• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,373
Neutral
177
Negative
442

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jesusg455
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Fast Delivery! Liked the products they have! Very good quality.

Reason I chose this business:

Simply the Best!

Thumbnail of user iras106
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Good price on the shocks that I was looking for and they shipped quickly. They arrived in good condition.

Thumbnail of user brandons1060
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Everything shipped fast. Great experience for the parts I received so fast. Can't wait to to put them on.

Thumbnail of user christopherw1681
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Checkout was easy, shipping was quick. Thanks for the great product! I will definitely be returning for future purchases.

Reason I chose this business:

Great selection and prices

Thumbnail of user matthewg1344
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Very fast shipping and very good with the return process. Would recommend to a friend and shop there again!

Reason I chose this business:

Google search referred.

Thumbnail of user lisat1966
1 review
0 helpful votes
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July 27th, 2022
Verified purchase
• Updated review

Wish I could have had my coupon before I had place this expensive order. Received it after the fact.

Reason I chose this business:

Had what I needed

Wish I could have had my coupon before I had place...
August 19th, 2022
Verified site experience
• Previous review

Wish I could have had my coupon before I had place this expensive order.

Reason I chose this business:

Had what I needed

Thumbnail of user douglasm436
1 review
1 helpful vote
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June 29th, 2020

Did not receive my order. They have my money. Terrible customer service. Still dont know when im receiving order.

Thumbnail of user bettenss
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Great price, fast delivery, product as described. Clear instructions on how to install. Happy customer.

Thumbnail of user kevinm4082
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Directions were too small to read need to send larger print. Had to go online for directions other than that I'm pretty happy.

Reason I chose this business:

I believe I came across site on Facebook

Thumbnail of user seanr634
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

Perfect fitting part and had zero issue and fixed what it was supposed to. Shipping arrived one day earlier than was supposed too!

Reason I chose this business:

Only place I could find the parts I was looking for.

Thumbnail of user marioh185
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

I never received the item. I ordered hood locks for my wrangler and never received them. I wrote it and didn't get a replacement or even a reply.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
I tried to reach out to you via phone.
If you need assistance with your order-
Please contact our customer service.

Amy
EXT 1257

Thumbnail of user michaelg5312
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

I ordered my gaskets and they arrived a day early and it was a perfect fit. Now my Jeep top doesn't rattle anymore.

Reason I chose this business:

They had what I was looking for in stock

Thumbnail of user caseyr234
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Great service, fairly priced and quickly shipped and delivered. Excited to use this cover this summer for pop up storms for my Rubicon

Reason I chose this business:

Best service, best options, best pricing

Thumbnail of user mattc759
2 reviews
0 helpful votes
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August 29th, 2022
Verified purchase

Great it sounds great. The only thing is clamps didn't fit but other then that it's been great and delivered in great timing.

Reason I chose this business:

It had my part for good price

Thumbnail of user ahmada402
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase
• Updated review

Great online shopping experience…supporting photos and videos presenting installation.
Delivery service is awesome.

Reason I chose this business:

Excellent shopping experience, detailed Info with supporting photos and videos

Best online shopping experience
January 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

1st choice for Wrangler Owners

Simple, easy, illustrative and supported with videos,...
October 5th, 2022
Verified site experience
• Previous review

Simple, easy, illustrative and supported with videos, photos and customers' feedback.

Thumbnail of user martinp488
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

I'm so happy with all the parts I been purchasing with you guys. Really good product and arrived and always arrived on time.

Thumbnail of user danielh2251
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

I had to have mirrors when I took all doors, windows and top off my 89 Wrangler!
Easy to install and great price

Reason I chose this business:

Always shop for Jeeps, 89 and 12, at ET

Thumbnail of user danm1401
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

It was easy to find items needed and made simple by categories and all the info on the product and videos. Thanks guys

Thumbnail of user rudya70
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Received both of my orders Thank you guys so much you guys are the best will be buying more in the near future

Reason I chose this business:

Thank you guys so much you guys are the best will be buying more in the near future

Thumbnail of user richardc3605
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

Keep mailing items I saved but not ordered but can not remove from save box and I am no longer interested in them

Reason I chose this business:

Certain items I was interested in

Thumbnail of user archied38
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

It's a great experience, a lot of selection of parts. Detailed info on some of the products.

Thumbnail of user melaniel392
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Love the pictures and customization to me jeep. It makes it easier to pick items because they are specific to my keep specs.

Thumbnail of user latifa3
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Everything was perfect and on time. Easy to navigate the website and there's so much parts for the vehicle you're looking for.

Reason I chose this business:

Brakes and rotors

Thumbnail of user jasonp2064
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Had one of the plug in pins not locked in was not to bad of fix

Thumbnail of user sharont1636
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

Easy to order, fast delivery! Exactly what I was looking for, took a little elbow grease putting them on but they look great!

Reason I chose this business:

They had the product I was looking for a t a reasonable price

Sitejabber for Business

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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