• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,372
Neutral
177
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

Rating

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user geoffj23
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Easy to install. Start to finish it took all of 5 minutes tops. Look's great and quality is awesome! Nice easy upgrade!

Reason I chose this business:

Ease of ordering, great selections and great pictures of the products.

Thumbnail of user nicoler1640
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

It was a retirement gift for my dad. Arrived on time and no issues upon receipt. No missing pieces and everything fit together on the Jeep well.

Reason I chose this business:

Best price from research.

Thumbnail of user paulh3156
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

When package arrived one of the end of the box was missing along with some parts. Please contact me at *******212 thank you. Of I'll call tomorrow.

Reason I chose this business:

Recommended by 2 coworkers and excellent customer service

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I apologize for your experience.
I see you have reached out to our Customer Service team
And they were able to assist you.
If you have any questions- please let me know.

Amy
EXT 257

Thumbnail of user stevenw1848
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Found what I was looking for at a good price. Could not get the website to accept a credit card purchase. Eventually ably to purchase using PayPal.

Thumbnail of user casperk17
2 reviews
0 helpful votes
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August 5th, 2022
Verified purchase

Shipping was extremely quick which I appreciated a lot, also just loving the selection at Extreme Terrain and the website in general.

Reason I chose this business:

Great selection of parts and gear

Thumbnail of user markr3358
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

First time using site and it's was great! Great site I really like being able to see customers pics of the product.

Reason I chose this business:

Like better than quadratech

Thumbnail of user georgec1435
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

As easy as advertised. Totally bulletproof. The only thing now is I want to do a 3" lift to balance it out.

Reason I chose this business:

Have before

Thumbnail of user nathanz124
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Got my item quick. Came with a QR code with video of installation. All around very happy with the purchase and service.

Reason I chose this business:

Best price for product.

Thumbnail of user abrahamh48
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Ryan was very helpful. He answered al my questions and made sure I get the parts I needed to repair my wrangler.

Thumbnail of user jenniferb3891
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Delivered right in time as promised. We paid for 3 day delivery which was so reasonable especially for such a large delivery

Reason I chose this business:

They had what we wanted and the price and delivery options were great!

Thumbnail of user johnh8465
2 reviews
0 helpful votes
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April 18th, 2023
Verified purchase

The part looks perfect, I just haven't had time to install it yet but the instructions appear to be simple and quick

Reason I chose this business:

Fastest shipping time

Thumbnail of user basballq
2 reviews
0 helpful votes
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June 29th, 2022
Verified purchase

This is the third set of rims and tires I've purchased through Extreme Terrain. Another great experience with Extreme Terrain. Thank you!

Reason I chose this business:

Of all the Jeep sites I've dealt with, Extreme Terrain is the most complete and convenient site to package, mounted and balanced wheel and tire sets. They also have most everything I have needed for my Jeeps.

Thumbnail of user paulp2184
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

I have had an overall good experience purchasing items from your company but I do not need to receive an email everyday.

Thumbnail of user coryh223
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Fast shipping and good price. I liked that the shipping price was fair as well. Always a pleasure doing business with them.

Reason I chose this business:

I’ve had a great experience every time. Can’t go wrong with Extreme Terrain.

Thumbnail of user keithk718
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I haven't installed it yet but it appears to be of first class quality. The purchasing process was easy. Shipping was quick.

Reason I chose this business:

They had the product I was looking for at the price point I was looking for.

Thumbnail of user markm4193
1 review
0 helpful votes
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May 10th, 2022
Verified purchase
• Updated review

Extreme Terrain Website is easy to navigate and to find what I was shopping for with a good description of items.

Reason I chose this business:

Products that I needed and in stock.

Quick & easy navigation on website
May 2nd, 2022
Verified site experience
• Previous review

Quick & easy navigation on website. I like that a lot of items I can preview on my Jeep Year, Model and Color on website.

Reason I chose this business:

Extreme Terrain had the item I needed in stock.

Thumbnail of user aarong580
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Price was fair and the ratings were true. I will be installing next weekend and show them off to the XT community

Reason I chose this business:

Great customer service

Thumbnail of user denised105
2 reviews
0 helpful votes
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February 4th, 2023
Verified purchase

Never had any issues with products from Extreme Terrain. Fast shipping and A+ products. Will continue to purchase from in the future

Products used:
Headlights, fog lights, blinkers

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattw723
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

I was looking for one specific part. Amazon was just a little cheaper but I rolled the dice and tried extreme terrain.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Thumbnail of user tonyg938
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

I'm extremely happy with my overall experience with Extreme Terrain. I will definitely purchase more products for my Jeep Wrangler. Thank you

Reason I chose this business:

Extreme Terrain has a large selection of products for my Jeep.

Thumbnail of user leroys129
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

How do I get a replacement for the cracked leg
I don't want to put weight on it lest it become worse.

Reason I chose this business:

Because I was told they are a reliable company that stands behind their products

Thumbnail of user noahg139
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Great selection and easy ordering. The top fit perfectly and I am enjoying it so much. Works great with my factory doors.

Reason I chose this business:

Magazine, options for the top I need for my yj.

Thumbnail of user donnar2022
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Very fast and easy process. I ordered my floor mats on a Friday and received them Sunday the same week! Very pleased.

Thumbnail of user johnm13393
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

I just made my first purchase online and everything went well so far. Until I receive my order, I can't really explain my full experience.

Thumbnail of user brandonk623
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

Got here before expected easy install takes half a day

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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