• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,376
Neutral
177
Negative
442

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40,718 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,451)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user gregm1634
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I found it very simple to pull up the options I was looking for and find the specific info to be able make a decision on the product. The product showed up on the day it was supposed to and was exactly what I needed.

Reason I chose this business:

I've been ordering from Extreme Terrain for a long time and find it simple and prices as good or better than any other places.

Thumbnail of user jasonm3734
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

App has some lag and I always like a good home page to go to for refreshing and to just close out. I love all the pictures and there are a tone of reviews which is great to help make up your mind because there are a ton of options.

Reason I chose this business:

Where does he get all those wonderful toys!?- the Joker
Extreme terrain seems like a great place to start.

Thumbnail of user matthewl1690
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I have a PO Box and USPS would not accept delivery from Fed Express. Luckily it's a small town and the Postal Service lady called me and I was able to catch the Fed Express Driver at a different location. Please use USPS when requested.

Thumbnail of user joeb1968
2 reviews
0 helpful votes
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September 2nd, 2024
Verified purchase

Put my order in parts came fast and the boxes were in good condition havent done the job yet but will post once im done.got all new breaks and new hood and headers cant wait to get it all installed

Reason I chose this business:

Seen an add on line

Thumbnail of user francov5
2 reviews
1 helpful vote
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September 10th, 2024
Verified purchase

Easy install and great for my sagging Tacoma in addition to Sumo Springs. My only gripe is that Eibach didn't include nylon lock nuts thus I had to hold installation 1 extra day to go fetch some.

Thumbnail of user ronaldl1435
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Ordered brake line prebent for my brother and delivery was to be by the 10th. Have not recieved.
I ordered and paid for it no issue.
Still waiting on parts to install.
Merchant # **************
Trans #*******ME*******
Turn5inc.

Thumbnail of user michaelc10416
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

It was time to change out the door gaskets on my 78 Cj 7 doors I have on my 95 yj. This set is made very well and beats the product zi ordered years ago in quality. Great set to replace the old, worn out gaskets

Thumbnail of user joshe231
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

There was a scratch on the corner of the passenger side light assembly and the bulbs were very dim and needed to be replaced to make them bright enough to function through the shaded covers.

Reason I chose this business:

Seems like good pricing and good selection.

Thumbnail of user maxl292
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I have tried to place the same order for wheels and tires 3x now. Each time the order gets stopped b their verification. I get a call asking about my address and all that stuff, it matches up just fine the payment information is good, but the order just won't place or be "verified" the woman dealing with my order on the phone was also rude and impatient after I informed her that this was the 3rd time this was happening. Customer service was poor, and she couldn't even tell me why the order wasn't placing and just canceled the order again instead of putting me through to higher management. Very disappointed with the experience with customer service.

Thumbnail of user davids6166
2 reviews
0 helpful votes
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July 27th, 2024
Verified purchase

Have purchased many items at Extreme Terrain with excellent results. Great customer service and fast shipping. Been purchasing for 7+ years and not 1 complaint. Quality products with excellent technical support. Only had 1 issue with a shipment and it was immediately remedied. Still purchasing everything I need.

Thumbnail of user jasonh2825
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I love the ease of use of their website and how prompt they were with their delivery as well as the wonderful video guidance installation. Everything about this company is A1.

Thumbnail of user justinj710
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Parts were all reasonably priced, and everything arrived within a couple days. My only gripe is with Fed Ex, my Jeep grille came with a broken part (JB Weld to the rescue). Totally not Extreme T's fault but Luckily it was only a small plastic tab that connects the Grille into the Radiator/core support. The box my Grille came in had a hole in it and looked like it had been thrown around/kicked. Extreme Terrain - 5 stars!
Fex Ex - 0 stars!

Thumbnail of user yherr2023
1 review
0 helpful votes
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September 15th, 2024

I will not order from this company again and will recommend anyone I know to do the same! No company will charge customers for a return and shipping fees. Good companies offer free return labels.

