• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

Write a Review

Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
See all photos
How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user marke1538
2 reviews
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

All around great experience buying replacement LED headlights. Descriptions were good, reviews were thorough, shipping updates were frequent and helpful.

Reason I chose this business:

Lucky / search

Thumbnail of user codyg284
1 review
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

Had what I needed in stock and even had the part as a open box deal

Thumbnail of user ronnies374
1 review
0 helpful votes
  • Send Message
September 23rd, 2024
Verified purchase

Great! But I didn't get my free gift. That's twice! This time I spent $600…

Thumbnail of user pauld3460
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

I got a product that was better than what i paid for it-thank you AA -plus

Thumbnail of user karena2530
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Very helpful in assuring my parts were correct and very patient with me during our conversation.

Thumbnail of user kyajaha
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

I have not installed yet but after overviewing them, they're perfect everything I have expected and more

Thumbnail of user jeanneg592
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

I ordered about five items. One of which was door entry guards for my jeep. The door entry guards arrived in a sealed box, however, with two front and only one back. I called customer service and the process was less than I expected. I had to take pictures of all the items I received then get an RMA number then ship the items back before they would replace the item. I am still waiting on the replacement order to ship.

Reason I chose this business:

Extensive assortment of Jeep accessories.

Thumbnail of user tracyl1051
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

I would definitely recommend this company! Ordering was easy and efficient. I received my order in a very timely manner and I absolutely LOVE my new grill insert for my jeep! Very happy customer here...

Reason I chose this business:

The options offered were exactly what I was looking for.

Thumbnail of user davidh10264
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

Ive done three Jeep builds using Extreme Terrain as one of the main vendors in the process. They have always been very helpful and informative. Orders always come on time with no problems. Even with large items, five 35x12.5 tires mounted on Fuel Wheels. We had a part that unfortunately did not fit on our build vehicle. I didnt get around to mounting it until the return window had long expired. They still took care of us with credit that we put toward the next build. Very happy with them. We wil be a customer for life.

Thumbnail of user davidh10318
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

We received the order early this morning and was going to inspect it but driver told me he can't take it back anyway so I waited until my husband was up and he found the damage. I have photos.

Reason I chose this business:

Seemed to be a good deal for a good product

Thumbnail of user jeffreyh1786
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

Great customer service. The agent was helpful and provided me the info i needed to make my purchase

Thumbnail of user coreya170
1 review
0 helpful votes
  • Send Message
August 3rd, 2024
Verified purchase

The entire process was stream lined and fast. Plus the product I purchased couldn't be found anywhere else.

Reason I chose this business:

I've used American Muscle a lot so it was a no brainer.

Thumbnail of user carmena401
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

Product was delivered in a timely manner, looks brand new, good quality. Cant wait to install on my jeep. Thank you!

Thumbnail of user angelaw2405
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

I ordered Kikbax from here and they shipped and arrived much faster than I expected. Installation took maybe 5 seconds. I am beyond thrilled with my purchase. The mirror height and placement of the footings are perfect. They don't move or shake, even at highway speed. I wish I knew about these last year before I purchased separate mirrors and foot pegs that took over half an hour to install.

Reason I chose this business:

Great reputation. Now that I have had a great experience, I am already a return customer.

Thumbnail of user lisah4670
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

The locks for the Jeep are very heavy and sturdy. Looking forward to installing this week.

Reason I chose this business:

Wanted great quality item that would not break easily.

Thumbnail of user jimn805
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

Ordering process was easy and an item was sent out in a very timely fashion, however, the item sent out was not even close to the item ordered. I ordered a rail coil for a jeep and recieved a trailer hitch reciever. The disappointing part of the whole process is that they wouldn't ship out the correct part until I jumped through their hoops to return the wrong part that was sent out.

