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Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,841 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
Thanks for your good service, but I will not be writing a review.
LED headlights fit perfectly, arrived on time and packaged well.
Quality of parts and ease of ordering parts.
Everything went well the only complaint,it took longer to get than you said it would take
They carry a lot of stuff for my jeep
I'm pretty sure the package was already shipped before I made the order. Never had an order arrive that quickly.
Google search
Took some time and needed special sockets for the seat bolts but the installation is doable.
I ordered the correct color, but doesn't match due to fading. How do I return my order?
The company delivered the grill in a timely manner, so no complaints with the ordering or delivery time. The Grill itself is ok. It fits well and is made of lightweight, matte black, plastic. It looks ok, but not anything spectacular. The installation instructions regarding the wiring are poorly written. It's as if the foreign electrical engineer, who designed the LEDs but never actually installed the grill on a vehicle, wrote the instructions and then Google translate was used to translate those instructions into English. If I knew then what I know now, I would not have purchased the product. As it is, I've installed it and I guess I'll have to live with it. I guess I shouldn't expect much for $189.99.
Extreme Terrain goes the extra mile to be helpful. They answer product questions accurately and have good insight on all the different products they sell. No issues when I did need to return something.
I've been a loyal customer for several years now and simply put, they excel at what they do!
Been a loyal customer for several years. In the way back, I heard of them from seeing a windshield banner, and began to check out their site. Started buying things there and have been a big fan ever since.
Loyal customer
Wheels arrived real quick. Great quality and was as advertised on site. Very pleased with the wheels look and fit perfect on my 22 TRD sport Tacoma.
They have a lot to choose from for the Tacoma. Good products. I have a Tacoma catalog and alway looking for the next mod.
Terrible customer service. Ordered a 10L plastic jug. 3 weeks later, still waiting for it to ship. Customer service says we will put in a ticket. No resolution. Worst place to order from and work with. I'll avoid ordering from extreme terrain at all cost. Too many other quality vendors to choose from. Extreme terrain sucks! Still trying to get a refund!
Easy order, in stock, thought it would be good. I was totally wrong.
I am so sorry to hear about your experience I have reviewed your order and I see that you were refunded for your 10L plastic jug.
I have left you a voicemail and please feel free to reach out with any questions or if you would like to discuss your feedback.
Thank you.
Amy
EXT 1257
Very satisfied received help with My order to get Military discount from Stephanie S.
She was very helpful and it was greatly appreciated!
Fast service and shipping and very competitive pricing.
Easy and reasonable shipping cost! They match the factory running boards (very similar tread pattern) on my 2015 Jeep Wrangler Rubicon. I'm very happy with these! Thank you.
No problems! Great attention to details! Excellent products. Items arrived quickly and undamaged!
This company puts a lot of effort into a seemingly effortless delivery! Would definitely order thru this company again!
Really good reputation!
I always have a great experience with Extreme Terrain. Their prices are usually very competitive and they ship the same day. I find myself buying more often than I probably should :)
Delivered the exact goods ordered timely and promptly. No issues. I have shopped there before.
Brought these for my 24 tundra as an alternative to a full kit.
Received the package excited to install the catch can however it was missing some key components. Was sent two hoses which one was the wrong length. However they were also the wrong size as well. Contacted customer service and we worked out a remedy fairly quickly overall. It took some of my customer service skills in order to coach the representative on presenting all available options given the situation. Felt the representative was simply following scripted protocols instead of thinking outside the box on instead of how to keep me moving and not making me wait another 5+ days on returning and waiting to send out a replacement.
Past experiences ordering and price competitiveness.
I am very sorry to hear about the issue with your Corsa Performance Oil Catch Can I am glad we were able to make things right for you.
Please do not hesitate to reach out if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
Bought 3 items, all shipped together and quickly. Looking to make another purchase In future
Has everything I need
Customer service was great on getting the return process started
Wide selection
Company never sent me the free gift or the other stickers that were supposed to accompany the order
Disappointing!
In stock items
Hi Ed,
Very sorry about that and thank you for speaking with me today and feel free to reach out if you have any other questions.
I would be happy to speak with you and you can reach me directly at EXT 1257.
Thank you again for reaching out.
Have a great day.
Amy
There was a problem with the shipping of my order. The customer service representative was outstanding. She straightened out the problem in under eight minutes! Excellent experience
Excellent customer service! Great part selection for my Rubicon
I am pleased with your products that I have purchased. The quality appears to be very good. I will know after some time with the products if it holds up as needed.
Found your site on line, and from friends using your products.
Great product, fast shipping, the sun shield fit as described, looks great and protects the dash and my ducks
Great products and great prices
Once I put my vehicle information on the website, I was able to look at all the parts I knew would fit my vehicle.
I chose this company because of a former customers positive review of the products that were purchased.
The web site was easy to work with. I ordered a tent for my truck but I have not used it yet. The tent came fast and looks like it is in good shape.
Extreme Terrain came up when I was on line looking for the tent to fit in the bed of my truck.
Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am very sorry to hear about your Upper Replacement Grille.
I see that you have returned this item and have been refunded.
Please let me know if you have any questions or if you would like assistance locating another one that would work.
Amy
EXT 1257