• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 8,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    249

Proactively asks for customer feedback

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 84.7%
Positive
3,204
Neutral
159
Negative
419

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39,757 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“Another positive purchase from Extreme Terrain!”

Mark R.
9/15/24

I purchased the Barricade Rectangular Adventure Mirrors for either our 2021 Gladiator or the 2023 Wrangler Sport! Have them on the Gladiator now and they make city driving a lot safer. Very easy to install with metric tools. Only negative is they have some vibration issues.

Top Critical Review

“Poorly packaged”

Timothy L.
9/3/24

Extreme terrain has a nice website and a great selection and prices but my most recent experience with them was not good. Whoever is getting their orders ready to ship needs to do a better job. I ordered 4 shocks and they arrived in boxes with no packing at all to protect them in transit and the shocks had dents in them and one had the top of the piston rod where the bolt goes through almost broke off. One box was completely open and the shock had obviously fallen out repeatedly. I sent two of them back and the ones they sent me to replace them arrived in not much better condition. No packing just the individual shocks in there box with nothing to protect them. One of the replacements is dented also but I'm giving up and keeping them and I'm done with extreme terrain. There are plenty of other places to buy parts for my Jeep from. In the past I've never had a problem with extreme terrain but apparently they have some problems in their shipping department.

Reviews (8,472)

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Reviews that mention popular keywords

customer service (1732) shopping experience (500) quality product (287) return process (33)
Thumbnail of user als728
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Customer service was great when trying to determine if the Jeep tire cover had the cutout for camera. Product quality was top notch at this point in time (thick vinyl with quality stitching, waiting to see how weather affects it.

Thumbnail of user markr4104
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I purchased the Barricade Rectangular Adventure Mirrors for either our 2021 Gladiator or the 2023 Wrangler Sport! Have them on the Gladiator now and they make city driving a lot safer. Very easy to install with metric tools. Only negative is they have some vibration issues.

Reason I chose this business:

You guys have good quality parts and pretty fast delivery. PS the Pipe sidestep running boards, I purchased from you look really great on the Wrangler Sport.

Thumbnail of user colenc1
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Easy to find things on the web site with many options to choose from, good pricing and nice first responder/military discounts. Also prompt shipping and very helpful customer service (Install Connect) with scheduling installation at my local shop.

Reason I chose this business:

Price, fast shipping and installation option.

Thumbnail of user peterm3437
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Sent rear shock without retainer to compress shock. It did come with some random Bosch wiper blade.

Second shock coming on completely different shipment. As far as parts allocations go, I will not use this company again. I regret this purchase only due to service given

Thumbnail of user ericv781
2 reviews
0 helpful votes
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September 8th, 2024
Verified purchase

Ordered floor mats 8/17/24, said pending pick, emailed 2 days ago, 8/27/24 now says processing but still no ship date. Very slow shipper, said would email updates. Nothing yet. Emailed again to see what's going on…..

Thumbnail of user richardb6318
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Purchased spare tire cover. First time experience salesman helpful when asked about military discount encouraged not easy to get if not tech savvy. So I didn't however my license shows military served and could have sent that. Don't advertise if it's difficult for the consumers. You make it difficult so nobody takes advantage.

Thumbnail of user richardc5226
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Easy to use web site and great open box deals. Will update once parts arrive.
Update: parts arrived when they said they would. The carrier was pretty rough with the items as the boxes had holes and ripped up pretty good, that said though extreme terrain did a fantastic job packing them, no damage to the product..

Reason I chose this business:

Great deals and recommended from others in the Jeep community.

Thumbnail of user jefferyh210
2 reviews
0 helpful votes
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September 15th, 2024
Verified purchase

Fast, Quick shipping easy payment. Great service and selection. The installation process takes longer than expected. No one wants new tires. Tps, and rims waiting two weeks for installation. Once received I'm happy but installation process not so much. I'm waiting impatiently!

