• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,372
Neutral
177
Negative
441

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user johnnyg339
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Just a little more room to put the coolers. Haul the chairs,luggage,blinds,and the quarry that I hunt. Leaving my truck bed for the heavy items.

Thumbnail of user jamesd5005
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Easy to order. Great product description along with wonderful installation video helped me decide to purchase this product.

Reason I chose this business:

A no hassle site for ordering jeep products!

Thumbnail of user jamest2563
1 review
0 helpful votes
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December 30th, 2022
Verified purchase
• Updated review

Easy to find what I wanted and to order.I received my order 3 days ahead of schedule. Great product. Looks great and offers good protection.

Reason I chose this business:

They had what I wanted at a fair price.

Easy to order and easy to find the parts I need
June 11th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Jeep forum members recommended you.

Thumbnail of user tommyb312
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Order a 4 inch lift for my sons Jeep everything was right except the pitman arm it was for a 99 to 04 f 250-350

Thumbnail of user larrys1749
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

I ordered a delete cover for the back of my jeep after the spare tire carrier broke. The cover came fast and in excellent condition.

Thumbnail of user dennisc1269
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Needed a new front fender support and fender assembly clips. Showed up in only a few days with no mistakes in the order

Thumbnail of user richardl3031
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Easy to order. Done in 2 minutes. This not my first order and has always been easy peezy. Quality merchandise for our Wrangler

Thumbnail of user grantl152
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

P0128 code at 94,000 miles on my 2014 jk. This thermostat with housing fit perfect. No leaks, no codes!

Reason I chose this business:

Part was available

Thumbnail of user steveb3372
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Website was very easy to navigate and online support was quick to respond

Thumbnail of user janiec141
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Very easy process and quick delivery items are top grade materials. I will be ordering from them agaIn!

Reason I chose this business:

The website and magazine was professional and geared to my needs.

Thumbnail of user scotts3730
2 reviews
0 helpful votes
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November 2nd, 2023
Verified purchase
• Updated review

Have placed orders numerous times... Have always found what I was looking for, products have always met my expectations.

Alls good...
July 27th, 2023
Verified purchase
• Previous review

Product quality was as expected, timely delivery, Parts installed as easy as it was state on the web site.

Reason I chose this business:

Has the products I need..

Thumbnail of user scottc2418
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

Good experience. Quick and easy. Good pricing. No other issues. Shipping is nice to be free for 2 day shipping.

Thumbnail of user johnb11376
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Great shopping experience - I was able to quickly find my order history, and reorder parts that I need to replace.

Reason I chose this business:

Best place to order Jeep parts - previous experiences were great.

Thumbnail of user katiel479
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Bought the Barricade Trail Force HD Front Bumper with winch. I received an email that said the shipper would contact me for delivery instructions, but no one did & I got home one day & there it was. It was a day or 2 earlier than the tracking info listed. I panicked when the paper instructions included said it was for an'07-'18 JK, but I ordered one for an '18-'23 JL. I went to website & opened a chat & was told it would fit both. The instructions included are fairly useless, makes it look like 8 simple steps. It's not. The install videos on the website helped, but they all miss important details. For example, no one mentions how to actually get the fog lights back in. It took us an hour just for that step. You have to squeeze a finger behind it and line up the nut without being able to see anything. No tools fit back there so you tear your finger apart trying to hold the nut in place while you line up & screw in the bolt. We eventually wrapped our finger in a rag so it would hold it tight enough. When it's time to put the bumper on, the instructions also say "install bumper, securing with provided hardware" but no one tells you how hard it is to line up those 8 bolts or how to get them to stay in place so you can line up the hardware. Sheesh, there were 4 square plastic things we finally figured out were to hold those 4 bolts that go on the inside on, but they move when you tighten them & the bottom part is difficult to keep lined up. You can't reach behind it. Anyways, maybe it is a one wrench job for a mechanic with help and all the right tools, but it took us about 5 hours! Seems well made, it's very heavy! It's on now, and it looks great, so yay for that!

Reason I chose this business:

Reliability, selection, quick shipping.

Thumbnail of user kerriz15
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

As always a satisfied customer! Easy ordering and helpful.

Reason I chose this business:

Ease of ordering and US based!

Thumbnail of user taylors813
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Ordered new tail lights and a new fuel door, both came fast and the packaging was good nothing damaged. 10/10

Thumbnail of user williamp2779
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

It started off a little confusing but I worked thru it since you notified me that you received the order.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
If you would like to discuss your review, please reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user allanc250
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Very easy to use the website. I did not need to register my Jeep. All the information is right there.

Thumbnail of user donnap1563
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Website is easy to use and found exactly what I was looking for! Thank you for making something online easy!

Thumbnail of user jonathanp481
2 reviews
0 helpful votes
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May 23rd, 2022
Verified purchase

Easy to compare items and plenty of options. Shipping was quick and all necessary parts were there and in order.

Reason I chose this business:

They have the better prices and best variety of products.

Reason I chose this product:

Suited my needs plus a little more.

Quality
Thumbnail of user matthews1665
2 reviews
0 helpful votes
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April 25th, 2023
Verified purchase

My purchase arrived on time and most importantly undamaged. The entire process of the sale was simple and fully detailed.

Reason I chose this business:

Purchased from them before, great products.

Thumbnail of user joek997
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

This product is for an atv /utv. I was looking for a10" bolt spread and that information was not available.

Reason I chose this business:

Generally a great site with great products

Thumbnail of user masont55
2 reviews
0 helpful votes
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March 31st, 2023
Verified purchase

I got the rugged ridge neoprene seat covers and they are fantastic! Love y'all's company and love what you do

Thumbnail of user collinj27
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Got everything on time but bumper has scratches and light needed extra work to get it to actually work properly

Thumbnail of user astridl25
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Just as described! Shipping was fast & received my order in just a few days! Would def order again soon!

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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