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Extreme Terrain has a rating of 4.4 stars from 9,513 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,851 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
Great experience with extreme terrain will do business again
Satisfied with variety of car parts and their fast shipping.
They have the beat deals for what I'm looking for.
Product was easy to find online at Extreme Terrain. It was also easy to upgrade shipping so I could have the part delivered overnight. The only challenge was that while placing the order I specified that the item be shipped to an alternate address, not my billing address, but when I saved it and went to checkout it kept placing the delivery address as my billing address. I was not able to get it corrected, so I ended up calling customer service and placing the order over the phone. This process was easy, and the overnight shipping worked great, with delivery mid morning the next day.
Easy search, quick delivery, easy installation, perfect fit for my truck.
Variety of products
I really like the suggested equipment that is always offered. I went on the page for a specific item and ended up with an impulse sell because of the suggestions.
The ability to specifically have my model and year for all accessories.
I ordered custom winch cover, full set of custom seat covers, custom floor mats all embossed with JEEP logo. They were all delivered lightening fast & the quality is awesome. I want to let all the electronically challenged folks know that you can call EXTREME TERRAIN & you will speak with a human representative & place your order thru them. Shout out to Ray S. For doing a stellar job helping me with my order and your follow thru after wards. Good doing business with you.
We ordered a Smittybilt top and windshield header. The confirmation the next day said the header was on backorder for 12+ weeks. So we conducted a chat to cancel the order, but the next day the top showed up! We cannot use it and with the header unavailable, the top never should have been shipped. We talked to someone, ordered an alternative top and header, and sent the requested pictures of the box to return it with no shipping charge. No one has gotten back to us with instructions on how to return. Please, can someone contact us?
The parts I ordered arrived a day early. Parts were a perfect fit and finish. I highly recommend ordering from this web site
Price and availability
Called to ask a simple product to ensure I would be ordering the correct part. The agent would not let me ask my question unless I gave my name, phone and address- not happening! Really missed me off. I really wanted to buy so I called back and the next l agent was great.
Best price and delivery
Ordered part arrived on time. Although, after installation, the part was defective, most likely in the manufacturing process. Customer service was outstanding and offered a replacement or complete refund. Very easy process.
Part availability/price
Placed an order 24 hours ago and have already received 6 emails not pertaining to my order. Enough already. Too much.
Thank you so much for your feedback and for your first purchase with us!
I have left you a voicemail and I would like to invite you to contact me back if you have any questions or if you would like to
Discuss your feedback.
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Please come back and leave a review on your 4-in-1 ON/OFF Charger Socket Panel with Dual USB Socket. We would be happy to
Hear what you think.
Thanks again!
Amy
EXT 1257
Paid for the top two weeks ago, haven't heard or seen it yet. I was told it was in stock and would be shipped right away?
Thank you so much for your feedback regarding your hard top.
We apologize for any delay your experienced with your order.
I see that has shipped out to you.
Please let me know if you have any questions or if you would like to discuss your
Experience. I would be happy to speak with you about it.
Amy
EXT 1257
I ordered a aftermarket cold air intake for my Tacoma and it came in two days. I installed it that day and now I'm hooked. It make my car sound amazing and also my gas milage is better.
I chose Extreme Terrain because it’s an amazing sight and is known for being consistently reliable. Thank you!
My representative was knowledgeable and helpful. I was able to understand and complete my purchase
These look great! I am very pleased with the whole process of my purchase. High quality material and super fast shipping. I highly recommend these doors.
I looked at several different options from different places and I liked the looks of these doors better than any others I saw.
Fast delivery...excellent customer service...knowledge staff
Customer service
Very fast delivery and great communications on phone
Parts fit just as described, sturdy and a great upgrade to any build.
They had the products I needed for reasonable prices.
Ordered (3) items on March 17th 2024. Needed these three items within 5 to 7 days for a project. Extreme(ly) Poor Terrain shipped the (3) items separately. Let me clarify that, they had three different manufactures drop ship, meaning that they don't actually stock the items they represent on their website. I've received two of the three items. Here we are (15) days later and final item has finally shipped from California to Georgia. Which means I'll be lucky to receive it in (21) days from the original order date. I could have driven to 4 Wheel Parts (about an hour and a half away) and had them the same day!
I am so sorry to hear about your experience with your recent order. I see that you have spoken with our customer service.
I have reviewed your order and I see that all your items have shipped to you. Please feel free to reach out to me with any questions.
Amy
EXT 1257
It's a really nice addition and only takes a minute to install.
I received and installed my weather tech bug and stone guard on my 2021 Toco. Fits perfectly. It actually sits about a half inch above the hood so I didn't use the bumper guards. I also didn't need to adjust the hood stoppers because it didn't hit the headlight cover. I would recommend this product.
Shipping was quick, navigating website was easy and product came nicely packaged.
Shopping is easy. Only complaint I have is using FedEx as your shipper. I have never received an order when it was supposed to arrive. If I am going to pay for 2 day shipping. I expect it at my door in 2 days. It's not on you guys. Anything that is shipped to me from whoever, is never on time or "delayed." It's a pattern of behaivior with them and I would suggest changing to UPS...And no. I don't work for them. 😂
Selection, price and availability
Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Thank you so much for reaching out with feedback regarding your experience with your Smittybilt top.
I see that you were assisted with your return, however I did try to reach out to you to apologize.
I have left you a voicemail and I hope you feel free to contact me back if you have any questions or if you would like assistance.
Amy
EXT 1257