Reason I chose this business:

The rim selection is great

Thumbnail of user timothyb946
3 reviews
2 helpful votes
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September 16th, 2024
Verified purchase

Email with refund link went to spam-my fault. Retrieved to inbox but links didn't translate. Rep worked to resend several ways and finally sent PDF I could use at FEDEX. Very patient. Willing to try alternatives.

Thumbnail of user donnym51
1 review
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

Web sight is easy to navigate customer service mainly Jimmy G, was such a pleasure to talk to and to have my last parts order taken by him. When your told to look for your order on a certain date it's always ether on time or close to it. I don't order anywhere else for the jeep than Extreme Terrain. Parts always fit with no problem and your dealing with people that know what there selling, and they make sure that you are ordering the right part for you ride. Everything is always easy with every order keep up the good work.

To Smooth
August 28th, 2024
Verified purchase
• Previous review

Ordering from Extreme Terrain is simple and quick. When your told what day your order is going to be delivered it's always on time, and I mean every time. I had the pleasure placing my order with Jimmy G got it right the first time, I felt like I was talking to my brother, he just makes the whole process easy and fun to talk to. One thing for sure I never have to worry about my order when I order from Extreme Terrain keep doing what your doing because you guy's have it right.

Thumbnail of user toddf272
2 reviews
0 helpful votes
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September 16th, 2024
Verified purchase

Doug H was super helpful in helping me understand the options and different products available for my needs. After I selected what I wanted, he immediately sent me an email with a link to order the item, making it very easy to order the correct item. And then, he followed up with a text. Excellent!

Reason I chose this business:

I've made multiple purchases here, and the sales staff is always helpful and friendly.

Thumbnail of user charlieb698
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I found some great deals at Extreme Terrain. Their website was very user friendly with tutorials and a guide showing which products were specific to my rig. Shipping was fast, and the products seem durable and awesome!

Reason I chose this business:

Their product selection, support, and prices all contributed to me ordering from Extreme Terrain.

Thumbnail of user matthewb2724
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

It took me about 4 hours to install start to finish. Make sure you have some extra heat shrink and wiring connectors for the lights. The harness comes with male plugs but no female plugs. Lights are much brighter than I anticipated. Overall looks great and gets the job done. Wind noise is about the same if not less than my old rack so I'm happy with it.

Thumbnail of user williamw4790
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Will take a lot of trimming to fit my 2024 rubicon x. Has an extremely strong odor almost like petroleum but very nauseating. It will work to help keep fluids off of the back carpet if you can get passed the odor

Thumbnail of user brendaj1413
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Well I ordered 2 decals for my hood. There not the right size. I need 3 inch wide. And I can't find a return label in my email. Can you help. I really like them, but they're just the wrong size, there was some already on my hood and I'm replacing them So they have to be 3 inch to cover the old because they faded.

Thumbnail of user brianl3013
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

While looking for tires and rims for a new Jeep wrangler, Stephanie was there to help. She answered all of my questions and gave experienced and perfect recommendations. I would continue to shop and also recommend to others.

Thumbnail of user keithb1760
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

Quick delivery.
Install time was under an hour, that includes the time it took to test drive and make an adjustment to center the axle and complete 2nd test drive.

MAJOR difference in steering feel from the stock track bar. Ride feels more solid. You don't feel that bounce when you hit a little bump or small pothole.

Definitely worth it.
Now I'm considering the rear track bar.

Reason I chose this business:

Good pricing, good product information and installation instructions.

Always a good experience
September 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good pricing, fast shipping.

Super easy and great pricing!
September 9th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Easy to navigate and filter for parts for my yr/model JL and pricing is good. Instruction manual/videos are also readily available.

Easy and painless
August 27th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Prices are reasonable

Thumbnail of user basity1
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Arrived in a very veryyy timely manor so i was very pleased with the delivery time. As the exhaust i'm pretty sure if it's a k&n issue or just me being clumsy but i was missing a small plastic part. I was able to go get a temporary piece from advanced auto because when i called k&n, it was outside of office hours. Whole experience was great over all though, just a learning experience

Reason I chose this business:

Because i purchased an exhaust through them as well

Thumbnail of user lesliel790
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I love these doors. Here's why I give it a four instead of a five. I realize most Jeep owners are tool familiar. However, there is a large market of people, like myself, who do not have a mechanical bone in their body and could use some slightly more detailed instructions or photos/labels of nuts, bolts, screws. I figured it out, but I know it would make me more inclined to purchase and make more mods in the future on my own.

