• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,364
Neutral
177
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user charlesl1960
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

If you want Truck products buy it from Extreme Terrain. The Best Professional company to deal with and they stand behind there Products.

Reason I chose this business:

From other friends that have bought Products from them,they are the best.

Thumbnail of user laurenr802
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

I needed new shocks for my jeep and when it came time to decide that best, we went here. Just what we were looking for and at a great price!

Reason I chose this business:

Price, ratings and reviews

Thumbnail of user patrickw892
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Came fast and is working well. Only trouble I had was checking out. Don't know what I did wrong but I kept getting items in my cart I didn't want.

Reason I chose this business:

Had what I was looking for with a price I could live with.

Thumbnail of user smarquardt0072
1 review
0 helpful votes
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November 24th, 2023

They will write up advertising with one price then change the ad after you pay for it trying to double the price

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaeln2798
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

My product came on time, as advertised, and instructions were easy to follow!

Thumbnail of user georgem3030
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Was very easy to check out and find what i need,or wanted.

Thumbnail of user gaber57
2 reviews
0 helpful votes
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September 9th, 2023
Verified purchase

Item worked perfectly. Installation was easy no hiccups. Just straight bolt on no modifying. Would definitely recommend.

Thumbnail of user georgec2121
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

The new sun rider top is excellent piece of equipment for my new jeep

Reason I chose this business:

Quick and simple item to order and the price was what I wanted to pay

Thumbnail of user thomasb4610
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Visors arrived promptly. Seem to be decently quality so far. Had to compress them as far as they would go to get them to fit.

Reason I chose this business:

Google search

Thumbnail of user randym537
2 reviews
0 helpful votes
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September 1st, 2023
Verified purchase

I chose the open box on this order and wasnt disappointed with my purchase. I've purchased other things on this website without any issues.

Reason I chose this business:

Specific fitment for my truck, and of course the prices are reasonable.

Thumbnail of user carols3847
1 review
0 helpful votes
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January 7th, 2024
Verified purchase

It was very easy to maniver through your web site and it was very easy to find the parts that I needed

Thumbnail of user karanveers6
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

On time, fast delivery with right product. It was easy install. Comes with all the instructions needed.

Thumbnail of user jimm1395
1 review
0 helpful votes
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August 25th, 2020

Where do I start? So many disappoints, sadly I can't think of any one thing that was right.
Primary issue - bumper arrived damaged and parts falling out of the box. Customer service, non existent at best, to mention the business owner has a concept of service is as worthless as the written words. I would suggest the owner close shop and stop trying to be a successful business, to have made it to this point in time has been by pure luck and ignorance of the buyer (including myself). I honestly thought the company was a front for some scheme, a fraudulent online business. It may still be - it is worth investigating.

Sad to see companies like this take business away from successfully ran businesses.

Best way to sum it up - this company is a joke. Using the word company is being kind. I wish I had tlooked at the BBB rating before wasting time with this business joke. I tried to attach photos but was unsuccesful. The bumper was not secured or packaged in the box, the small parts were not in a bag. Everytime the bumper slid in the box it would cut holes into the cardboard. What a disappointment for a company? I stil lthink it is a front.

Thumbnail of user jacobe508
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Went with this because it came as a kit. No need to keep adding parts to cart. Everthing needed all in one box.

Thumbnail of user zachp214
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

EX has been a good company to order from. From my orders so far they really seem to care about there customers. Thank you!

Reason I chose this business:

Found them online

Thumbnail of user jorgep321
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Customer Service is attentive and solved all my issues. The store has plenty of parts for my Jeep Wrangler TJ

Reason I chose this business:

Had a coupon

Thumbnail of user karens5246
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

Ordered for a Christmas gift, arrived in NW Washington within three days. Thank you so much. I hope my husband loves it.

Reason I chose this business:

Great price, great product reviews

Thumbnail of user enzor27
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Super fast shipping. Got this exhaust for he's birthday for he's tundra. Truck sounds wild now. We are both stoked on quality and sound

Reason I chose this business:

Go to for Toyota parts

Thumbnail of user mannyt23
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

The axle was smaller than the original. Maybe there's two different sizes. However, your system suggested it

Reason I chose this business:

I thought it’s one of the best place to get parts for off-road jeep.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
If you have any questions, please
Reach out to our customer service.
We are happy to help!

Amy
EXT 1257

Thumbnail of user danew52
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Product was exactly what I was hoping for. Install no problem. Arrived very quickly. Good job folks!

Reason I chose this business:

Was given one of your magazines for my wife’s keep. Then got one for my Tacoma.

Thumbnail of user bruceh1018
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Great products for all your needs- very satisfied with ease of ordering and products I've received -recommend

Thumbnail of user richardl2858
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Very good selection, reasonable prices with very quick delivery.
Order was filled as per my on-line purchases

Reason I chose this business:

Best Selection

Thumbnail of user lorenh83
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Quick order. Everything explained up front to eliminate wrong orders. Look forward to receiving my tail lights

Thumbnail of user farrahu2
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

I have always had great shopping and ordering experience with Extreme Terrain.
My Number 1 shopping site!

Reason I chose this business:

I have ordered from ET many times
And always a great experience!

Thumbnail of user tabbithad
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Exactly like the pictures and easy to install extremely happy with my purchase highly recommend to anyone

Reason I chose this business:

Reliability

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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