• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,373
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user tja40
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

Hey love the speedy service and alerts. Quality is was great and the descriptions were good and accurate Thanks

Reason I chose this business:

Had the goods I needed.

Thumbnail of user derickk16
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Great service and awesome customer service! My package was shipped and delivered on time and they gave constants updates on the status of my order.

Thumbnail of user stephenb2282
2 reviews
0 helpful votes
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November 9th, 2022
Verified purchase

The parts were exactly as described. The fit and finish was as expected. Except for the winch remote control was not the one I needed.

Thumbnail of user chrism3557
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

The title says it all! Not a fan of the review system to… it says I have to use 50 characters. Sometimes less says more.

Reason I chose this business:

Have used them before.

Thumbnail of user donp554
2 reviews
0 helpful votes
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September 15th, 2022
Verified purchase

Got the product quickly and at a good price. Got the kit installed a couple of days later and the truck looks so much better.

Reason I chose this business:

I have bought pretty much ever aftermarket part for my Jeep from Extreme Terrain.

Thumbnail of user owenk75
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

I'm know you didn't ship it out the way we received it. However, the box was destroyed when we received it. Thankfully all the parts were there.

Thumbnail of user donh863
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Returning an item that was 100% my fault. Ordered the wrong part number. Sent some pictures, explained what happened Boom fixed.

Reason I chose this business:

Past experiences.

Thumbnail of user malcolmm230
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Part arrived promptly. Well packaged. Part looks well built. Look forward to adding some more parts to my truck.

Reason I chose this business:

Had a specific part I needed

Thumbnail of user stephanieb2460
2 reviews
0 helpful votes
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November 18th, 2022
Verified purchase

I love XT! Great products. And I love to be able to search model specific mods and see customer pics! So helpful!

Thumbnail of user williamp1122
3 reviews
0 helpful votes
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November 10th, 2022
Verified purchase

ALTHOUGH THE PRODUCT WAS RETURNED (IT WAS THE WRONG ONE, MY FAULT) CUSTOMER SERVICE SAID RETURN IT AND THE RIGHT ONE WOULD BE ON THE WAY AS SOON AS THE LIGHTS WERE RETURNED.

Reason I chose this business:

HAVE HAD ORDERED OTHER LIGHTS BEFORE

Thumbnail of user lorih1161
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Purchased a spare tire cover and window shade and both items came in a timely manner and fit perfectly.

Reason I chose this business:

My son purchased items for his Jeep from Extreme Terrain and liked them, so when I purchased my Jeep, Extreme Terrain was the first place I went to for accessories for it.

Thumbnail of user donnam3655
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Excellent
Loved the tutorial.
The old one was hard to take off.
New one was no problem.
Very satisfied

Reason I chose this business:

They had exactly what I was looking for
Without having to spend twice as much from other places for additions I didn't need

Thumbnail of user daniels3924
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Very happy with my purchase and delivery Bought a lot from your company and always happy with the items

Thumbnail of user davidw5297
1 review
0 helpful votes
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October 18th, 2022
Verified purchase
• Updated review

I have bought a few products from ET and I have been happy with all aspects of my purchases. Great products with a wide variety of choices.

Reason I chose this business:

Previous experience

Love this site
June 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Ease of use

Thumbnail of user angelod89
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Was very impressed with the on-line catalogue and look up. Ordered seamlessly on the website and shipping was fast.

Reason I chose this business:

Availability of products I was looking for

Thumbnail of user robertw5160
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Very easy and had plenty of items to choose from. The search and shopping experience was quick and easy.

Thumbnail of user angiea211
2 reviews
0 helpful votes
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April 1st, 2023
Verified purchase

Ordered more stuff for my jeep to add to it. Hopefully to make it look sharp. Probably be adding more in time

Reason I chose this business:

The only store I found that has all the stuff I need

Thumbnail of user annetteb460
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Found the perfect new grill for my new jeep Gladiator! Easy to order, came quickly and easy to install!

Reason I chose this business:

Great reviews!

Quality
Thumbnail of user alisonk246
2 reviews
0 helpful votes
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June 22nd, 2022
Verified purchase

Great variety of products! And super speedy delivery. The antenna looks great on the jeep and easy to install!

Thumbnail of user coltonw43
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Got 5 tires and all came mounted and balanced. Put them on as soon as they arrived and loved them ever sines.

Reason I chose this business:

YouTube video

Thumbnail of user markh3618
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

After shopping online for the product, I placed the order with Extreme Terrain. The product arrived two days early.

Reason I chose this business:

I had used Extreme Terrain in the past. Best price.

Reason I chose this product:

Good reviews, good price

Quality
Thumbnail of user gregoryk473
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

I seem to have no way to apply my 10.00 credit from my account to this purchase so you owe me 10.00!

Reason I chose this business:

Prior purchaser

Thumbnail of user kimberlyl1703
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

The purchase experience was very easy. Locating instructions on how to replace the original bumpers not so easy. Still love the purchase.

Thumbnail of user devonj70
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Fenders showed up pretty quick. They look really good. Especially painted but the wiring instructions are terrible.

Reason I chose this business:

Only place I saw that had the fenders.

Thumbnail of user dana656
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

The grill arrived quickly and safe and sound. I was able to install it and enjoy it the next day. Thank you!

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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