• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,378
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jeffreym1178
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

The order was easy to complete. E-mails were sent promptly, and I received the products timely.

The problem was with the shipper, but the customer service dept handled the issue very timely.

Reason I chose this business:

They had the products that I needed, at a fair price.

Reason I chose this product:

A friend recommended the products to me.

Service
Quality
Thumbnail of user goatm
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

It was easy to make a decision about my purchase due to price description of products..

Reason I chose this business:

Friendly and knowledgeable customer service support. The variety of different manufacturers for parts and accessories is great.

Thumbnail of user kristianh16
2 reviews
0 helpful votes
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August 20th, 2022
Verified purchase

Can't wait to order some more accessories for my gladiator thank you for the speedy service

Reason I chose this business:

Reputation, and they k ow exactly what emails to send me of stuff I can use

Thumbnail of user tomt1074
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Wish I could have just bought the running boards, didn't need the brackets to mount them

Reason I chose this business:

Price and availability

Thumbnail of user jeremyk346
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Great vary prompt the products worked great
I've gotten many things from them all good experience

Thumbnail of user stevek1313
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Quick and easy online ordering. Was delivered in good condition and day ahead of estimated date.

Reason I chose this business:

I have always had positive experiences dealing with Extreme Terrain.

Thumbnail of user davidw5568
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Super easy site to navigate and order from. Items were delivered quickly and with no problems.

Reason I chose this business:

They had what I needed for a better price.

Thumbnail of user dwightg68
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Well made product. Received in a timely manner your store has a lot to choose from.

Reason I chose this business:

Found it on line

Thumbnail of user tonyi418
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Easy to order and put to use immediately! Wish I would have purchase this long ago.

Reason I chose this business:

Just came across your page.

Thumbnail of user christianl324
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Quick ship. Product received in good order. I will use Extreme terrain again in the future

Thumbnail of user florinc13
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

One was broken. But in under the eyes view. Already on the car, when I realized.

Thumbnail of user rorym113
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I was quite surprised how quickly we got product delivered considering order was going to Canada!

Reason I chose this business:

Good selection of parts!

Thumbnail of user adamm1422
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Great product. Looks great on my truck. Will be ordering products again in the near future

Reason I chose this business:

Always buy my product from your company

Thumbnail of user bradg278
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

I received product early but no tracking number was sent. I will leave review after install.

Reason I chose this business:

I've always had great experience with Extreme Terrain,

Thumbnail of user justinec82
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

I ordered on Thursday and it was delivered on Saturday. I'm extremely happy with the process.

Reason I chose this business:

I know anything I buy off of this site will 100% fit and/or work with my Jeep. I’ve had bad experiences with Amazon products. Thought if I could spend less for the same thing it would work. I was wrong. Extreme Terrain is amazing and you pay for what you get!

Thumbnail of user rodneyp240
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Fast and quick delivery to Canada awesome job. Great product for what I ordered

Thumbnail of user stevenr2070
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

I received what I ordered very quickly and easily. Awesome service!

Reason I chose this business:

They had the best deal that I could find.

Thumbnail of user tinal659
2 reviews
0 helpful votes
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July 14th, 2022
Verified purchase

Parts arrived on time and fit perfectly. I do wish there were more 4Runner parts to choose from.

Reason I chose this business:

Have been ordering from here for a few years.

Thumbnail of user aaront499
1 review
0 helpful votes
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May 26th, 2023
Verified purchase
• Updated review

They Mark up and send you TRQ 1A Auto parts. What a scam. They shipped fast though…

Reason I chose this business:

Less than OEM. Wanted to try something new.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am sorry to hear you feel that way.
If you would like to discuss your experience,
I would be happy to speak with you.

Amy
EXT 1257

Cool groovy dude
April 19th, 2023
Verified site experience
• Previous review
Thumbnail of user tracys1409
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Got exactly what I ordered and fit l8ke promised. I plan to order more in the near future.

Reason I chose this business:

Like the variety and products.

Thumbnail of user leahg232
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Brianna was able to get my order issues fixed even after we had to cut our conversation short..

Thumbnail of user raquelo26
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Shopping on the site is fine. I have been a fan of ExtremeTerrain for a few years now.

Reason I chose this business:

I have purchased things in the past so I always go back when I need something for my Jeep. Loads of options and quality products.

Thumbnail of user lona20
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Thanks for the quick mailing, Jeep needs back driveshaft put back in, now I can get this done!

Reason I chose this business:

The parts in stock, low pricing

Thumbnail of user brendanm202
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

First time car owner but personalising my '04 Jeep. Thanks for making it nearly good proof for me.

Reason I chose this business:

After market options without have to go to a dealership that will rob me blind sometimes. Love the virtual builder

Thumbnail of user johnb12141
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Would purchase from them again. Phone support was very helpful.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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