• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,379
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user henryp555
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

The order was shipped very quickly after order was received. When arrived it packaged well.

Reason I chose this business:

I like your products and service.

Thumbnail of user neals209
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Fits well. Thick material helps protect new seats from pets running all around on seats

Thumbnail of user richardn1569
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Quick service. Great how to videos. Jeep looks awesome!

Reason I chose this business:

Ease of purchase and customer service.

Thumbnail of user krish332
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Great as always. Making this be 50 characters is a little absurd.

Thumbnail of user joew1490
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

The work as described, simple, no frills. Easy to install.

Thumbnail of user zacherys42
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Everything came on time, no damage, no complaints. Perfect experience

Thumbnail of user jeffg1661
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

I always had great experience with your web site. Your web site is real easy to use.

Thumbnail of user adamp1083
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

I got what I ordered in a timely manor. It worked as expected. Got my jeep back on the road!

Reason I chose this business:

It's easy to find what I need at a good price with fast shipping

Thumbnail of user franciscom449
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

It was a great experience. They treat me real good very attend to my concern.

Thumbnail of user claytons187
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Fast and great prices. I'll be back to shop again.

Reason I chose this business:

For my Jeep

Thumbnail of user andrewo754
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Easy, quick, and arrived earlier than expected. Thank you.

Reason I chose this business:

My son communicated it to me.

Thumbnail of user stevem3290
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

I am so pleased to get to talk with an American for customer service. A+++

Reason I chose this business:

They have what I'm looking for

Thumbnail of user johnm13323
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

They were very easy to get in touch with and shipped very fast

Reason I chose this business:

It was the first website I found with the product

Thumbnail of user maryy964
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Package was delivered to a neighbor. Thankfully they were kind enough to let us know.

Thumbnail of user cathyg525
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Everything looks great, but have not installed it yet. Will be installing this week.
Thank you.

Reason I chose this business:

Used before and haven’t had any problems.

Thumbnail of user jessies290
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Easy to find what I was looking for online and in the catalog

Reason I chose this business:

I have purchased parts in the past and great customer service.

Thumbnail of user coram86
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

I was very impressed how easy it was to order and how quickly it arrived.

Reason I chose this business:

My husband has ordered from extreme terrain before and was very happy with your product and service.

Thumbnail of user johnt4841
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

I believe I received a wrong part. The return process was easy.

Reason I chose this business:

Found online. Best price

Thumbnail of user jasond1670
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Drilling was not noted in video but was needed and that added a lot time

Thumbnail of user heidim739
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Exactly what I needed and got it shipped fast. Nice quality very impressed

Reason I chose this business:

Good quality parts

Thumbnail of user talz2
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Excellent, very pleased with the service from this site. I would tell friends about this.

Thumbnail of user kristyc244
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

All the items fit perfectly, always a pleasure shopping with Extreme. Terrain

Reason I chose this business:

Because Extreme Terrain matches the items that work on my jeep which in turn make my life easier

Thumbnail of user johno1933
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Easy to purchase, received everything in a timely manner.

Thumbnail of user brandonm1253
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

The ordering process was easy and I received my order on time.

Thumbnail of user sharonm3420
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Order was easy. It's what she wanted for Christmas.

Reason I chose this business:

Told to by husband of receiver

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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