• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user tylerm987
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Haven't installed yet but the videos on website gave me confidence to take on this project.

Reason I chose this business:

Range of products and installation instructions.

Thumbnail of user williamc3385
2 reviews
0 helpful votes
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August 14th, 2024
Verified purchase
• Updated review

Shopping online with Extreme Terrain has always been easy and parts are shipped effciently as indicated when the order is placed.

Reason I chose this business:

Wide variety of products and good prices

ET has everything that you may want for your Jeep
May 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Availability of products and a good price

No issues and no problems, they have what you want...
April 27th, 2022
Verified site experience
• Previous review

No issues and no problems, they have what you want and make it easy to pick out what you need

Reason I chose this business:

Availability of parts

Thumbnail of user bryanf592
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Quick, fast and just right!
Ordered one day, a few days later the box was delivered.
Quality products!

Reason I chose this business:

All about Jeep!

Thumbnail of user pamk211
2 reviews
0 helpful votes
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July 15th, 2024
Verified purchase

The mirror was great, but the screws to attach to the vehicle were not included in the package. That is unacceptable to me. Now I have to locate the appropriate screws to install.

Thumbnail of user alig218
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I ordered them. When I can install I'll give a full review. I hope this can help along with new foam pads will fix my issue! 🤞🤞

Reason I chose this business:

Easy to use website

Thumbnail of user stacib110
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I enjoy knowing that I can have confidence in my ordering with the tools of matching the vehicle I am shopping for.

Reason I chose this business:

I have ordered multiple things from ET and will continue to do so.

Thumbnail of user glenw260
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

We have this product listed for TJ And your site says it is made for my 2005 Jeep Wrangler TJ unlimited. Unfortunately, it's not made for an unlimited it's made for the shorter TJ. So this top looks like a toy on my jeep. I tried to find this information, but it's hard for this Pacific product. Quadrate has the exact item I need made by Mastertop. So I'm trying to decide whether to return the toy top I got from Y'all and order the master top or just chalk this up as a poor experience. I've ordered several items from extreme terrain and all my other experiences have been good.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

So sorry your sun shade is not fitting as expected Glen.
Please feel free to contact me if you have any questions or if you need
Assistance with this sun shade. I would be happy to speak with you.
You may reach me at EXT 1257.
Have a great day!

Amy

Thumbnail of user drewl155
1 review
0 helpful votes
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September 11th, 2024
Verified purchase
• Updated review

Had the part I was after at a good price. Looking forward to the install

Reason I chose this business:

Price and selection.

So far so good
February 17th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price and convenience. Like the catalog too

Thumbnail of user randyl728
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Extreme Terrain is my company of choice when looking for new parts/accessories for my 2016 JK Wrangler! Great selection, price, and delivery times.

Thumbnail of user philr344
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

The product I order is clearly not up to par as the OEM. Caused my hood to flutter while driving.

Reason I chose this business:

Advertisement

Thumbnail of user rickd804
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Although I haven't used or installed the jack on my Jeep yet, it is exactly what I expected and arrived quickly. The cost and shipping were similar to Amazon, so I purchased from Extreme Terrain.

Reason I chose this business:

When I can get a similar deal from another vendor, I avoid Amazon.

Thumbnail of user wob
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Lots, of options, we were able to choose the one we wanted and it arrived quickly.

Reason I chose this business:

Google Search

Thumbnail of user yvettem328
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Good quality and good customer service. Always find what I want with this company.

Reason I chose this business:

Pricing best with better quality and customer service.

Thumbnail of user danielm5373
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

The item I received had a defect. The return process was clear and straightforward.

Thumbnail of user kevink3059
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Quickly found what I needed, ordering was easy and it was delivered on time.

Reason I chose this business:

Easy to find what I need.

Thumbnail of user joshs1039
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Received my order very promptly and in great condition. Installation was simple. Great product.

Thumbnail of user keithb1780
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Site is informative and easy to browse as well as having specific vehicle information.

Reason I chose this business:

Searching for a temporary roof rack for my vehicle, nearly all internet search results were rack size (i.e., 40.1 to 44.8 in). ET had specific fitment info (2016-2018 Tacoma in my case), making simple and much more confident ordering.

Thumbnail of user paulm5783
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Easy process can't wait to install on my truck and get to using it

Reason I chose this business:

Good price and value

Thumbnail of user jenniferr3730
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I ordered 2 parts. The chat was very helpful in getting what I needed

Reason I chose this business:

Had the parts I needed

Thumbnail of user richardx526
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Easy installation. Seems to be reducing the road noise and keeping the inside temperature lower. Great

Thumbnail of user lisas6208
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Easy to order with great prices. When it came it was just as advertised.

Thumbnail of user trishalp1
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Talking with Nick M was great! He helped me make sure I was getting exactly what I needed!
Thank you

Thumbnail of user christopherc3363
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Ordered a hood deflector and "black out" emblem for my 2024 Ford Bronco -
The emblem was literally 1/2 the size of the factory chrome - (maybe I can make a key chain or something) - no way I can use it on the vehicle.
The hood deflector was damaged in the box - it looks like they sent me a used return that someone else screwed up putting on.
Very disappointing - I am hoping they make it right.

Thumbnail of user jasond1882
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Spoke to customer service about some questions I had and they answered all my questions and were very knowledgeable about the products and my vehicle. Ordering went very smooth. I ordered my wheels on Friday and it arrived at my house on Monday.

Reason I chose this business:

I had friends that had recommended your site.

Thumbnail of user luisa1129
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Quick shipping and delivery. And on top of that extremely fast installation. Only takes about 10 minutes. Overall happy with the purchase.

Reason I chose this business:

I have purchased products from here in the past and have had good experiences. The website layout and navigation is one of the best I have seen.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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