• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,373
Neutral
177
Negative
442

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user williamk2199
2 reviews
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase
• Updated review

I had to return an item that wasn't even close to a good fit but the reviews were 5 stars
That is not a good thing if you can't trust the reviews. How do you trust your purchase is a good one if you can't trust the reviews or that the product is going to fit. This was also not the first time I have come across this. It's happened about 3 times now

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

So sorry that your door entry guards did not fit correctly William.
You have a voicemail from me and if you would like to call me back to discuss your experience
Or if you have any questions- I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!

Amy

Great site
May 12th, 2024
Verified purchase
• Previous review

I love Extreme Terrain. The shipping is fast and there is always a sale.

Reason I chose this business:

I love the deals

Great service
March 9th, 2024
Verified purchase
• Previous review

I had a slight problem ordering with my cc card and they took car of it right away.My order shipped the same day.

It was quick and easy
March 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I have shopped American Trucks many times

Thumbnail of user brianb4945
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

No issues order items they showed up when they where supposed to

Thumbnail of user gregoryb1505
1 review
0 helpful votes
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September 5th, 2024
Verified purchase
• Updated review

Smooth on time. Good experience. Would use you guys again. Thank you.

Shopping experience is really good
August 30th, 2024
Verified site experience
• Previous review
Reason I chose this business:

You had the brand and size I was looking for. Thank you 😊

Thumbnail of user johnp7813
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

In the last month I have a done s lot of lighting modifications and found the instructions poor at best. The job is hard enough with instructions, let only poor install instructions. Also having
Multiple times trying to get the military discount.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hello John,

Thank you for reaching out and sorry to hear you had difficulty with the instructions. If you have any questions please reach out and let us know.
I tried to call you to discuss, you can feel free to contact me back at EXT 1257.
If you need assistance or have questions about how to apply for a military discount I can help with that as well.
I hope to hear from you soon.
Have a great day.

Amy

Thumbnail of user lesh145
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Good looking set of tail lights with sequential Turn signals, very satisfied

Thumbnail of user jerryc1282
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Steve helped me through the order. He was very helpful and very courteous.

Thumbnail of user derekw646
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Love Jeep so exited to have these on my Jeep making it come together

Reason I chose this business:

This is where I bought all my mods

Thumbnail of user robbiee30
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

It was all good. I did my order it was easy and I knew what I wanted

Thumbnail of user stephena1484
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

When I ordered I put in all my information I chose the recomended kit and it said it would fit the vehicle.excluding the YE hybrid which I don't have. I received the kit and installed the fronts which were perfect then when I went to install the rears they were not the right ones. I was told I would have to return the whole kit which the fronts were already installed and I'm leaving for Florida and could not tie up the vehicle. So I purchased rear breaks from a local supplier so I can move forward. I am left with the wrong rears and am out an additional coast for tear breaks that I did not want.

Reason I chose this business:

I have done business with extreme terrain in the past and it’s always been a pleasant experience.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hi Stephen,

Really sorry to hear about your rear brakes being incorrect. I see that you have decided to source the correct ones locally but I would like to encourage you
To contact me if you would like assistance with this or if you have any questions.
I would like the opportunity to make this right.
Please contact me at EXT 1257.
Have a great day!

Amy

Thumbnail of user mattheww1828
2 reviews
0 helpful votes
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September 7th, 2024
Verified purchase

Great pricing, products, customer service and fast shipping!

Reason I chose this business:

Pricing, product selection and availability.

Thumbnail of user rickl717
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Fast shipping and quality product Bottles are very sturdy.

Reason I chose this business:

Because I have a jeep.

Thumbnail of user erikc314
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Good experience but have to be careful writing the shipping address correctly

Reason I chose this business:

Excellent product

Thumbnail of user clayf49
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Like that you enter your specific vehicle information for a customized search. Delivery was prompt.

Reason I chose this business:

Received a catalog from Extreme Terrain in the mail almost three years ago

Thumbnail of user jeffh2537
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Payed for 2 day shipping and didn't receive it in 2 days

Thumbnail of user kraigb25
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

They seem to be working to get me replacement pieces but taking too long to get any answers. As of right now I wouldn't recommend ordering from them. We'll see how this week goes.

Reason I chose this business:

Was looking for a Clearlidz for my Jeep and the popped up on my google search. Guess I should have order directly from Clealidz.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for reaching out about your freedom panel top Kraig.
Please feel free to contact me at EXT 1257 if you would like to discuss your experience.
I tried to reach out to you and I am so sorry I missed you.
I hope to speak with you soon!

Amy

Thumbnail of user martinf510
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Looks great and covers up some scratches I didn't like. Decal not an exact fit for my 2004 TJ, I had to trim to fit.

Reason I chose this business:

Right item for me

Easy check out
July 26th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Right item for me

Thumbnail of user kimberlys3095
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

I have ordered so many Jeep parts for my wrangler! Shipping is so fast and if I had a problem they were so helpful!

Thumbnail of user thomash3799
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

The installation was as easy as the order process. The Jeep looks great.

Reason I chose this business:

The selection.

Thumbnail of user janinep100
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

The pictures of the door handle accessory for my Jeep looked great on the screen. Once I got them, I was disappointed. They look cheap.

Reason I chose this business:

I like this company because they have a variety of products and a great customer service. They help me every time I call.

Thumbnail of user jaya921
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Excellent web description showed up when it was supposed to.

Thumbnail of user cynthiav1056
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Awesome fast shipping as always! Great prices, will order from this company!

Thumbnail of user ronalde.s
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Second time I've ordered and I'm 100% satisfied...

Reason I chose this business:

Lots of options.

Thumbnail of user leow172
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Part was just like described delivered very fast and on time thank you

Thumbnail of user chrism4770
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

A great variety of selections and very competitive pricing

Reason I chose this business:

Best price for the grille I was looking for

Thumbnail of user elizabethm4488
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Was easy to find right fit for my jeep wrangler...easy to follow instructions...delivered quickly from day of order...highly recommend!

Reason I chose this business:

Product reviews

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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