• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user brandond931
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

Great service. Easy to navigate site, find what I need and delivery was quick.

Reason I chose this business:

Ease of use and large selection

Thumbnail of user stephanieb2419
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Love my product and fast delivery. Will buy items again.

Thumbnail of user jamesm8501
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

Saved a lot of money. Thanks for the accurate description and fast shipping

Thumbnail of user johnh7629
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Received the goods faster and cheaper than expected. I will definitely be shopping here again

Thumbnail of user diegoe27
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Great product, easy installation. Just as described

Thumbnail of user jimmyr199
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

Very satisfied with the whole experience. I would recommend to friends.

Reason I chose this business:

The quality of the products and the great service.

Reason I chose this product:

Loved the way they will look on my jeep.

Quality
Thumbnail of user jenciet
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

I ordered wrong part. Got a refund promptly.
Will order from again

Reason I chose this business:

Easy to order. Have good supply.

Thumbnail of user roberts5320
2 reviews
0 helpful votes
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October 17th, 2022
Verified purchase

No problems. Best place to order Jeep parts at a great price.

Reason I chose this business:

I order heavy duty parts, in stage 2. Good price point. They tell you if it's in stock. No e-mails a week later saying it's back ordered. Good company.

Thumbnail of user adamb1828
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Part was quality and arrived in time for us to get the jeep going before vacation.

Reason I chose this business:

Quality reviews with good pricing

Thumbnail of user marka2658
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Fast shipping accurate description love the fact I can see customers rides before purchase

Reason I chose this business:

Being able to see customers photos and description before purchase

Thumbnail of user quincys47
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Garbage crap will never order again waste of time needed it as a birthday gift for 4-10

Reason I chose this business:

Never again

Thumbnail of user amyd1475
Amy D. – Extreme Terrain Rep

Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I apologize your order is on back order.
I did take a look and it looks like we issued you a $10.00 Store credit as
An apology for the delay. I am so sorry.
If you would like to discuss further, I would be happy to
Speak with you.

Amy
EXT 257

Thumbnail of user flavioc30
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Pleasant as buying stuff online can be. I had no issues

Reason I chose this business:

Previsou order history

Thumbnail of user margaretv722
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Arrived ahead of time. Installed and ready to use.

Thumbnail of user madisonc410
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Very easy site to navigate and extremely quick delivery.

Thumbnail of user joshuam1195
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Right on as usual. Thank you. Product will serve its purpose.

Thumbnail of user jamesh5379
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

My order was delivered within days, will be ordering again, Got exactly what I wanted

Thumbnail of user josephw1551
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Extreme is a very dependable source for your jeep product

Reason I chose this business:

Extreme looked like an excellent source for my jeep rubicon so I tried them and my personal experience with them was spot on. I will continue to get my jeep parts from them in the future and my son has a jeep 4door was impressed as well

Thumbnail of user kyleh547
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

Easy to use site, fast shipping, great support team

My first shipment never reached me, so support help issue a replacement and got it to me fast. Support was very nice and helpful.

Service
Quality
Thumbnail of user williamh4553
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

It went smoothly. Had what I needed and checked out with no problems.

Thumbnail of user brents408
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

Delivered quickly, on time and install was a breeze

Reason I chose this business:

Install explanation and previous recommendations for site

Thumbnail of user scottm3105
1 review
0 helpful votes
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May 8th, 2023
Verified purchase
• Updated review

Website is easy to use. Great company. Type in your desired product and bam! It's waiting for you.

Reason I chose this business:

Return customer

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

That is what we like to hear!
Thank you for you feedback.
How do you feel we could improve?

Amy
EXT 257

Always excellent to and easy
March 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Return customer

Thumbnail of user maxm442
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

Very Pleasant Easy experience and the product is good

Reason I chose this business:

I have tried others but Extreme Terrain is the best for product,service and price

Thumbnail of user jaimev114
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Thanks for getting my order to me correctly and in a timely manner.

Reason I chose this business:

My partner suggested your site.

Thumbnail of user hectorh123
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Excellent service so far, thank you very much, we will continue to be your customers later.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user codyg205
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Fast shipping. No problems would order from here again.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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