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisea1018
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

My son in law enjoys his Jeep Wiley very much & always has a list of excesseries he wants, so thanks to Extreme Terrain I can always give him a gift that he truly likes & can use! Thank you Extreme Terrain for making it so easy!

Thumbnail of user susanm6401
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

I purchased a gift card for a birthday on a short turn time it it arrived sooner than I expected so thank you in making my friends birthday complete with such a quick turn around! She is so happy!

Reason I chose this business:

Birthday Girls Choice!

Thumbnail of user williams4405
2 reviews
0 helpful votes
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July 25th, 2024
Verified purchase

Ordering was easy and ET has anything and everything we want for our Jeep. As soon as we ordered, we started receiving emails with subject lines like "About your last order..." yet those emails were just unsolicited advertising and nothing about our order. That's irritating. I'm already a paying customer and ET feels the need to feign an order status update to prompt me to open an email full of advertising. We get plenty of unwanted junk already. Huge turnoff.

Thumbnail of user gregd983
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I received it quicker than expected but I will say that the driver side rear seat cover fits like crap, it's almost 3 " short to fit properly on the lean back the cushion was fine. All the others fit well.

Reason I chose this business:

I’ve used them before

Thumbnail of user cliffw103
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I ordered a bed cover and the day it was ordered it showed I would receive it within a week which was perfect because we needed it ASAP. Now, when I checked the order status (because I'm getting emails asking if I got my product and to rate the product) it shows I won't receive it until the end of October. I needed the product when I ordered it and was told I would get it. I was never informed in any way, email or phone call, that the bedcover would be delayed or backordered.

Reason I chose this business:

Only website that offered a bedcover that would fit my vehicle for a fair price.

Thumbnail of user brandonw1164
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Overall shopping experience was good. However the shipment which was on the deliver and some on Extreme was a mess. My packages was first delivered to the wrong address and found that out by driving down and seeing my neighbor going through my packages and second not even getting a product shipped out and found out that got lost through the process. Over all a stressfull situation but I received everything just not in the manner I would have hopped.

Reason I chose this business:

I’ve done business with Extreme Terrain for several years but this really put a distance on me doing further business.

Thumbnail of user stevec2986
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Spoke with Mike and he was extremely helpful with finding the head lights I wanted for my jeep wrangler. I called back and added the dual exhaust muffler set up. He was also very helpful in getting that order set up.

Thumbnail of user darlenem383
2 reviews
0 helpful votes
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September 22nd, 2024
Verified purchase

Great headlights and grateful for speedy delivery since I had an appointment scheduled for install. I was thrilled to receive them in time for my appointment.

Thumbnail of user jonathans2306
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Great selection and great to have all reviews and questions to help make purchase decision. Also appreciate all the install videos, even if they all go pretty smoothly… 😂

Reason I chose this business:

Solid prior purchase history and fast to ship to get back on the road.

Thumbnail of user dustinf158
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

We have two 2020 Jeep Wrangler JL 4 doors and enjoy them very much. Extreme Terrain has been a great resource and we have purchased some parts from Extreme Terrain. Customer service is very helpful.
We always go to Extreme Terrain first to purchase items that are available but often purchase from other places for less. Apples to apples off the shelf parts.
We will continue to use Extreme Terrain as an option to purchase parts for our Jeeps.

Thumbnail of user thomaso676
2 reviews
0 helpful votes
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August 4th, 2024
Verified purchase
• Updated review

From initial consideration, to speaking with customer service regarding which system to choose, to the installation videos, all was top notch. The speaker bundle was beautfully pre-wired and was an absolute pleasure to install. I highly recommend Extreme Terrain.

Reason I chose this business:

I watched a youtube video while doing research of an install. The explanation of the strengths and weaknesses of the existing system was conscise and impelling.

I have ordered several items from ET
September 18th, 2023
Verified site experience
• Previous review

I have ordered several items from ET. They have provided good quality parts and fast delivery.

Reason I chose this business:

I trust them.

Thumbnail of user masonf81
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Delivered a day early but the exhaust was busted through the box and some parts of the box were broken open. Also some paint on the exhaust is already chipping off.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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