user tammyg710
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I bought a Christmas present for my husband so I'm not sure about the product just yet bit the transaction went very well.

Thumbnail of user tamerang
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Not the best experience! Ordered & item was lost so ordered again and now waiting on refund my money to original form of payment!

Reason I chose this business:

Ahhhh no comments

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your experience.
I see that you have spoken with our customer service.
Please let us know if you have any questions.

Amy
EXT 1257

Thumbnail of user peters3306
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

2 out of 3 items are high quality. The hood latch lock are not so durable.

Thumbnail of user sheldonl57
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Ordered a cold air intake and pedal commander for my jeep,fit perfect and work great!
Highly recommend

Reason I chose this business:

Refered by a friend

Thumbnail of user shaunm281
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I only give a 2 star because of the instructions. I hate wasting my time. See below. If instructions were correct, this would be 5-star.
I read about one of the brackets being misidentified but it wasn't clear on the review. It is the middle support bracket that attaches to the pinch weld. The instructions suggest that they all go on in the same way, but the middle one is flipped, with the long end pointing to the front rather than to the rear, like the front and rear support brackets do. Very frustrating for someone like me who does not routinely do this sort of stuff. It took me an hour of fussing and holding and seeing that the holes didn't match up before I figured out to start with the center bracket and see which was correct for the holes to line up. It literally took me 15 minutes to put on the other side. The running board is otherwise great, but I'm pissed that Westin put me through such an exquisite torture and they should make this right. The center bracket and rear bracket are nearly identical, one is a bit longer, but this is not super obvious from the diagram, hence, if they were labeled, it'd be easier. Extreme Terrain should put a disclaimer on the is product so we, the customers do not suffer.

Reason I chose this business:

I have ordered from before and have always been pleased.

Thumbnail of user jessep450
1 review
0 helpful votes
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October 26th, 2023

I purchased a Infotainment Sync 4 GPS Navigation Upgrade
(21-23 Bronco) from this company for over $1000 dollars. The description hints that you will be able to add navigation to a full sized bronco with this part. When I asked directly if this would work for my bronco, I wasn't told yes but it was hinted that it work. After purchasing, dealing with extreme terrain tech support (not helpful) a ford dealer and ford customer support I found that navigation can not be added if it didn't come on the vehicle, it's hardware and a subscription service. I had already gone past the 30 day window for return after I spent time trying to get this working so I was stuck with the part. I left an honest review on the website, with photos. I didn't say anything bad about the company only explained how this wouldn't work unless your bronco had navigation from the factory and needed a replacement apim. The review was not posted nor were the photos showing how it would not function in a non nav vehicle. The 3 photos that made it seem to function were posted. This company alters reviews to make products look better. If you're looking at a product on their website just know the reviews are not accurate

Tip for consumers:
Beware of any reviews on the website

Products used:
I can't use the product I purchased

Service
Value
Shipping
Quality
Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience.
I have reviewed your order and I see that you have contacted our
Customer service about posting your review and uploading photos.
If you have any other questions-
Please let me know and I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user garryd112
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Easy website to follow. I like what you have for off road.

Thumbnail of user karenh4587
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

From start to finish it was a smooth experience. All my questions were answered with professionalism. Can't wait to order with Extreme Terrain again

Reason I chose this business:

Good reviews and customer service wonderful

Thumbnail of user jerryd739
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

Fast and easy the lights and fog lights look great on my Jeep and are 10 times brighter then the stock lights, and the install took me about 1hr with the help of my wife.

Thumbnail of user ismaelg60
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

The shipping experience wasn't great, it took several days to get 5 tires, but we would get 2 tires, then 1 tire days later and then the rest came days later. But we love the tires and rims!

Reason I chose this business:

Ease of shopping

Thumbnail of user caseyj115
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

Ordered front and rear flaps got info on front flaps being shipped recieved them quickly. Never heard of anything on the rear flaps have not received them or any other info on them

Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user matthewy140
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Fed Ex is always delayed; the expected date is never met and the boxes despite creful packing procedure always come damaged and the product was damaged twice.

Reason I chose this business:

Prices, open box purchase, and customer build pics

Thumbnail of user joen804
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Ordered a new lift kit (listed IN STOCK) for my jeep on the 20th with a delivery date by the 25th.
On the 23rd, I contacted XT as I had no shipping notice and was told it was coming from the manufacturer and could be 3-5 days before they shipped it. I contacted the manufacturer who said they had not received an order yet but had several in stock.
On the 26th, I contacted XT again, who said the manufacturer was out of stock and they had to order through a 3rd party distributor. This would set my order back another 4-6 weeks for delivery. They did give me a $25 online voucher good for 30 days to compensate me, but I canceled the order instead of waiting it out.
However, I am still waiting for my order to cancel and my refund to be issued. IF, it comes through in a timely manner, I will be reordering through their competitor who has already assured me it IS in stock, will be delivered within 5 days of ordering AND has offered to price-match XT for the poor experience they provided.

Service
Value
Shipping
Returns
Quality

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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