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Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,841 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
I had a great experience so far. The tech sales Bri was knowledgeable about the items that I was looking for to fix my door leaking situation. I can give a full review once I'll received the product and install it.
Good value for money
Input vehicle information and site provides items available for your vehicle…makes finding items very easy. Items received are exactly as described and they provide prompt shipping of your order!
Ordering process and military confirmation process went smoothly!
However, 1 of the flares was damaged on arrival. I already sent pics and an e-mail to customer support
Price and military discount
The Extreme Terrain install video is good. Just watch it and follow the instructions.
They had the lowest cost option for removing the top.
Nothing but great things. Website is easy to use and very informative. Pretty much make it dummy proof. If I had any concerns. I'll call and the representative was very helpful.
Need to update shipping and tracking experience. Ordered and ship date said one thing, confirmation stated a different date, actual arrival matched order date.
Ordered rough country 20L gray tanks on 4/30 - showed would be delivered on 5/4. After order went through the confirmation email now shows delivery 5/27?!
Great experience, arrived quickly and as described. Easy to order.
Found them on google
Best service overall. Multiple orders and always satisfied.
Positive shopping experience
Rotors, brakes and pet zip line.
Good prices and easy to shop.
Delivered ahead of schedule and entire process was seamless
Still need to install but ordering from here is quick and easy
Pricing and product availability
Order came fast as Amazon! The box was huge but had more than enough paper cushion to prevent any damage!
They offered free shipping.
Jason B was an excellent sales representative. He answered all my questions very polite as always a pleasure doing business with extreme terrain.
Yes, I received my order but had to send it back immediately for a replacement because the Bull Bar ordered already had a dent in it. So I had to send 6 pictures of the Bar, Box and packing material to get approval for the return and replacement and then take it into town to a FedEx location, about 25 miles, so a little inconvenient. Quality control might have avoided this as I'm sure the dent happened before it was packed. I just hope the replacement doesn't have a dent as well. They did offer a discount but I don't want a product that's already damaged. Previous experiences with Extreme Terrain have been very positive.
I've had good experiences with previous orders.
We spoke to two different customer representatives. The first one
Told us there were no installation facilities near us. The second one told us there were installation places nearby.
Purchased from them before and was satisfied.
They had what I needed for my Jeep Gladiator.
Shopped here before and never disappointed.
I ordered my new wheels on a Sunday night and they were delivered Tuesday afternoon. Fastest shipping i have ever experienced. Great packaging and updates. Highly recommended to anyone.
Tip for consumers:
The wheels are amazing and better than i expected. Shipping was the fastest i have ever seen. I ordered on Sunday and all 5 wheels were at my door on Tuesday afternoon. Highly recommend.
Products used:
Rovos Wheels Kalahari Charcoal 6-Lug Wheel; 17x8.5; 0mm Offset (10-24 4Runner)
Item #: TR19701G10
Ordered a can antenna mount for my 2019 Toyota 4Runner. My local shop that installed my cab put the bracket on for me. Went to turn on my windshield wipers this morning and the mount sticks out to far so my windshield wipers hit the thing with a loud clunking sound! So pissed right now!
The package arrived quickly, and it looks great! With no spare tire there is no more gate wobble noise.
Thank you so much for sharing your feedback about your MotoFab Spare Tire Carrier Delete with us!
We are happy to hear that you are pleased with your purchase. Please let me know if you have any
Questions. I would be happy to speak with you.
Amy
EXT 1257
Easy website to navigate. Fast shipping. Product came well packaged and protected. Excellent quality and easy installation.
First time ordering from Extreme Terrain… easy to navigate website, good communication for the delivery, product showed up on time and damage free.
Convenience and reputation/ referral.
The ordering process was pleasant enough. Waiting to see if I'm getting what I asked for at the price that we agreed upon.
I really really love you people my whole truck is being built of your website
Best dam site on earth
You folks are good at charging credit cards, but apparently the job stops there. Instead of asking for a survey reply, I'd suggest sending an e-mail telling customers when they can expect you to fill the order.
I'm paying for a rental car, with an unknown return date, because you left me in the dark.
I am so sorry to hear about the delay with your Steinjager Bimini Top Plus. I have called and left you a voicemail discussing this matter.
I am very sorry for any frustration caused. Please let me know if you have any questions.
Amy
EXT 1257
I have gotten all my mods from extreme terrain and all work out with my vehicle
I heard many others get there mods from extreme terrain
Great Deals and well known products
I ordered a harness kit so i could lift off myself the roof from my 2023 Bronco. I believe threw my error, an accounting error accord. Two were purchased instead of one. I received both sent one back only to have a store credit and not put back on the card that was used. I believe my hostage money is being held to force me to purchase something I don't necessary need but just want to close the account.
I also purchased the mud guards for same Bronco and was disappointed to find package ripped open with the mounting clips missing. I am a where of your return policy, helpful but purchase the clips local. Not necessarily all on you, fat fingers,,bad eyes and aging out. Thank you.
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Thank you so much for speaking with me about your mud guards. We have emailed you an update.
Please do not hesitate to reach out if you have any questions.
Amy
EXT 1257
One part of a four part order arrive broken. I called and was informed that I had to send pics of the part, which I did and no return was necessary. I then got an email saying that a shipping label was available for the return. I responded saying that I thought it not necessary to return the part. Got another email saying they were reviewing my order and that I should send pics of the broken part. I responded that I already sent pics and shortly after received sn email asking if I received my replacement. I responded that I didn't yet receive it followed by another email saying that the part was in the mail. I decided not to respond any more and the part arrived a few days later. Seems that folks at this merchant don't communicate amongst each other.
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Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am very sorry to hear that your antenna is not fitting as expected. I see that you have spoken to us about this issue.
Please let me know if you have any questions or if you would like further assistance with your antenna.
Amy
EXT 1257