• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,377
Neutral
177
Negative
442

Instant Feedback

40,716 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,451)

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Reviews that mention popular keywords

customer service (1788) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user royp174
2 reviews
0 helpful votes
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September 26th, 2022
Verified purchase

Brand lines look and fit great! Shipping was very fast and product was well packaged!

Thumbnail of user thomasd2297
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Good other than all the additional emails trying to get me to buy other products.

Thumbnail of user martink475
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Easy to order and install was no problem. The install video was a great help.

Reason I chose this business:

Great reviews from friends.

Thumbnail of user jordanc554
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Delivery was super fast, ordering was convenient, and the quality of the tires were awesome.

Reason I chose this business:

Convenience, pricing.

Thumbnail of user tylerh534
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

The products I have ordered have been of good quality and have arrived on time.

Reason I chose this business:

Good parts availability and the stuff came on time (way better than 4wheel parts).

Reason I chose this product:

Because they looked awesome or were better replacements than stock for repairs.

Quality
Thumbnail of user stephenb2415
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

The side bolts on each side did not line up with the forward most holes.

Reason I chose this business:

Seemed to have good variety of Jeep add on parts.

Thumbnail of user sparkyf3
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Easy to order and came quickly. The parts fit as described. Quick and easy installation.

Reason I chose this business:

I have had good experience with Extreme Terrain. Good customer service, quick deliveries, accurate orders and the site is easy to use.

Thumbnail of user michellee1628
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

Best upgrade for my Tacoma, works and looks great.

Thumbnail of user jamess8579
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

Great service. Definitely purchase products in the future from extreme.

Thumbnail of user eddieg248
2 reviews
0 helpful votes
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September 9th, 2023
Verified purchase

Good… Zac was very helpful …I appreciate his help…

Thumbnail of user jesseb821
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

I ordered online from website, good quality, a little pricey with shipping charges.

Reason I chose this business:

Have ordered from them before.

Thumbnail of user caseyg230
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Fast shipping, great quality. My number one place to get mopar parts.

Thumbnail of user matthewm2670
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Easy to find and great website, matched my jeep perfectly. Thank you

Reason I chose this business:

Was provided the website when looking for parts

Thumbnail of user melissat1512
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

I ordered Tail lights and got them within a few days.

Reason I chose this business:

Price and quality of items

Thumbnail of user johng6618
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Missing bolts to item I bought had to go to hardware store to buy bolts to install

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear that you were missing bolts.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user markl3227
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

No problem with ordering no problems with delivery items were all complete

Reason I chose this business:

Had heard from friends of mine that they were a good company to work with

Thumbnail of user justina617
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Website was very easy and simple to use and had everything i was looking for and more!

Reason I chose this business:

Because they are a credible and reliable source for car parts and accessories!

Thumbnail of user desmondc78
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

I k ee what I wanted.,...it was just hard to to pick it out to get the look I wanted

Reason I chose this business:

Ordered from before

Thumbnail of user jordanb971
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Appreciate the quickness in shipping and the easy use website

Thumbnail of user richardt1728
2 reviews
0 helpful votes
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December 27th, 2022
Verified purchase

Shipping was excellent. Product was an easy installation. Product seems to work well as described.

Reason I chose this business:

Favorite shopping site for my Jeep. They stand behind returns and work well with customers.

Thumbnail of user susana2357
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Quick delivery
Keep me up to date on delivery status

Reason I chose this business:

Recommended by other Jeep owners

Thumbnail of user shaned281
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Great parts and fast service. I have ordered several items and have always been pleased

Thumbnail of user ernestn54
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Ordered part on the 18 of may-------today id the 28 of may--------no order has arrived as of yet

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am sorry to hear that.
I reviewed your order and I have sent you
And email with your tracking information.
Please be on the lookout for that email.
Your item is in transit to you currently.
If you have any other questions- please let me know.

Amy
EXT 1257

Thumbnail of user jefft964
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

I was very impressed that I was in my mail box when it was supposed be. Thank you.

Reason I chose this business:

When I search it on the internet extreme terrain was the first one that popped up. So I shopped and bought it. Thank you.

Thumbnail of user angelicab114
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

I had a good experience, I had got my order pretty quick and it came how I needed.

Reason I chose this business:

I have heard good things fron this merchant and they were not wrong

Sitejabber for Business

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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