• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user johnb13542
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I Was Looking to replace the MBRP exhaust system on my 2018 Tacoma. Extreme Terrain had the best price and quickest available arrival for the System I was looking for.

Reason I chose this business:

Great pricing, fast shipping,

Thumbnail of user dennisw1419
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Wish they could've been better labeled where they were made. I prefer to buy products made in the USA to put on my American made bronco

Thumbnail of user ronh1416
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Timely receipt of the order and it fixed the issue. The installation was very easy, requiring little time, and the video was helpful.

Reason I chose this business:

Recommended by a friend…plus the site had great reviews.

Thumbnail of user michaell7108
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

You guys rock! I made my order, was thoroughly communicated with on shipping expectations. I got my order in a timely manner. I am highly satisfied! I will be returning for my Jeep needs.

Thumbnail of user jasond1932
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I appreciate all of the reviews as well as the videos on products. Additionally, I was impressed delivery was much faster than expected.

Reason I chose this business:

I have purchased other items from Extreme Terrain and have been satisfied with the quality of products, customer service, and the website.

Thumbnail of user brianh3788
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I urgently needed a OEM T-stat. Extreme Terrain had it in stock and I selected to ship it overnight. The T-stat shipped the day I ordered it and arrived the next day (Saturday).

Reason I chose this business:

Lots of quality products, stock status, easy to navigate website.

Thumbnail of user erickn55
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I was disappointed with the installation instructions and the fact I couldn't find a video of the installation process for my particular Jeep. It would have helped bridge the gaps in the instructions the felt unclear.

Reason I chose this business:

No particular reason.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for speaking with me today about your windshield header assembly and I am glad you were able to locate the installation video.
Please feel free to contact me in the future if you have any questions.
You can reach me at EXT 1257.
Have a great day!

Amy

Thumbnail of user mariat1979
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I ordered a replacement top for my 2012 Wrangler and I could not be happier with my experience or service. Ordering was clear, quick, and easy. We received our order within 3 days orlf ordering. It was easy to install and overall a wonderful experience!

Reason I chose this business:

Accessibility. Clear and user-friendly website. Fast shipping.

Thumbnail of user chrish4060
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

These back mats do not fit a 2 door Wrangler 1998! They are nice quality, but I had to return them and the return process is a bit of a hassle.

Thumbnail of user suzanneh797
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

False shipping. The guy said I would get it in 2 days. Then he told me that I ordered to late for 2 day shipping

Thumbnail of user ericp1918
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Everything was smooth and I had no problems with browsing, selection, checkout and shipping etc. The item arrived as planned with no damage and the tracking system worked perfectly. The small exception is with the product itself. The directions weren't clear about the mounting hole choices, there are multiple bolt holes to choose from to mount the brackets. To make sure I measured the holes on the Jeep and mounted the brackets accordingly. Also, since I had factory rock sliders installed I re-used the factory screws and nuts for the steps I purchased. The worst part about this product is the actual hardware. The brackets are thin and painted which will likely be an issue with wear and tear, but for the price it isn't a deal breaker. However I did have to purchase some flat and locking washers for the M6 screws the mount the steps to the brackets. The holes in the brackets are much larger than necessary and the M6 screw heads can slide right through. The product came with some tiny flat washers that were not appropriate in my opinion so I purchased some 1 inch stainless washers and lock washers instead. If I didn't have the factory sliders I would have purchased replacement nuts and bolts for the bracket mounting hardware as well. As for the fit, the steps look factory correct and we're easy to install. They hold my weight and will be sufficient for the task to help my family get in the Jeep.

Reason I chose this business:

Recommended on a forum.

Thumbnail of user jonw755
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I wasn't able to install the part I ordered and needed to return. The process was easy and the $10 fee was fair. Thanks!

Reason I chose this business:

Excellent selection of parts for older model Jeeps

Thumbnail of user kirkk150
1 review
0 helpful votes
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August 6th, 2024
Verified purchase
• Updated review

Ordering a radiator for my jeep. All questions I had about what I was looking at were answered and ordered

Reason I chose this business:

Easy to find accessories, and pricing

Alway easy and good on here
June 20th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Cooling equipment

Thumbnail of user armindom
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I was afraid to buy, but the process was much faster than many purchases I make on Amazon; if you need something for your Jeep, you can trust

Reason I chose this business:

The price of the product I was interested in was cheaper than on Amazon

Thumbnail of user markp3592
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Part fit exactly as advertised, and arrived on time. Rock Auto sent me the wrong part, and I knew this would get to me fast so I could get back on the road.

Reason I chose this business:

Rock Auto sent me the wrong part, and I knew this would get here fast so I could get back on the road.

Thumbnail of user danielm5309
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Just the cold air intake alone will make your engine bay look a lot better. Installment was quick and easy with minimal tools. I love it!

Thumbnail of user ameliac239
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

I've not had to order parts for my Jeep before, this was easy. So easy, I did it right the first time.

Reason I chose this business:

It was the first answer when I asked the mighty Google

Thumbnail of user rickh1308
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Extreme Terrain offers the best selection of equipment for the off road enthusiast, covering a wide range of makes and models. The pricing is reasonable, with open box specials offering even better deals.

Reason I chose this business:

Good section. They had what I was looking for and shipped it quickly.

Thumbnail of user andys789
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase
• Updated review

I unchecked the box to receive spam and they continue to bombard me. They will be titled things like "About Your Oder" and it will be ads..

Want Spam, Order here
August 22nd, 2024
Verified purchase
• Previous review

I haven't received product yet to review. But I signed up not to receive spam and received 7 emails within 24hrs of order.

Thumbnail of user mattm1423
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

My order arrived on time and it was very easy to install! The super chip was purchased to change tire size once my order arrives and it corrected an issue with my led turn signals as well!

Reason I chose this business:

Decent prices and offers military discount. I’ve also had help from customer service choosing a wheel and tire package.

Thumbnail of user gregd676
1 review
0 helpful votes
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August 28th, 2024
Verified purchase
• Updated review

Extreme is awsome with customer service and getting the right part the first time. Also like the videos for help of install and use.

Easy peazzy
January 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Return customer

I like the customer photos and opinions
February 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Fast easy and they have great customer service.

Easy Peezy
February 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Order from them before

To easy
November 9th, 2022
Verified site experience
• Previous review

To easy. Lol

Reason I chose this business:

They have everything I needed

Quick easy and decent prices
September 13th, 2022
Verified site experience
• Previous review
Reason I chose this business:

They have everything for my Jeep in one stop

They make it easy
July 18th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I get all my Jeep stuff here

Thumbnail of user ivnd1
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

The product information is complete and the purchase is easy to make. The website warns about discounts and promotions which I think is great. I saw a wide variety of accessories available for my vehicle. The shipping process was within the established time limit.

Thumbnail of user nicoleg1695
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

The overall experience was good. The shipping not so great. When it comes to shipping, it will take a PO Box, but they won't don't deliver to a PO box. The money for the part came out of my account 2 days before I got a call to tell me about the issue. The site should not let a PO box go through for shipping address, if you're not going to deliver it to the post office.The woman I did speak to was very helpful and understanding.

Reason I chose this business:

Was referred by someone.

Thumbnail of user brocks218
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

It's just like the last set I got from you, it hasn't changed at all, and they work just like the last set. Great company great product.

Reason I chose this business:

They sent me a fee catalog years ago, and have been using them since.

Thumbnail of user thomass4811
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

These fit perfectly and aren't very difficult to instal. Makes the back of the bronco look very sleek.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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