• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user codym296
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Great service. The parts I ordered arrived quickly, and were correct. I will order from here again.

Thumbnail of user sandram2532
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

I had a great experience on your website. Purchase 3 great parts for my husbands Jeep Wrangler.

Thumbnail of user stephanies2539
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

The product was delivered fast and worked well. I will purchase products from them in the future.

Reason I chose this business:

They have all the parts in one place and have good pricing.

Quality
Thumbnail of user brunov43
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Exactly what I needed. Shipped out next morning and I had them a couple of days later.

Thumbnail of user matthewb1695
2 reviews
0 helpful votes
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February 27th, 2023
Verified purchase

Too many emails post purchase. Maybe take it down a notch after someone buys a single item.

Thumbnail of user timg842
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Front bumper Worked great it looks awesome Thank y'all in appreciate it also shipping was very fast

Thumbnail of user glennk302
2 reviews
0 helpful votes
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May 7th, 2022
Verified purchase

Any help on pricing would be great. Very easy to order, nice set up to view wheels

Reason I chose this business:

Awsome products

Quality
Thumbnail of user jasons2847
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Received order in a timely fashion -- within three days of ordering I had it in my Jeep.

Thumbnail of user patrickm1839
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Received product much quicker than I thought I would. Was in good order and complete very happy

Thumbnail of user devenc14
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Really love the product it looks great. Was easy process to order and shipping was very quick

Reason I chose this business:

Website was great to see how it would look on my Tundra

Thumbnail of user keiths780
2 reviews
0 helpful votes
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August 31st, 2022
Verified purchase

5 stars. Quick delivery and easy ordering. This was the fourth time ordering from their web site.

Reason I chose this business:

Quality Products and customer service.

Thumbnail of user monicad421
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

I ordered on a Saturday afternoon and it was shipped and delivered within 24 hours. So fast!

Reason I chose this business:

Have brought other products.

Thumbnail of user dl575
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

Had to type a few more characters to be included so i did it really good huh?

Thumbnail of user tonyh1135
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Still waiting on some of my order but I've received a speedy delivery on the 1st portion.

Thumbnail of user riderl
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

These guys are pretty good. My order has arrived yet but their customer service has been amazing.

Thumbnail of user eddiev75
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Excellent service and fast deliver im happy and I would order parts again from this Store thanks

Reason I chose this business:

My Son orders parts from this Store tall the time so he recommended us and even helped us order the party that we needed for are jeep

Thumbnail of user roberte1989
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Pleased enough that I have ordered more items, and placed items in my "save for later" chart.

Reason I chose this business:

HAVE WHAT I'M LOOKING FOR

Thumbnail of user keitht464
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

I love to be able to just order online and bang it's here. Prices are good too

Reason I chose this business:

It was the first thing that came up when I googled it

Thumbnail of user orlandov39
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Over the phone sales guy was a big help. He took the time to answer my questions.

Thumbnail of user thomasm3656
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

The live chat person was very helpful in finding the correct wheels and tires for my Jeep.

Thumbnail of user christ1534
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

The open box item was as described and shipped quickly even during Christmas time and snow storms

Reason I chose this business:

Had what I needed in stock and shipped quick

Thumbnail of user nathanaelp13
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

Still new to the site. So the online part of it went how expected. Which is good

Thumbnail of user jesset245
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

Everything came and worked great, the only thing is they delivered my stuff to my neighbors house.

Reason I chose this business:

Only place that had my weatherstripping.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
If you would like to discuss your review, please reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user axelm79
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Fast and easy. Like the choices and prices. Great website with a lot to choose from.

Thumbnail of user kimo385
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Easy to purchase, very informed shipping process, my son loved it nd fit perfectly on his Jeep!

Reason I chose this business:

My son referred me

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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