• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,401
Neutral
175
Negative
447

Instant Feedback

40,841 reviews

120
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user johno1903
1 review
0 helpful votes
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June 26th, 2024
Verified purchase
• Updated review

Easy to install, as, fast shipping, good price and good selection

Good customer service
November 6th, 2022
Verified purchase
• Previous review

Helpful and friendly. Thanksyyyyyyuyyyyyuuuuuyyyuuu

Thumbnail of user markd3962
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Really good prices and things get here really quickly. More options than amazon.

Thumbnail of user brandons1485
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Seats are great, they need to do a better job of letting you know you need to fab or buy over priced seat adapters for the seats to fit on stock seat frames. $150 a piece for the adapters was not worth it to me, I made the adapters out of 1" flat bar.

Thumbnail of user jerryw814
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase
• Updated review

Easy ordering and good, quality products. I'm not going to enter 5 meaningful characters zzzzzzzzzz@@@@&.$:$ ;); $ ;): ) ;): $ :): ) :): $:$:$:$) :): ) :): $)/

Reason I chose this business:

Past ecoeriebce

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

We apologize for your experience with your shock and I see we sent a replacement out to you right away.
I tried to reach out to you over the phone to discuss your feedback and I am sorry we were not able to connect.
Please feel free to contact me if you have any questions or if you would like to discuss your order.
Thank you.

Amy
EXT 1257

Easy ordering and good, quality products
May 16th, 2024
Verified site experience
• Previous review
Great service e
February 26th, 2023
Verified site experience
• Previous review
Thumbnail of user stevena1455
1 review
0 helpful votes
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June 27th, 2024
Verified purchase
Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Glad to hear it Steven!
Thanks for all of your purchases for your many vehicles and for your feedback.
Please feel free to contact me with any questions.
You can reach me at EXT 1257.

Amy

Thumbnail of user cletush19
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Delivery was quicker than I thought it would be based on product pricing.

Thumbnail of user miken1467
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Seem to have very fair pricing and delivery was updated often with good results

Thumbnail of user jeffs1319
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

As the heading states, the fun didn't last. The Rampage Trailview top I ordered is a mess. The rear bracket pre drilled holes are not even close to being in the correct position. I called ET about the issue and they requested pics, which I promptly provided. My confirmation email said to give them up to three days to review. We are now FIVE days out with no response from ET. I had to get my hardtop back out of storage so I can drive my Jeep. ET did send me a $20 voucher, unfortunately I can't see me using it if this is the way customer service works. Sorry ET you've lost what could have been a long term customer after our first transaction.

Reason I chose this business:

Your generous military/veteran discount! Thank you SO much for honoring our service members! I will always choose a company that supports our heroes!

Thumbnail of user jamesc7689
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

I do most of my Jeep upgrade through Extreme Terrain simply because excellent customer service. I usually requested sales person Michael D for his due diligence in providing all information I need and feel really good about my purchase. He has helped in matching prices to give me the best deal, and communication was good sending e -mail thanking me for my order plus making sure I stay informed. My last purchase a AFE Momentum GT cold air intake oil filled filter. Tom was my sales person and he did an excellent job. I had questions on ordering between two different products, and helped me decide the correct product for my Jeep. This could have went wrong if made purchase myself. I thanked him, and he also sent thanks on txt for my purchase. Communication was excellent with both sales associates, and looking forward to my next order.

Thumbnail of user maye48
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Ordered a rack for my jeep and it was here within 2 days like the website said. My husband had no problem assembling it. Definitely would recommend if you're looking for extras for your jeep.

Reason I chose this business:

1) the price and 2) the shipping time

Thumbnail of user nikolash25
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I have ordered plenty of things from them and have never been disappointed. Plenty of options (usually has whatever I'm looking for from the cheapest to the best) and more times then not whatever I order gets here in a reasonable timeframe

Thumbnail of user steveny570
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

When I called, they give me the best customer service I could ask for,helped me with everything that I ordered.

Reason I chose this business:

Prices were very reasonable

Thumbnail of user dwanej5
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Really good experience. Good customer service and pleasant people to talk with on the phone.

Thumbnail of user robertk3989
2 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

Nothing against Extreme Terrain, other than they need to choose a better shipping company to use. I have always had bad experiences with deliveries being delayed with FedEx as long as I've had to use them. Tracking stated I would receive my order on Sunday and I didn't get it until Tuesday. But that's just the way it goes with FedEx.
Very happy with my purchase with my flagpole works. It's exactly what I wanted and needed thank you

Reason I chose this business:

Extreme terrain had the flagpole I was needing to put on the back of my jeep. I wanted a one piece durable flagpole to hold my flag and this is exactly what I wanted.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

We are glad you are happy with your purchase and appreciate you taking time to leave feedback regarding shipping.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user lisaj2381
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I was kept in the know of the status of my order and it arrives right in time.

