• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user brandong886
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Look great. Much improved over factory lugs
And they look great.

Thumbnail of user johnb13630
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Item is being returned. The return is in process. Item is being returned. The return is in process.

Reason I chose this business:

Previous orders have been acceptable

Thumbnail of user pault2307
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Part does not exactly fit
Part was delivered late
Part was delivered to neighbor

Thumbnail of user davds168
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Listen to what I was saying and what I was trying to accomplish or need.

Thumbnail of user waynet586
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

The product was easy to order the site was easy to navigate everything was excellent!

Thumbnail of user jasonw2637
1 review
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

I'm not sure what the deal is, with my orders. I got canceled for no explanation whatsoever. I paid for the items, and it has happened 2 times I tried to ordered in the past as well. I will not purchase anything from this company anymore.

Reason I chose this business:

I like the selections of items they had, but they kept on canceling my orders, after I paid it. Then they refund me for not getting what I ordered. I get no explanation or reasons for it.

Easy transaction to place my order
June 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Best deals they have for my Jeep!

Thumbnail of user mariew842
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Easy to order, have been a long time customers, easy to find what I was looking for

Reason I chose this business:

5 year repeat customer

Thumbnail of user stepheng2296
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Easy ordering, quick shipping, easy installation...

Reason I chose this business:

Saw on internet

Thumbnail of user douglasr824
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Shipment arrived in good condition and on time, very satisfied with the service.

Thumbnail of user ricks1843
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Fast shipping And great knowledge of products would tell others

Reason I chose this business:

Had the parts

Thumbnail of user beverlyr690
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Simple and easy order. The website is very eay to see what you are getting.

Reason I chose this business:

My son found the matts on a webpage and told me about it, so I ordered them

Thumbnail of user markl3877
1 review
0 helpful votes
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October 7th, 2024
Verified purchase
• Updated review

Good experience
Returning the item going a different direction on my build.

Reason I chose this business:

Choose Extreme Terrain? Great experience in the past.

Its easy you do all the work!
September 30th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Choose Extreme Terrain?

Thumbnail of user jarvisw36
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Easy ordering process and quick delivery. I'm happy with the product I purchased.

Reason I chose this business:

A YouTuber did a good install and demonstration of the product. I believe the link was to Extreme Terrain.

Thumbnail of user carmenc802
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The entire order came in over a couple days and was exactly what I wanted.

Reason I chose this business:

Referred from a friend.

Thumbnail of user royg509
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Delivery was quick but I am still waiting for the passenger side slider.

Thumbnail of user robertk4520
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I found the web site to have plenty of options available with accurate product descriptions.

Reason I chose this business:

I chose Extreme Terrain because of their ability to customize my searches based on my vehicle type.

Thumbnail of user shanel324
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Great shipping time, item as described. Will be ordering again, thank you so much

Reason I chose this business:

Product availability

Thumbnail of user terryf890
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

You are supposed to send me a return label. Still have not received it

Thumbnail of user michaels13784
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Quick shipping and item was exactly as expected. Will order from this company again!

Reason I chose this business:

This was the only place I could find exactly the item I was looking for. Most of the competition had similar, but with them I didn't have to settle at all.

Thumbnail of user fabianr79
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

My order was delivered quickly and packaged securely. I am very satisfied.

Thumbnail of user cameronw287
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

They did an excellent job of getting my parts here safely and on time.

Thumbnail of user clayr70
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase
• Updated review

Delivery box was heavily damaged. Rock Sliders have scrapes and scratches.

Reason I chose this business:

Carry parts I want

Good price...
September 15th, 2024
Verified site experience
• Previous review

Good price...

Reason I chose this business:

Carry parts I want

Thumbnail of user johnw8654
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Parts arrived on time! Everything looks like it will fit! Thank you

Reason I chose this business:

They had a group set of all the steering parts needed for a 97 jeep wrangler.

Thumbnail of user danan216
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I have not received items ordered yet, pretty hard to give a review

Thumbnail of user adrianl373
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Fast friendly service Great online communication quick to respond on messaging

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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