Thumbnail of user brianaf33
2 reviews
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

My experience wasn't bad but I had to return both things I bought. I got tailight covers and they wouldn't work because of my tire carrier, not XT fault there but the other thing I got was a retractable sunshade, you should really make the website verify if the person purchasing has a sun rider top or not because I did not and that sunshade cannot be used with the factory panels. It would be nice to have some sort of alert about that before completing the purchase, I selected hard top only and it said it would work with my vehicle. I never realized that it can only be used with the sun rider top. Maybe make the options soft top or sun rider top and take hard top off there.

Reason I chose this business:

I like the options of products they have.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Really sorry the tail light guards and sun shade did not work out.
Please feel free to reach out to me if you would like to discuss your experience or if you would like to find different items. I would be happy to assist you in locating ones that will work for you. You can contact me at EXT 1257.
I hope to hear from you soon.

Amy

Thumbnail of user markm6581
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

All of the products I ordered are great with a decent price. The expected delivery dates were off by a few days, but worth the wait.

Reason I chose this business:

All in one shop for all of my truck accessories and upgrades.

Thumbnail of user jeffp1674
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

Even though I bought (& returned) parts from one of your companies, you allowed me to spend my "In Store Credit" in another one of your fine companies! Thank you, Thank you, Thank you for your excellent service! Sincerely, Jeff P. ('018 Toyota 4 Runner, '05 Dodge Ram 1500 SLT Single cab 4 X 4)

Thumbnail of user gerardd171
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Excellent product, fast delivery and I'm happy! This product saved me from buying a replacement light on my Bronco. It couldn't look any better!

Thumbnail of user justust9
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

AFTER 2 PURCHASES FROM OTHER VENDORS THAT DIDNT GET MY JEEP STARTED I WAS AT MY WITS END.I HAPPENED ON YOUR SITE BY LUCK AND READ YOUR REVIEWS AND THOT WHY NOT.SENSOR WAS HERE IN 5 DAYS.I BENCHTESTED IT AND IT HAD THE SAME READINGS AS THE OTHERS BUT AS SOON AS IT WAS INSTALLED BINGO SHE STARTED 'THE OTHERS WERE ALOT CHEAPER BUT NOT WORTH ADAMN.THE SAME ITEM OVER HERE WOULD COST $98.THANK GOD I FOUND YOU,MAHALO

Reason I chose this business:

JUST HAPPENED ON THE SITE BY LUCK

Thumbnail of user scottr439
1 review
0 helpful votes
  • Send Message
July 10th, 2024
Verified purchase

Called the number and got the best service. He answered all my questions and got me set up with exactly what I wanted. Fast and easy. Thank you so much. We love our new rims and tires!

Reason I chose this business:

After the phone conversation I knew this was the best choice. First time ordering and everything was perfect

Thumbnail of user timk724
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase
• Updated review

Find the item you're searching 🔍 for, the box and submit. You'll receive your order in a few days. Ooga booga 😎

Reason I chose this business:

Good quality and reasonable price. Ooga booga 😎

Every item I looked at was explained in detail about...
March 4th, 2023
Verified site experience
• Previous review

Every item I looked at was explained in detail about the product, what comes in the package and most item had a video on installation.

Reason I chose this business:

Good selection at a good price.

It was easy, however I did not receive my in store...
February 9th, 2023
Verified site experience
• Previous review

It was easy, however I did not receive my in store credit with my order.

Reason I chose this business:

Ya'll have good selections and pricing we like for our Jeep upgrades.

Everything was great until I put my address in
December 6th, 2022
Verified site experience
• Previous review

Everything was great until I put my address in. Says it's an invalid address. A little figuring and got it squared away. Looking forward to receiving my order.

Reason I chose this business:

Good review on products I ordered and got 10% off my order. Yay!

Thumbnail of user daranf1
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

I have ordered several times from these folks, and they are always knowledgeable and super easy to work with

Thumbnail of user anir15
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

My order came really fast! We already had them installed! Our Jeep looks great! Now, time to save up for tires and wheels!

Reason I chose this business:

Excellent service! Great prices! Amazing f products!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

How do I know I can trust these reviews about Extreme Terrain?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Extreme Terrain?