- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Extreme Terrain has a rating of 4.4 stars from 9,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,860 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
My package arrived damaged by the carrier which in turn damaged my product. Called customer service & told them what the issue was. They had me send pictures and they had my replacement mailed before I got the damaged one returned.
I’ve ordered parts for my 2011 Jeep from Extreme for years. Always happy!
It clearly states what's in the box as (2) shock (2) bushings and I recieved one shock will be returned and take my business elsewhere
Love these side step bars for my jeep! Adds the perfect touch for my car.
Great product and always very pleased with each purchase. Also, great customer service!
Trusted company and great service so am a lifetime customer. I am always pleased with my purchases.
Website is very easy to navigate. Products are great quality. Prices are fair.
Friend recommended.
Ordering from Extreme Terrain is a nightmare. I've placed 14 orders since March 24th. I know what you're thinking, "wow he is always ordering." You'd be correct, but for the wrong reasons. As of today, April 21st, 9 of the 14 orders have been canceled by the company, and I am expecting 2 more to be canceled in the next day or so. My orders have been canceled so many times that a part I wanted is now out of stock.
Each time I see an order go "under review," I reach out via chat and the rep tells me to call in. I call in and they say there isn't anything they can do about it now, but someone should contact me if they need more information. My next contact is always an email that says "Your order has been canceled." I call and ask why, and they say it doesn't say specifically.
The first 1 or 2 cancellations, I was like okay no big deal, probably just a hiccup. It became ridiculous around 5 and now I am up to 9 order canceled. I don't know what the deal is, but it seems like neither do they. Good times... Well maybe when the part is back in stock I can place another order so I can keep adding up the cancellations.
I hate to say it, because the reps seem nice and like they can't do anything about it, but if you can order your parts somewhere else, you probably should. Maybe they'll actually get to you.
Thank you for your feedback and for your recent purchase of your headlights and lift kit.
I see that our team has assisted you with your experience you have reviewed here. I apologize for any frustration you experienced. Please feel free to
Reach out to me if you have any additional questions. I would be happy to discuss your experience.
Amy
EXT 1257
Little hard to get in touch but was helpful when i got in touch
I ordered a light bar that came damaged. During the return process I was told to ship it out the same day and a new on would be shipped once FedEx received it. I shipped it and called and ask when the new one would be sent out to Monday morning as FedEx had already did its pick up. On Monday there was no shipment from FedEx scheduled. I contacted them and was assured I would have it by Wednesday. It didn't ship out until Tuesday, and I didn't get it until Friday. It was too late to cancel and they want to charge me for a return. I won't be doing business with extreme terrain ever again.
They had what I want and promised quick delivery, couldn’t have been more wrong.
I am very sorry to hear about your experience with your lightbar. I have reviewed your order and I see that you have spoken with our customer service team about this matter.
Please let me know if you have any additional questions or if you would like to discuss your experience.
Amy
EXT 1257
I've had multiple issues with the orders on both the extreme terrain and American trucks side that I've received recently. Missing parts, inaccurate open box descriptions, a lost shipment and an altered box with the wrong item. And all this within a week. Customer service has been great helping with these issues but whoever is working in the warehouse that is inspecting and preparing shipments needs to be investigated and retrained and better quality control would help. This is unacceptable for this to happen too many times within the past week from just one customer. Below is a photo of the altered box with 2 different item labels. This was supposed to be a hood deflector for a colorado and instead I got tail light covers for a titan. I had someone drive across town to professionally install the deflector today when I seen on UPS that it was delivered and when I got home I recieved a small box with Nissan tail light covers.
Thank you for bringing your concerns to our attention. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
I have ordered LED lights and fog lights for my Jeep and 4Runner. The team has been easier to work with in making sure I am happy. The 4Runner fog lights did not fit due to the original fog light being after market and the team made that part easy as well.
Good products and ease of doing business.
They were very willing to help me get the right parts I needed
They had what I wanted, it was priced competitively and shipped promptly.
Excellent product selection at a good price.
I got my stuff in a timely manner. They were quick with it. I'm satisfied.
They had my stuff. Oh god 50 characters? How many is 50? Guess I should just keep going until the
Everything went on perfect. No issues at all! They look awesome!
Positive reviews!
Nice quality accessories at a fair price, quick shipping and delivery!
Selection and price
Good Website. Great product. Recommend Extreme Terrain to everyone.
Received my order very quick. Had no issues ordering. Fast service.
Recommended by a friend.
Installation was a breeze and look great! Highly recommend them.
Get your stuff from Extreme Terrain, the name says it all!
Excellent products for your truck.
Received my item 3 days later than expected...This is not what the delivery commit was
Google search for my jeep headlamp replacement turned this website up
Hi Rajat!
Really sorry for any delay in shipping you experienced with your headlight.
I have issued you a store credit voucher to apologize for that.
You have a voicemail from me as well. Just let me know if you have any questions.
I would be happy to speak with you.
Have a great day!
Amy
EXT 1257
Only 50 more characters to make your standard review into a fe
I love you.
These are perfectly fit for the Jeep and they look good doing it!
I ordered running boards for my tundra, and two weeks later they have yet to even ship
Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Hi Shawn!
Thank you for reaching out about your shocks. I tried to call you to discuss your experience and I am really sorry I missed you.
I see that we sent out a replacement for the incomplete kit you received right away for you. Please feel free to contact me back with any questions you may have.
I hope to hear from you soon.
Amy
EXT 1257