Reason I chose this business:

Excellent value, shipping was perfect, ease of finding parts specific for my make and model.

Thumbnail of user genevievec110
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I was surprised by how small the package was, very convenient. Also a lot lighter than I expected/hoped.

Price wise, getting a pet ramp through Extreme Terrain was so much cheaper than getting one from a pet store. It's a more convenient and better quality option for travel than the pet store equivalents too, and guaranteed to work with my Jeep since it's built for them, where I was uncertain if the others would go high enough without being too steep.

Reason I chose this business:

Price and the confidence that the product would work for my vehicle and needs. Good previous experiences with the products as well.

Thumbnail of user christopherw2083
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

Items as advertised and timely shipping. Event be open box items are well represented and no issues at all with any order this far. Wish I could get the project built as fast as I can order and receive parts.

Reason I chose this business:

Ordered first item on a whim. It was a dash overlay for a CJ-7. Searched the internet and Extreme was much lower priced than other outlets. I tested the waters as I thought it was a bit of a scam site. It is not a scam. Great prices and great service actually still exist in the world.

Helping me and Dad put a junkyard rescue back on the...
April 12th, 2024
Verified site experience
• Previous review

Helping me and Dad put a junkyard rescue back on the road. Had great experience so far with Extreme and will use them again

Reason I chose this business:

Previous purchases went well. Price is very competitive and the brands I want in stock

It's not a Wrangler
December 20th, 2023
Verified purchase
• Previous review

Doing great. Love this site except it's a CJ7 not a wrangler lol.

Thumbnail of user kyleb1170
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Package well nice and clean feels like quality while holding identical to the factory start and it's starts the jeep so fast I have a 2023 ram 1500 and it doesn't start as fast as my 1999 Jeep Wrangler 4.0

Thumbnail of user garretta76
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I got some tail and turn signal LED's for a 91 jeep wrangler, and they turned out great, where very bright, not damaged and came through the mail suprisingly fast. I usually have to wait a week or two for things to be delivered but they got the lights to me really fast.

Reason I chose this business:

I stumbled across the website looking for LED tail and turen signal lights since the incadesent ones with the filament kept breaking since my jeep rides rough, and every brand of LED light for the back of my jeep was always facing to the front and protected like it was meant to shine into a chrome back plate. But mine dont have that. So these lights that had forward facing LED which would technically be backwards out twoard the light worked better than the rest i had bought and returned.

Thumbnail of user bruceb1977
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I called another major supplier in the area I need of rear brakes and rotors, my right rear caliper seized going into Labor Day weekend. The other place(QT) I called 1st. In the past my experiences have been good, this time the rep was not. I asked if they had what I wanted in stock so I could pick them up asap, she said yes and I said you have them in westchester, I will be there soon. Then she said no they are in Kansas City. WTH. I hung up. I called E T, the rep found my account and what I needed and said they will be ready for pick up shorty in Malvern. Saved my weekend and so much more, Jeep is back on the road and I can't thank E T enough.

Thumbnail of user timothyl1075
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Extreme terrain has a nice website and a great selection and prices but my most recent experience with them was not good. Whoever is getting their orders ready to ship needs to do a better job. I ordered 4 shocks and they arrived in boxes with no packing at all to protect them in transit and the shocks had dents in them and one had the top of the piston rod where the bolt goes through almost broke off. One box was completely open and the shock had obviously fallen out repeatedly. I sent two of them back and the ones they sent me to replace them arrived in not much better condition. No packing just the individual shocks in there box with nothing to protect them. One of the replacements is dented also but I'm giving up and keeping them and I'm done with extreme terrain. There are plenty of other places to buy parts for my Jeep from. In the past I've never had a problem with extreme terrain but apparently they have some problems in their shipping department.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 18 days

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