• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,376
Neutral
177
Negative
442

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40,713 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,449)

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Reviews that mention popular keywords

customer service (1788) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user kevina2104
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Ordered a set of steps/running boards that were open box merchandise, with the understanding they had a few scratches and small dings. What I received was a box of running boards that had NO packaging material and basically the boards were thrown into a box to rub on one another and the mounting hardware so they were beat to - you know what. So buyer beware of open box items they don't pack them the way they should!

Thumbnail of user liezlm3
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

This is my first i oeder in this company. Before I place my order i chat with one of tech support. To make it sure I oder 5he right product that fit to my new gladiator. A Nfab length running board. He is very helpful. I received the product in 3 day. It's very easy to install i am a woman and did it myself. Love the product it look good on my truck. Durability.

Reason I chose this business:

I choose extreme terrain. People's reviews and tech to answer your question. Also lots of Variety to choose.

Thumbnail of user christopherl1658
2 reviews
0 helpful votes
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August 17th, 2024
Verified purchase

First and foremost thank you to the team and everyone that is helping getting the parts shipped out. I am currently active duty military and I'm about to travel across the country to another state in my 1994 Jeep wrangler. The fact that you guys have the parts in stock is amazing so again thank you. Having that piece in mind in the back of my head knowing you guys can deliver to military base is amazing, not a lot of company can deliver to base so it doesn't put any stress on me as I am about to leave Texas and travel to North Carolina ooh and I will be ordering more parts for my jeep

Reason I chose this business:

Best prices fast delivery, even better customer service.

Thumbnail of user kenc729
2 reviews
0 helpful votes
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August 27th, 2024
Verified purchase

Shipping is fast and service is always good. Calipers fit without any issues. The only complaint is one set was nice a shiny and the other set was dark so not sure if it was a different lot or remanufactured. Either way, they don't match

Reason I chose this business:

Fast shipping, how to videos and selection

Thumbnail of user bigw24
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

So when I bought these steps I was hoping that they were good quality, wasn't stamped sheet metal and black paint. Getting them shipp to the house was really easy and suppressing fast (3 days). Pulling them out of the box they were wrapped in bubble wrap AND they were color coded. Clear for one side and green for the other side. The quality meet my expectations, they are cut and welded neatly out of what looked like 3/16 maybe 1/4 inch plate.
Install was pretty easy and painless. The bolt holes lined up marking easy bolting together. The steps had nice foam on them where they meet the main step.
The only down side is that the instructions suck balls. Out side of that this is a great product.
-worm

Thumbnail of user samm1763
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I ordered all 4 at the same time. It took a week to get 1 pair. Week later still waiting for the other pair.
No communication. I've had to reach out to find out what is going on. At $800.00 you'd think communication would be better.

Thumbnail of user matte387
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I bought these wheels from the open box section with the Labor Day, sale. Boy OH boy what a great deal. They look awesome on my truck. This is my third set of Black Rhinos, I love them

Service
Value
Shipping
Quality
Thumbnail of user randyn392
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Running boards appear to be well made and installed quickly once I discovered the rectangular brackets are not used in my installation application. Also, I was given an extra 12-ct bag of M8 13mm bolts. Confusing and wasteful to have so much extra.

Reason I chose this business:

Found on internet, liked the style

Thumbnail of user erica1461
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Customer Service Representative was very professional, knowledgeable and helpful when I called to ask a few questions about my order and addressed all my concerns to my satisfaction. My order arrived promptly, was in perfect condition upon arrival and fitment was perfect. (Windshield spry nozzles for 2014 Jeep Wrangler JK).

Reason I chose this business:

First time order. Just took a shot in the dark. Ended up hitting the bullseye! Thank you.

Thumbnail of user chrisj1805
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Fits great on my 5ft bed on my 2016 tacoma. Installation was simple and took less than 40 mins. As far as quality goes, I haven't had the product for more than a week. Yet, it has gone through high heat, rain and other elements and it has still held up pretty well.

Reason I chose this business:

Purchasing options and various products to choose from

Thumbnail of user kristens866
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Best customer service I've ever had. I wasn't able to order the piece I needed for the bikini top I wanted to order. I was able to chat with a sales rep. He found another piece that would work, added it to my cart and gave me an extended warranty. He also offered a phone call to help if needed. I will shop here again!

Reason I chose this business:

Recommendation

Thumbnail of user jerryk690
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I will admit that after I ordered the fender flares…I got a date that was around a week out. 2 days later I received an email saying your order is out for delivery. Got on time and the quality of the parts seem good. I will be putting them on the truck in upcoming week. Thanks…

Thumbnail of user edwardd1046
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I was a bit disappointed! The front mats fit perfect, but rear mats do not fit at all. The holes to snap them in are in the wrong location and seem to be fit for another type of jeep. The ordering site even asked what color my gladiator was to match the mat color.

