• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,379
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user sager30
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I love that they can edit my search & make sure I find parts or accessories that fit my Jeep!

Reason I chose this business:

I choose Extreme Terrain because of the amazing variety they have!

Thumbnail of user cheris223
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

Very easy to order what I need. Customer service is very helpful and excellent.

Reason I chose this business:

Has what I need

Thumbnail of user danielg2676
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Wiper motor asm for 2017 Jeep Wrangler installed in 10 min. Great quality.

Thumbnail of user roym709
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Easy to order. Had what I wanted. Quick delivery of item order. Good customer service.

Thumbnail of user westlyv1
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Ordered parts for a Jeep and only half of the part showed up

Reason I chose this business:

Starting to wonder if I made the right choice

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
I see you have spoken to our customer service and have been assisted.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user luisb494
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Great site, a lot of items,very fast shipping, all on 1 place

Reason I chose this business:

Because has all parts for my tacoma

Thumbnail of user davidc8850
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Fast shipping keeps you informed on shipping progress

Thumbnail of user tammyf585
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

It took longer than the time it said to put them on.

Reason I chose this business:

Instagram influencer

Thumbnail of user jesss243
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase
• Updated review

Bought rims on a black friday deal. Love the wheels!

Reason I chose this business:

I use extreme terrain for everything for my jeep

New Soft Top
June 5th, 2023
Verified purchase
• Previous review

Was easy to put on, seems like it fits weird but I am hoping it just has to be broken in

Reason I chose this business:

I use Extreme Terrain for all my Jeep accessories

Thumbnail of user frederickj139
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Always a pleasure shopping at Extreme Terrain! Great products and great customer service!

Thumbnail of user michaelp5319
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

In February of this year my wife of nearly 20 years was killed in an rollover accident in Baja Mexico. She was driving my truck. As a tribute to my wife who LOVED her little Diablita (2001 Wranger Sport TJ). I drove her jeep home to Fresno, CA with her ashes in tow. I decided to give Diablita an overhaul, bringing her to the glory she should be. Also, I loved the jeep too, but I wanted a few things added to her. So, I found a jeep shop (Extreme 4x4 in clovis) to overhaul Diablita. We stripped off all of the suspension, and brakes, and fitted her with a new Fox 6" resevoir assisted lift. New front and rear brakes and a corrosive undercoating. I then cut the back end of the jeep off, and extended her 15", turning Diablita into an LJ! New 33" Faulkens, Blackout spoke rims, a new hardtop, interior, and had the back seat moved up 8" to make her have a bigger storage tail. A new center console with integrated stereo. And lastly, a LineX premium bedliner paint job in Desert Tan both inside and out! New custom rockpanel step bars powder coated, new tubular steel fenders all around in black powdercoating, and new bumpers with the integrated Rough Country 12K lb winch. So, needless to say, Diablita is now "The Phoenix" She is rising out of the ashes to reign again!

Reason I chose this business:

Your reviews, ease of ordering based on my vehicle, and price.

Thumbnail of user justinw1155
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

The bolt holes on the rack I purchased do not line up

Reason I chose this business:

Best available jeep parts

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am sorry to hear that.
I see that you have spoken with our customer service.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user dorianam2
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

On time, thank you, there was no problem with shipping.

Reason I chose this business:

Good Jeep company.

Thumbnail of user divinec13
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

Great thank you so much, has been a great experience

Thumbnail of user whitneyc73
2 reviews
0 helpful votes
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December 1st, 2023
Verified purchase

Wheels were shipped quickly and they're beautiful!

Reason I chose this business:

Recommended.

Thumbnail of user danielm4717
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Very happy with my seat covers. Can hardly tell my seats have covers they blend in so well.

Reason I chose this business:

Good reputation and good products.

Thumbnail of user stephenb2842
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Purchased and received in a timely manner. Speedy installation.

Thumbnail of user brianc3870
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Need to add a gift option to come in a an unmarked package

Thumbnail of user rds8
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

The experience was easy and fast. The reviews helped

Reason I chose this business:

Price, confidence in the Extreme Terrain reputation

Thumbnail of user calebc152
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Love it!. It was not hard to install just a little patience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spencerm186
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

The site is easy to use and there is a great selection with fast shipping.

Reason I chose this business:

Good selection and prices, plus I like the website.

Thumbnail of user richardf2391
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

The part I ordered did not fit and I keep getting told yes it does

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience.
I see that you have contacted our customer service.
If you have any questions-Please let me know.
I would be happy to help.

Amy
EXT 1257

Thumbnail of user cynthiad1765
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Great experience! No problems at all. Would recommend to others.

Reason I chose this business:

Grandson wanted a specific item you carry for Christmas

Thumbnail of user kennethb1283
1 review
0 helpful votes
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November 1st, 2023
Verified purchase
• Updated review

Pretty simple. Saw what I wanted. Bought it and it was delivered quite quickly.

I love this website
May 26th, 2022
Verified site experience
• Previous review
Reason I chose this business:

It is very easy to shop on this website. They virtually make it idiot proof. I especially love the how to install videos and the rating of difficulty they provide for each product they sell.

Thumbnail of user stevenc2741
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Ordered side steps and they came quickly and with no damage. Mounted and happy.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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