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Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,733 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
Not good, site would not let me pay. I had to call in order to place an order.
I have ordered multiple parts and accessories for my rig from Extreme Terrain. I have been pleased with the order process, shipping speed, and customer service. I will not hesitate to use them again for parts and accessories.
They had the parts that I needed in stock and at a great price.
Easy to install. Bag b was missing one bolt. It was there, but had no threads.
It looked good in the ad and fit my truck.
Good products. Good selection. Good prices. I love how I can see the products on MY Jeep.
Selection and price.
Extreme Terrain delivered quickly, installation was reasonable and I am very satisfied with fit and quality.
Previous experience.
Everything was excellent, but sent me the wrong color
Hey Tim,
Sorry I missed you I just left you a voicemail regarding the tote being the wrong color that you received. Feel free to give me a call back if you have any additional questions or concerns my ext is 1896. If not we appreciate you taking the time to write your review and look forward to working with you in the future!
Allison
Ordered 4 fender flares. When the package came, I only got 1. I reached out to customer service and after taking time to "look up my account", they said my order only included 1, but sent a screenshot of a similar item that included 2 (so their "proof" didn't prove their own point). I sent a screenshot of my account showing my order of 4. They admitted that I should have received 4 and now I have to start a return process where I need to take pictures and wait on them (up to 3 days) to review before they will send me a return label, then at this point they will ship out the correct order. I asked for expedited shipping to make up for their mistake, which was denied. Very frustrating, this is my first order with them and will be my last. Mistakes happen, it's just unfortunate that they will not offer any compensation for their mistake and the customer service rep wanted to argue with me instead of just looking at my account to verify what I had ordered.
I am so sorry to hear about your experience with your fender flares.
I have called and left you a voicemail. Please feel free to reach back out to me if
You would like to discuss your experience or if you have any questions.
Thank you for reaching out with feedback.
Amy
EXT 1257
The front bumper for my JK arrived promptly. But it is all scratched up. Now I have to decide what I need to do to repair it before I install it.
I had ordered parts before but they always arrived in like new condition.
Have ordered from you previously.
Some inner backed their vehicle into the front bumper of my JK. I ordered a replacement bumper from you. It arrived in 4 days and I installed it the next day!
Saw a video recommending your product.
Process for ordering the fog lights was simple and to the point. The price was definitely right.
Wanted a quality replacement for the OEM lights that were on my truck. I had been getting text messages and emails from extreme terrain and finally pulled the trigger on the morimoto xb
Shipping was fast and communication was as clear and products were prefect fit
The install and review video along with customer pictures
I've received the replacement sidebar steps after returning the incorrect item, but I've noticed a problem with the holding brackets. They don't align with the holes on the bar, which could complicate the installation process. I'm planning to install them in a couple of days, and I hope this issue won't cause further delays. If it does, I'll need to return this item as well.
I've typically had positive experiences with their products, but this time, unfortunately, that wasn't the case.
I am so sorry to hear about your side step bars. I see that we have assisted you with this but please feel free to
Contact me if you have any additional questions or if you would like assistance.
I would be happy to help make this right.
Amy
EXT 1257
Tustworthy and jeep experts!
When Tighten the bolts down paint chipped off the hinges. The middle spindle was crome on top not black,
Probably won't again.
Really sorry to hear about the chipping on your hood hinges Gregory!
Please contact me if you would like to discuss your experience or if you have
Any questions.
I would be happy to speak with you about your experience.
Amy
EXT 1257
I received everything quicker than expected. I also installed everything on my own without needing the help of a shop or professional.
Good prices for the quality. Reliable and easy to navigate website.
Easy ordering and unique products. Detailed ads and unique products.
I called to place my order, and they were super helpful and very nice. Quality products, and fast shipping! Looking forward to buying more in the future. Thank you guys so much!
Needed to order a replacement part for my Jeep, and this company is highly rated for Jeep and off road parts.
They were excellent on replacing my bug guard. But their packing methods are terrible! My 1st came broke because of no bubble wrap or anything! The 2nd arrived the same way! I just didn't understand that method at all!
Looked up Jeep bug guard & your site came up.
Good service, although I received only store credit for a top cover that wasn't waterproof which as listed it claimed to be.
I have several items I’ve bought at this website and have been happy
Thank you, everything goes great, my husband loves his Jeep and your magazines, You have everything he needs, well that's what he says and I believe him, so wait for the next order very soon.
My husband love his Jeep and your store. That will be his birthday present 🎁
Fast shipping, straightforward installation. The only tricky part was figuring out how to tap into the existing wiring harness.
Relatively local company from whom I’ve purchased previously.
Great prices and fast shipping!
I checked other sites and it was going to be a week longer on shipping and over $100 more expensive!
Shipping speed and price, got me the parts much quicker than anyone else, by over a week!
JEEP = Just Empty Every Pocket... and you can easily do that here... lots of items to choose from, and each type of item has options to suit your needs/wants.
I received an email (since I am a previous customer) that my item was on sale.
Would be nice if Fastners were included. Now I have to research to find those.:-(
Had the parts I was looking for
The decals arrived on time with no damage. Product was as expected 👌
Advertising
Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Hey Susan,
I apologize for the issues you encountered using our online website, we are continually making improvements to our mobile and desktop sites. I appreciate your feedback that it wouldn't let you pay but glad you were able to get your order placed. Also, good news it already shipped and you should of received the shipping confirmation email today.
If you have any further questions or concerns please feel free to give me a call at ext 1896.
Allison