• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,373
Neutral
177
Negative
442

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user justing719
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Easy access on the website, very fast delivery service, constant update on your order and information on the product you ordered!

Reason I chose this business:

Diversity of parts

Thumbnail of user calvinh242
2 reviews
0 helpful votes
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March 8th, 2023
Verified purchase

Received my package the very next day after ordering. Very pleased and will be ordering more from here in the future.

Reason I chose this business:

Prices and time of delivery

Thumbnail of user salc90
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

I used the chat to help with information. It was a great experience and the information was very helpful. Thank you.

Reason I chose this business:

One of my sons share the website with me.

Thumbnail of user ericd1371
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Shipping was extremely fast and product looked as if they were new but were sold as open box. Product Fits great.

Reason I chose this business:

Have placed two orders at this point. Shipping and products were excellent. No complaints.

Thumbnail of user yvetter180
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

Boxes were a little damaged and a piece was missing. The replacement has already been shipped and the wheels/tires look great!

Thumbnail of user pauld2644
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Shopping at Extreme Terrain is like shopping at an adult candy store! Everything a Jeep owner wants is here and more!

Thumbnail of user nancyb2998
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

Like the fact that it tells me will fit my year JEEP!:)
But now I need step by step instructions to do the installation, and I don't have any?

Reason I chose this business:

I have used them before and I like the prices.

Thumbnail of user dwightd113
1 review
0 helpful votes
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January 25th, 2023
Verified purchase
• Updated review

I love shopping at Extreme Terrain they are always fast shipping you get what you need fast at a great price

Reason I chose this business:

Because I’ve always had great service, great products and prices

Always fast shipping great service
January 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Always quality and fast shipping and service

Thumbnail of user cindym1754
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

I ordered several items from you and I returned almost $300 worth of items and have not been given credit for

Thumbnail of user briand1809
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Knowledgeable and smooth customer service which allows me to 'browse' more often-- which may lead to more personalization of my toys!

Reason I chose this business:

Detailed web-site for Jeep owners

Thumbnail of user bryanr636
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

I still have not received my order that was to be here prior to Christmas and can't get an update.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for reaching out.
I see that your order has shipped.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user robbyt19
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Found the part we needed to replace a damaged one with ease. The shipping was fast and the price was perfect.

Reason I chose this business:

Had the part we needed. Definitely keep them in mind for future purchases.

Thumbnail of user luisl485
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I love this site they are always helpful anytime I have ever needed to either return or order they are always there for me

Thumbnail of user susanb5496
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

The wheel studs that were provided did not fit the axles that came in the kit. I had to reuse my old axle studs.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am sorry to hear that. I have left you a voicemail.
If you would like to discuss your review, I would be
Happy to speak to you about it.

Amy
EXT 1257

Thumbnail of user mattb1108
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Website was quick and easy. Entered all my vehicle information and all the product options were set.

Thumbnail of user stever1737
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I ordered my radiator and had it before the week was out!
I got it installed that weekend and my Jeep was running again in no time!

Reason I chose this business:

Best price and customer rating.

Thumbnail of user dougs769
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

I was surprised to get 4 large boxes with 1 fender in each box. I would have thought all 4 fenders could have fit into 1 box

Quality
Thumbnail of user garys1699
2 reviews
0 helpful votes
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August 21st, 2023
Verified purchase

This is my second purchase from Extreme and these guys are great! The products are top quality and my Tacoma is looking fantastic!

Reason I chose this business:

My second purchase from you guys and the variety of top quality products is what brought me on board.

Thumbnail of user violetw47
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

I was looking for a certain type and you had them. Your web site was easy to use and very helpful thank you again for having them

Thumbnail of user nancyg2436
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

I wasnt sure if I was buying the correct version for my son's jeep. Everyone was so helpful. My son was thrilled. Thank you!

Thumbnail of user edwardl934
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

The folks from Extreme Terrain always go the extra mile to keep their customers happy. From selection to price, availability and shipping, the best!

Thumbnail of user jamesc5655
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Everything came in on time. Everything with what I ordered. Very pleased with the product. Thank you.

Thumbnail of user davidt3597
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Awesome, just awesome. Easy ordering, really fast delivery, and exceptional quality and support when I needed it.

Reason I chose this business:

Past experience ordering from you

Thumbnail of user bv65
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

I needed a replacement part for my Jeep. I was able to find it within minutes and was installing it in a few days.

Reason I chose this business:

Better details about products

Thumbnail of user davidp5193
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Very easy to use your site and place an order. The order was received by me very quickly. It was a very smooth process.

Reason I chose this business:

Used in the past

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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