• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,361
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user garthh48
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Had to get online and ask for help as the instructions and the video instructions were not up to date.

Thumbnail of user georgee912
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

The parts was cheaper and free shipping. And the shipping was fast

Reason I chose this business:

The parts was cheaper and free shipping.

Thumbnail of user franciscov267
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

A little bit sad about my cancelled order. The part that i bought it was for an off road vehicke i am building.

Thumbnail of user collenb3
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Extremely easy ordering process and Fast/Rapid shipment!

Reason I chose this business:

Ad on social media.

Thumbnail of user ashleew86
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Shipping was fast and the bumper went on great! Took only a couple of hours to install!

Reason I chose this business:

Found on internet

Thumbnail of user maryc5737
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Quick delivery, product great, doors look fantastic, will definitely order from you again.

Thumbnail of user charlesm3889
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

The deflector that I ordered fit perfect and was very easy to install thank you so much

Reason I chose this business:

Best deals and products

Thumbnail of user jeffreys2927
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I love this company they are very professional and I received my order in 2 days.

Thumbnail of user kimberlyh2392
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Very easy to search and make sure you have the right part for your vehicle that makes a huge difference! Awesome site!

Reason I chose this business:

Found while searching for part

Thumbnail of user salvatorea49
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Delivered pretty quick.
Nice clean cut insert with no edges to get cut on. Slides in really easy behind the grill. I love the look of it.

Reason I chose this business:

I have bought other products and the quality is really great and prices are reasonable.

Winch
November 18th, 2023
Verified purchase
• Previous review

I was surprised that I received my winch in 2 weeks. Pretty fast delivery. I just installed it too. :)

Reason I chose this business:

They have great products and have install videos to help.

Received adapter and bumper
September 3rd, 2023
Verified purchase
• Previous review

Items were shipping and delivery within a couple of days. All my questions were answered efficiently and very quickly.

Reason I chose this business:

The quality of the products and the amount of products they offer at a reasonable price.

Thumbnail of user angelag2263
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

The Mammoth wheels look great on my 98 Jeep Cherokee xj. What a difference they make compared to the cheap steel wheels I'd been riding around on. Thanks for such an excellent product.

Reason I chose this business:

Great price and product availability.

Thumbnail of user derrickb306
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Waiting to hear back on my order of the door hinges. When you will have them back in stock

Thumbnail of user alp281
2 reviews
0 helpful votes
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June 21st, 2024
Verified purchase

Needed to replace gas cap cover on wife's Wrangler. The Bedrock gas cap filler with key lock did the job

Reason I chose this business:

Many Jeep products

Thumbnail of user davids12250
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

I recently placed my first order for items needed for my jeep. Ordering was quick and easy and shipping was even faster. Couldn't be happier with the experience

Thumbnail of user chrisp2699
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Had a great experience with my first order. We definitely order with Extreme again

Reason I chose this business:

Customer reviews

Thumbnail of user andrewg2191
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Jeremy was awesome! He was very professional and courteous Very knowledgeable of the products and answered all my questions. I will definately be asking for Jeremy on my next Jeep mod/order. Thank you

Reason I chose this business:

Good prices. Great reputation.

Thumbnail of user amandaw2088
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I could not be more pleased with my first purchase from Extreme Terrain. I received the new bumper for my 22 Wrangler JL very quickly.

Reason I chose this business:

Reasonable price and the option to use Affirm.

Thumbnail of user johna5866
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

It would have been a 5 star if they responded to my email timely just to let me know when my order will be arriving.

Thumbnail of user kennyp136
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Great product as advertised on my manual 2010 Wrangler. However, the box came totally messed up and one end was dented to the point of not being able to put the tips on. I would say this is more of FedEX's fault… sucks but still works and I needed to quiet down this car.

Reason I chose this business:

Seemed like a pretty rad site. Financing options also made it appealing.

Thumbnail of user wardr39
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase
• Updated review

Fast process but product had a flaw in the manufacturing of it. Had to return it to Best Top to get warranty for it.

Reason I chose this business:

Known service and great products

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

So sorry that the sunrider did not work out for you Ward.
I see that Best top did take care of this for you but I have left you a voicemail to personally
Apologize for that and let you know I issued you a store credit voucher as well.
Please let me know if you have any questions.
You can reach me back at EXT 1257.

Amy

Fast process
June 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Known service and great products

Thumbnail of user mikes5093
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

My experience was great. I got exactly what I ordered. The time line to receive order was right on time. Everything was intact when order arrived and was well protected. I could not find the fenders I was looking for but found them at
Extreme Terrain.
Great experience.

Reason I chose this business:

I choose Extreme Terrain because they have a huge product line, compared to other store offerings.

Thumbnail of user patrickd1325
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Website is clear, easy to find exactly what I was looking for.

Reason I chose this business:

Google search, close proximity to me, had what I needed.

Thumbnail of user tobym183
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Fast shipping well packaged everything looks great now to install them. :)

Thumbnail of user dannys736
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

They where friendly and very helpful with the product I was looking for.

Thumbnail of user johnw8442
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Haven't received my order please help I'm not sure where it could be.

Sitejabber for Business

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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