Thumbnail of user billyg396
1 review
0 helpful votes
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May 29th, 2024
Verified purchase
• Updated review

It was quick and, convenient. I also liked the large selection but, probably will not order from the site again.

Reason I chose this business:

The products were very easy to understand in the website.

It was quick and, convenient
May 12th, 2024
Verified site experience
• Previous review
Reason I chose this business:

The products were very easy to understand in the website.

Thumbnail of user casperb36
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered the K&N Series77 high flow performance cold air intake at a cost of $399.00. However, I have a printout of the exact item, I had been looking at, at a price of 349.99. I went ahead and ordered it thinking I was getting the 449.99 price, but to my surprise I paid 399.00. Please explain the discrepancy in your pricing. And if I am entitled to a price reduction please credit my credit card. Please advise. Thank you

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you so much for reaching out. I have left you a voicemail reviewing how catalog price matching would work and how to locate your catalog ID to provide us.
Please feel free to reach out if you have any questions.

Amy
EXT 1257

Thumbnail of user cathyc1056
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Great prices with high quality items with great pricing.i will be purchasing again...

Reason I chose this business:

Lots of great products. With great prices and high quality items...

Thumbnail of user conwayl1
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Great around experience. Easy and fast ordering and everything was shipped and packaged great will definitely be buying more parts come here in future

Reason I chose this business:

Great deals

Thumbnail of user morganb471
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

After speaking with a singular dedicated employee, I decided to give Extreme Terrain another chance after the disaster that was my last order. This was a mistake on my part, since the exact behavior from my last order was repeated. The ordered item arrived (on-time), but without any of the included hardware necessary for installing the part, effectively rendering it useless. I do not have the words for this level-of supply chain mismanagement. A singular case can be written off as an anomaly, twice in a week's time is a trend. It is clear I am not valued as a customer.

Service
Value
Quality
Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so very sorry to hear about your expeirence. Thank you for reaching out. I have reviewed your order and I see that a supervisor has emailed you today. Please do not hesitate to reach out to me if you should have any further questions or if you need assistance.

Amy
EXT 1257

Thumbnail of user brokenscout
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Placed an order on 4/30/2024. On 5/8/2024 I contracted customer service to find out where my order was as there was no shipping information available. I was told that part of my order appears to be lost and the other half was delayed by a month due to being "out of stock." Even though the sight shows "in stock" and states delivery by a certain date. I finally decide to cancel my order for the missing items and the customer service rep instead initiates a return for the two (cheaper) items that I DID receive. I requested a cancelation for the items I didn't receive NOT a return request for the items I did. Pure incompetence by this company. THEN the customer service rep tells me they won't issue a refund until 10 or so days AFTER they receive the items back that I never received. I will never order from them again. Don't buy anything expensive from them. You'll regret it. Screenshot from today showing item in stock. How much do you want to bet their response will be, "called and left you a voicemail?" and "Please reach out to remedy this issue." I have reached out. Next stop will be the courthouse for a small claims suit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience and thank you for reaching out with your concerns about your order.
I see that you have spoken with us already, but please feel free to reach out if you should have any questions or if you would like
To discuss your feedback.

Amy
EXT 1257

Thumbnail of user emeryd22
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Bought the steer smarts brace and sector shaft support for my Jku. It has a 2.5 lift on 35's with Teralfex HD steering, and control arms.

We all know that jeeps have that "wandering" feeling in the steering, but after putting on the brace, that feeling is almost entirely removed. Honestly it made me excited to drive it on a trip down the west coast from Seattle to San Diego.

Highly recommend, it was built well.

Reason I chose this business:

Shipping, discounts, availability of product

Thumbnail of user adrianj195
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Love shopping with extreme terrain fast shipping great prices

Reason I chose this business:

Loyal customer only good experiences

Thumbnail of user gairyw1
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Great until I'm told to use 50 characters or more.!

Reason I chose this business:

Easy to find what I’m looking for

Thumbnail of user demetriusd19
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

One of my running boards was received damaged. The package was poor but based on how it was damaged. I don't think any type packaging would've prevented the damage..

Reason I chose this business:

Reviews and price

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

We apologize that your side steps arrived with damage.
I have reviewed your order and I see that we have already sent a replacement for you.
Please let me know if you have any questions.

Amy
EXT 1257

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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