• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,373
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user luisr1234
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Great I love the quality and the prices. Good customer service.

Thumbnail of user jasonc3199
1 review
0 helpful votes
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September 17th, 2024
Verified purchase
• Updated review

Great gadget, helped performance, easy to use and modify my jeep

Reason I chose this business:

Price and the fact that your site shows videos on how to use

I like the are videos to show how to use what you sale
September 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Reputable company and good price

Thumbnail of user ronnieb341
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Great experience! Product is as described in ad and quick delivery

Reason I chose this business:

Found online

Thumbnail of user clints104
2 reviews
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

Great products, Great sales, and awesome customer Support and service.

Reason I chose this business:

Availability, price, and military friendly.

Great buying experience!
June 5th, 2022
Verified purchase
• Previous review

Very easy to order. Great products, awesome customer service and prompt shipping. I have ordered numerous items and I will continue to order in the future.

They handled my issue and were very friendly and helpful.

Reason I chose this business:

Selection, availability, and great customer service.

Reason I chose this product:

Quality, availability, and cost, plus free shipping...

Service
Quality
Thumbnail of user jamess10180
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I was very proud of all my parts, Extreme terrain is good place to shop!

Reason I chose this business:

Previous History

Thumbnail of user susieo38
2 reviews
0 helpful votes
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September 27th, 2024
Verified purchase

Always very good explanations. Product always arrives promptly

Reason I chose this business:

Repeat customer. I will buy most of my product here.

Thumbnail of user vinceb163
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

This is the second order I have had a problem with this year. I have placed two orders this year.

Reason I chose this business:

I don't know.

Thumbnail of user jois32
Joi
3 reviews
0 helpful votes
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September 17th, 2024
Verified purchase

Excellent description of the item. Seem very durable, and of good quality.

Thumbnail of user donaldf791
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I ordered brake parts and they shipped/ arrived quickly and were the correct fitment as the website stated. Good job!

Thumbnail of user coryg202
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Everything I need for a Jeep! Received my products really fast.
Love it 😀

Reason I chose this business:

Repeat customer

Thumbnail of user annettet277
0 reviews
0 helpful votes
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October 16th, 2024
Verified purchase

Ordered items i wanted installed on my jeep and received them in record time!

Reason I chose this business:

I have purchased from here a lot in the past and will continue to do so

Thumbnail of user rodolfoa86
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Great products and good price!
Plus they have a fast shipping

Reason I chose this business:

The best place to find parts for pick up trucks

Thumbnail of user jamesk4217
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Easy website to use. Fast shipping. Great products for Wranglers.

Reason I chose this business:

Good products and prices

Thumbnail of user terrim907
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I made an order for 3 items and it was canceled by the site.

When I went to check when today my daughter's items were coming since we already had people lined up to help put the items on... it said order canceled. I called and asked why my order was canceled. They said they canceled it because it was marked as scam. But they didn't know why it was marked that. The guy said I could just re-order it and I said that they screwed up and canceled it so they need to fix it and make it right. Then I don't wanna order on the site again and then it get canceled again.
So he transferred me to the person who deals with the parts and I told them what had happened. This guy sounded like he was high as a kite and didn't know what he was doing. He asked me the part numbers I gave him part numbers. I told him one of the items was a warranty for the headlights and he couldn't find them. Then he says "oh I forgot". He told me that total was about $120 and I said no that's not right you forgot the soft top. He couldn't find it and I gave him the part number again. I was on the phone for 15 minutes with him and he still couldn't figure it out. If I would've added my stuff to cart it would've took me under a minute to get all this done. So I went back in the restaurant where I was waiting and my mom asked me what the deal was and I said this guy doesn't know what he's doing. So the guy said that he would get somebody else to help me that knows what they're doing. I said that was fine then he hung up on me. So by him hanging up on me after making me wait for 15 minutes cause he doesn't know what the hell he's doing They lost the sale and other sales I would've purchased.

Thumbnail of user stevenl2252
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

Website was easy to shop. Will be buying more for the wrangler!

Easy to view products
September 14th, 2024
Verified site experience
• Previous review

Easy to view products. Really appreciate the videos on the products and installation!

Thumbnail of user cindya699
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Always find what I'm looking for and great prices. Looked even better than the pictures

Reason I chose this business:

Returning customer

Thumbnail of user roberta4552
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Shipped quickly, great communication on the order, arrived undamaged, easy to install.

Reason I chose this business:

I liked the look of the running side step more than others I've seen.

Thumbnail of user christinab1740
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Love extreme terrain. Products are fantastic Time to order more

Reason I chose this business:

Christmas gift for my son

Thumbnail of user drewr153
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Prices are competitive. Site is easy to navigate. Good diversity in products.

Thumbnail of user burtonp28
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Love it can't wait to get more no problems with shipment came undamaged

Thumbnail of user sonyac56
2 reviews
0 helpful votes
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September 26th, 2024
Verified purchase

Easy ordering, online chat is awesome. Had no issues and items packed very well.

Reason I chose this business:

2nd Toyota purchase, these guys are great to work with

Thumbnail of user edp485
Ed
2 reviews
0 helpful votes
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September 8th, 2024
Verified purchase

Good products not the cheap covers nuts. Good prices and quality fast shipping

Reason I chose this business:

Seen it on social media

Thumbnail of user pamelac2319
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Spoke to a gentleman by phone. He was very helpful.

Thumbnail of user juanm1646
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Website is easily navigated. Could have an explanation about the difference in top materials.

Thumbnail of user glena155
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Arrived quickly, being a open box purchase was happy with the condition of the parts. Installed in about 30 min. Happy with the result.

Reason I chose this business:

Prior purchases, quality parts and easy to navigate/order on thier web site. Orders ship quickly.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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