• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

Rating

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user douglasj558
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Site was easy to use, hopefully I like the products. Shipping was prompt.

Reason I chose this business:

Had what I wanted!

Thumbnail of user kylew827
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Package received thank you extreme terrain I don't feel this is necessary to confirm it was delivered

Reason I chose this business:

Because it tells me what’s compatible and what’s not

Thumbnail of user nathanh988
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Everything with the order went smoothly and the package came in quickly

Reason I chose this business:

It was the only place that had what I needed

Thumbnail of user fredp443
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Very easy to order and parts in stock and ship right away

Thumbnail of user stever2284
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Instructions could use some improvement. Takes 3 to 4 hours to install.

Thumbnail of user edwardt803
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Rubber door seals where a great addition to my YJ project. Was delivered in a timely manner and was exactly what I ordered. Two thumbs up.

Reason I chose this business:

Great prices and good selection on jeep parts.

Thumbnail of user angelom356
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

The top fit well and had no pieces missing. It was kind of complicated to put together but nothing you cannot do in an afternoon. Only complaint is one of the rubber pieces came frayed and is already tearing

Thumbnail of user leonardj141
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

This arrived quickly and in great condition. Perfect fit thanks to the thoughtful process ordering on the site!

Reason I chose this business:

Great company and easy to work with.

Thumbnail of user georgea1612
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Easy install, took about hour to install. Looks great. Received fast once ordered.

Thumbnail of user melanieg538
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I was unsure of what replacement top I should get. Kyle worked with me and has been excellent on helping me feel comfortable with my purchase. Also he went above and beyond on every request I asked.
I love the fact that every time I want to purchase something with Extreme Terrain, I have Kyle to go to.
Thank you Kyle.

Thumbnail of user samuels895
2 reviews
0 helpful votes
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September 14th, 2024
Verified purchase

It is awesome that there is a lot of reviews and a community to help make sure I get what I need!

Reason I chose this business:

I chose extreme terrain because it was a one stop shop and there is a lot of community feedback to help me review my decisions

Thumbnail of user alk273
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Parts are packaged really well, delivery was only a couple days at a really good price

Thumbnail of user carlosg1242
1 review
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

I ordered the part, in 2-days it arrived. Issue with the part but service was great.

Looks sharp
October 5th, 2024
Verified purchase
• Previous review

The package exterior was fine, the inside wrapping for the deflector was torn leaving scuffs. The instruction video is bad because they use a black truck to mount the deflector. I had to buy new tape and after an hour of trying to figure it out and running to the store I got it on. There are gaps in the front and that's to channel air off to the side. It's not your traditional deflector but it looks nice.

Tip for consumers:
Update the instructional video with a vehicle you can see details on. They used a black truck and couldn’t see details.

Products used:
Bug deflector

Service
Value
Shipping
Quality
Thumbnail of user darrellf133
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

All my questions were answered and my order was shipped immediately. Very satisfied.

Thumbnail of user donh997
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Perfect fit, great quality!
Order arrived quickly!
Looking forward to receiving the parts catalogs.
We need a lot to restore our jeeps!

Reason I chose this business:

Best selection & price

Thumbnail of user ryans2406
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Great job! Arrived very quickly and in great condition. No complaints at all.

Reason I chose this business:

Used before

Thumbnail of user herbm67
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

The OEM fog lights cannot be mounted onto new bumper. Now I need to order additional fog lights.

Thumbnail of user deborap82
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Very pleased with everything that I have ever purchased with extreme.

Reason I chose this business:

Had what I was looking for, and can always talk to a live person.

Thumbnail of user adrianc480
2 reviews
0 helpful votes
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October 12th, 2024
Verified purchase
• Updated review

One of my favorite sites to get stuff for my jeep!

Love Extreme Terrain.
August 9th, 2024
Verified purchase
• Previous review

One of my favorite websites. Always smooth buy and get my stuff on time.

Reason I chose this business:

Good reviews.

Thumbnail of user evang257
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

The product was not exactly as advertised. Shipping was extremely expensive.

Thumbnail of user daltonb128
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

It was a good website to find what you need for parts with a lot of options and a lot to offer

Reason I chose this business:

Because I've ordered from the website before and they were really decent about reshipping a lost package

Thumbnail of user cantrellb3
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Hopefully all parts and brackets will be inside the box, I will let you guys know tomorrow when I bust it open. I know this has nothing to do with your guys and has everything to do with the shipper.

Reason I chose this business:

Past purchases

Thumbnail of user hunters296
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

This product took all the rattle and heaviness off the door with the bigger tire

Thumbnail of user wendyl924
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

The item was delivered promptly, but the item is bent. I will be returning it.

Reason I chose this business:

Got an email.

Thumbnail of user patrickg1346
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

They have everything you need and the price and service is awesome

Reason I chose this business:

The best products

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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