Reason I chose this business:

They offered original Mopar mats for same price of weather tech.

Thumbnail of user kellys2630
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

No complaints on the parts and quick shipping. Good fit but I did add some screws and bolts to secure the fenders verses the supplied push plugs. On another note: I contacted "Luna" at ET thru the text chat to ask a question. She had no answers, long delays, asked me several vague questions that didn't pertain to my inquiry. Waste of my time. For a $550 order, an answer to a simple question should be SOP. ET sells good stuff at good prices. Customer Service on the other hand … we'll, I hope this helps the next guy.

Reason I chose this business:

Parts I wanted were in stock at the price I wanted to pay.

Thumbnail of user elenas425
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Great products and timely delivery. Although I did have to return something only because I ordered the wrong thing and the return process was very easy as well. I will be definitely shopping here again.

Reason I chose this business:

Good products

Thumbnail of user jeffg1881
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

Replacing due to Powerstop lines being recalled. PowerStop lines were great and easy to install - these were not. These dont use the typical stock mounting ear bracket to frame (PowerStop did). The bracket that you do have to use to mount to frame, the hose attachment with u-clip was impossible, had to grind 0.4mm off of bracket to get clip to install. PowerStop front brakes came with ABS clips to hold line - these do not. One of the rear lines didnt line up with the caliper hole, had to grind some off of edge of banjo fitting. Copper washers were much thinner than PowerStop washers - after brake bleeding, the next day had one of the rear lines leaking at this fitting and it was tight but tightened more and now ok. Not sure who the manufacturer is but hopefully these will hold up long term.

Reason I chose this business:

I had hear good things about Extreme Terrain and have had good experience purchasing the PowerStop items back in April.

Thumbnail of user jessieg181
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

It was pretty easy installing the speakers for the soundbar or was I noticeable difference but there is some rattle. I received exactly what I ordered the condition of the parts was in excellent order

Reason I chose this business:

I chose extreme terrain because anytime I searched Jeep Gladiator it would always show me Jeep Wrangler stuff and they don't always fit each other Extreme terrain really singles out your vehicle and the parts for it

Thumbnail of user markm6772
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Great product and very easy installation! Working really well so far. Minor complaint is I paid for the two day shipping and it took 5 days but that's not Extreme Terrains fault.

Reason I chose this business:

Used for other products and quality is great!

Thumbnail of user jeffc2594
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Easy to find parts after you punch in your vehicle details, makes you confident in the purchase. Free local pick-up is a big win at keeping cost down on some of these larger items.

Returns
Quality
Thumbnail of user jasond1947
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Order arrived complete and undamaged. Quantity was good. Install was a little bit difficult. Hat drilling into body. But… made the Jeep look pretty nice.

Reason I chose this business:

Place to go. Site is better than the other guy.

Thumbnail of user williamp4089
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Shopping was fun, I get too see many products. There's not way you'd mess up buying the wrong thing. Although my delivery was delayed.they gave me a $10 voucher. That's good business right there!

Reason I chose this business:

I usually shop from Amazon because it’s fast, but I gave Extreme terrain because they offered Military discount.

Thumbnail of user richardm6012
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Faster than stated shipping. Great product that fixes my problem perfectly. Very well built and even came with awesome step by step directions. The Jeep lives again!

Reason I chose this business:

Prices and varied range of products

Thumbnail of user peteb171
2 reviews
0 helpful votes
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September 28th, 2024
Verified purchase
• Updated review

My order showed up sooner than expected great customer service and knowledgeable, professional people to help you with any question you may have for a product or Ordering

Reason I chose this business:

Price point, customer customer service

Shipping is quick, folks at extreme terrain are very...
September 23rd, 2024
Verified site experience
• Previous review

Shipping is quick, folks at extreme terrain are very helpful and knowledgeable.

Reason I chose this business:

Customer service

Good products speedy delivery
July 10th, 2024
Verified site experience
• Previous review
Thumbnail of user erich2774
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

If you want products that will last, shop here. The customer service is top notch which should be a huge factor when you are buying toys that can save your life.

Reason I chose this business:

Reputation is outstanding.

Thumbnail of user lanceb347
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Easy ordering process,, good pricing, quick shipping, And these shocks made a world of difference in the ride and Handling of my 2000 wrangler TJ. Will be placing more orders soon.

Reason I chose this business:

Good selection and pricing

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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