• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,363
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user scottd1790
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

The install was straight forward... brakes work great so far... look sharp and will buy the rear set next.

Reason I chose this business:

Repeat customer.

Thumbnail of user lisaj2096
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

ET is always quick at shipping and a pleasure to do business with. Haven't tried my new rain cover, but it appears to be a great investment.

Thumbnail of user caseyd222
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

Amazing service and product. Delivered by the estimated delivery date. No stress, very easy to navigate website. No complaints.

Reason I chose this business:

Competitive market, reasonable prices, free shipping. Great experience.

Thumbnail of user andrues1
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Arrived early and it was a quick and easy install. Looking forward to checking out an exhaust system next.

Reason I chose this business:

Selection and overall info on the content.

Thumbnail of user jamesb8463
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

I ordered a starter for my TJ. Arrived very quickly and was a perfect replacement. I'm back in gear!

Thumbnail of user nulln7092
3 reviews
1 helpful vote
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May 7th, 2023
Verified purchase

3 star rating is sending items through FedEx who tell you one date for delivery, then another, then the item just shows up. Don't ship via FedEx!

Reason I chose this business:

Thought I was getting the product sooner than it arrived. I could've gotten the item sooner and cheaper via Amazon, if I'd known.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am sorry to hear about that, thank you for your feedback
About shipping.
How was your experience otherwise?
If you need anything, please let us know.

Amy
EXT 257

Thumbnail of user glennt288
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

It was fine, my computer or your site was a little slow, but its all good. I could use both tail li g to for my 2009.

Reason I chose this business:

I was referred by a friend and the price was the best I could find.

Thumbnail of user antonioo85
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I ordered a soft top yesterday and is due for delivery today, that is awesome, super easy to order what I needed with no complications at all.

Thumbnail of user garyp1624
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

Promised 2-3 day delivery and parts haven't come 2 weeks later! Have nerve to keep asking for a review and I don't even have my parts!

Reason I chose this business:

I promise I never will again!

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about that.
I looked up the order you have with us and I have
Left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user michaelm11171
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Fast and on time! Little sketchy with the "good locks" for my Jeep JL - they seem to be coming loose and often!? May have to rethink them...

Reason I chose this business:

Inventory, price and friendliness

Thumbnail of user martins1158
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

I bought a rack for my '23 Gladiator. I haven't installed it yet, so this could change, but as far as service goes these guys were awesome!

Thumbnail of user andym918
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

So far everything I've ordered from ET has fit perfect and arrived ahead of schedule. I will continue to order from ET for parts needed for my 1979 CJ and 2019 JL.

Thumbnail of user jorgec573
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

Nice and safe delivery.I have very strong recommendations for over all. All the good stuff with these guys,very happy.

Reason I chose this business:

Looks and strong looking

Thumbnail of user johnw7137
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Fast shipping as came as described. Just what I was looking for and great quality. Would recommend this product.

Reason I chose this business:

I chose Extreme Terrain because they had what I was looking for and had worked out what fits my Jeep and what didn’t.

Thumbnail of user kellie52
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

My order came amazingly quick! Excited to put up my electric top hoist and review the product as well!

Reason I chose this business:

Recommendation from another Jeep enthusiast

Thumbnail of user danyellem13
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Not happy that I've had my bumper for ONE year and i already have to replace lights. But i am happy with how quick it came in.

Thumbnail of user alext1054
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

I received my items very fast and were just as described overall very happy with the experience shopping here

Thumbnail of user derekt183
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Great work and fast delivery ty
I will recommend you guys for your professional assistance thank you very much.

Reason I chose this business:

Bought some Mickey Thompson M/T

Thumbnail of user dyannap3
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Fast shipping well packed easy to follow instructions. Using basic tools I installed the parts as soon as delivered.

Reason I chose this business:

Cost and USA made parts

Thumbnail of user brendonl20
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

The website is easy to navigate. Have never had any issues with ordering. Shipping is always reasonable, and fast!

Reason I chose this business:

They have a really extensive inventory for my Toyota Tacoma.

Thumbnail of user jamesj2986
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Received my steering stabilizer in one day! It was to be delivered on a Sunday but received Saturday afternoon.

Reason I chose this business:

The company has a good reputation for delivering what you order in good condition.

Thumbnail of user robertj2802
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

It's always great shopping at Extreme Terrain. Easy to navigate on the web site and great pricing for parts.

Reason I chose this business:

Love their web site.

Thumbnail of user gregs919
2 reviews
0 helpful votes
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May 16th, 2022
Verified purchase

As ordered with super fast delivery, needed a dead pedal and this was exactly what I was looking for.

Reason I chose this business:

Found online, had what I was looking for

Reason I chose this product:

Fit the bill, what I needed

Quality
Thumbnail of user jameso1427
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

No problems with ordering. But the parts don't work for my jeep. Not extreme terrains bad. Just won't work.

Reason I chose this business:

Easy navigation throughout

Thumbnail of user amyd1475
Amy D. – Extreme Terrain Rep

Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257

Thumbnail of user thomasw1155
5 reviews
0 helpful votes
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April 6th, 2023
Verified purchase

The ordering process was easy and product was delivered in a timely fashion. Will definitely do business here again!

Reason I chose this business:

Extreme Terrain specializes in Jeep products. I just purchased an older Wrangler, so this is a great place to trick it out… thanks

Thumbnail of user amyd1475
Amy D. – Extreme Terrain Rep

Thank you for your feedback.
If you would like to discuss, please reach out.
I look forward to hearing from you.

Amy
EXT. 257

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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