• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,376
Neutral
177
Negative
442

Instant Feedback

40,718 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,451)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user roberth7537
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Order came packed well in a timely manner. Products seem to be very good quality. Very Pleased. Only complaint is that one wheel was missing center cap, but I got on the phone and they shipped immediately. Haven't received it yet, but optimistic that it will be here soon.

Thumbnail of user crystalb1098
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Order and receive the back seat cover. Super easy to put in jeep and really nice quality, loved the Jeep logo. Now I am ready to bring my two dogs jeeping!

Reason I chose this business:

I heard that Extreme Terrain had all of the items you want for a jeep. Look up item I wanted, order process was easy, shipping on time.

Thumbnail of user davidb12549
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Was told in description that product only was missing a top rail. Unit was missing all hardware and a whole another box of all four corners. Complete waste of money

Reason I chose this business:

Had good experience in the past

Thumbnail of user jerryg1094
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Ordered they came won't have time for a few weeks to install. Same thing here that's why I never take the time to fill these things out they are a waste of time but I am a business owner w er so I like to give feedback for hood service until it wastes my time

Reason I chose this business:

They had what I wanted n stock ready to ship when I wanted it so so so so so so so sos so so 50 character Mmmm stink so I’ll just keep typing till it lets me send something wa s happy with service till I had to waste my time typing Eve rhear the saying less is more

Thumbnail of user ronaldl1440
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Perfect,just what I was looking for, this item is priced just right,got this to replace the one I have on currently, that is very worn,received this in a couple days, very happy with my order

Reason I chose this business:

The price is what got me to order this,very happy,will purchase more from here,thankyou

Thumbnail of user tracys1718
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Package received within a couple of days and packed very well in form fit foam. The lights were super easy plug and play. Just needed to run a couple of wires and hook up to blinker with all connectors provided. I would definitely recommend if you are looking for an upgrade to the led from original old style bulbs. A little bit on the high side as far as price but definitely a big improvement. We will see how they hold up.

Reason I chose this business:

I have ordered from ET before and had a great experience

Thumbnail of user chuckw351
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Mr benjamin p. Made my purchasing experience very pleasant i will definitely will buying all my truck needs from E.T., they have the best prices on parts.

Thumbnail of user codyl245
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

So I got double of pairs of Shocks instead of my track bar now I'm trying to find a drop off location that will except a 100 pound package cause if I wanted to fed ex to pick it up I would have to pay 25 dollars for a mistake they made I should of just sold the Shocks and bought the tie bar but this is what I get for doing the right thing sucks cause I really like this company but I waited 4 months for this ro come back in stock and now I'm running around my whole city trying to give back your 600$ of extra product you sent me just so I can get my track bar

Reason I chose this business:

Friend recommended

Thumbnail of user alfonsov38
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Excellent customer service last order with a product defect and excellent service again. I shall return. Easy and quick. Great tracking and shipping updates. Thanks again.

Reason I chose this business:

Brakes, grab handles, and center console cover.

Thumbnail of user jainsl
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

EXHAUST SOUND:
I had been searching for an exhaust system for a while, and finding the best-sounding option for my Tacoma turned out to be more challenging than I expected. The sound quality in YouTube videos often doesn't accurately represent how the exhaust will actually sound in person. However, I ultimately chose the MBPR Dual Exhaust because it sounded deeper and not overly loud in the video. As I mentioned, relying solely on videos can be misleading, but thankfully, this exhaust delivers a deep, throaty sound with a nice rumble in real life.

INSTALLATION:
The installation process was straightforward. I took my Tacoma to a shop for the installation and cutting, as I have a short bed model that required some adjustments to the pipe. The entire process took about 4.5 hours to complete.

Reason I chose this business:

I chose Extreme Terrain because they provide the best content related to the products I want to purchase. Without their informative content, I probably wouldn't have bought the exhaust system. They have an extensive library of videos on Tacomas, and I appreciate watching genuine reviews and discussions about the products. This helps me understand what I'm buying before I buy it.

Thumbnail of user timk1006
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Ordered the cell phone mount, it arrived on time with no issues, install was easy….took about 10 minutes…….works great and in an ideal position…….:I would definitely recommend this product

Reason I chose this business:

Reasonable prices and have pretty much every needed to upgrade your Bronco

Thumbnail of user fredr531
1 review
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

Experience was fantastic. Tent arrived quickly along with other items purchased. Would recommend this business to anyone! My sons are also buying from Extreme Terrain for their jeeps.

Reason I chose this business:

Saw an ad. Ordered a catalog and wet from there. Everything was very easy.

Very easy except need to be able to list multiple vehicles
September 30th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previous purchase

Thumbnail of user bow68
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Everything I expected product was delivered on time and in perfect condition. Received updates though out the process. Will definitely be purchasing from them again.

Reason I chose this business:

Told about it by a friend

Thumbnail of user danielk2204
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

It arrived quickly. The install was fairly easy, just the back bolt holding the dampener on gave me hell. Other than that it was a quick process. I can notice a slight difference in steering in town, haven't had a chance to hit the highway or off road yet but so far so good.

Thumbnail of user nicholass1349
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

After ordering my parts, the coupon code didn't work. I messaged them and a costumer service rep called me right back and gave me the discount.
In the end, I'm very satisfied with them

Thumbnail of user chloeb331
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I ordered a replacement grill for my car and was shipped the wrong item. The second order I placed to get the correct item was also wrong. Will never shop here again.

Thumbnail of user alfredw144
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

My package was shipped via U.P.S. I paid extra to have it overnighted. It took an extra day for delivery. Due to the fact that u p s set, the plane was delayed.

Reason I chose this business:

You carry all the parts that I need for my jeep gladiator. And your cost are reasonable

Thumbnail of user federicog72
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Bought all four shocks on friday and they arrived on saturday! Shopping experience has been smooth as all previous purchases and hopefully future ones too!

Reason I chose this business:

Stock, fitment confirmation and reviews+pictures of products.

Thumbnail of user cjayh4
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase
• Updated review

When I ordered the lights said I would receive the order in two days that would have been Sat 21,2024 but I will not get them until Monday 23,2024. Not good!

No fit
September 7th, 2024
Verified purchase
• Previous review

Not a very good one, took all apart to find that the parts I bought would not fit. And I have 2.5 lift also.

Thumbnail of user dominiquet65
1 review
1 helpful vote
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July 25th, 2024
Verified purchase

The Red Rock exaust for my 2017 Toyota Tacoma was hands down the worst purchase ever. The material is quality, but this kit absolutely destroyed my bottom end. My pedal commander can't even help the instant dead pedal and lag from a dead stop. It's 5 times worse that stock now.

Thumbnail of user derekm681
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

App is easy to use, love the Jeep owners pictures in my color. You wouldn't believe how much more enjoyable it is to imagine the products on my Jeep. 1st time order just now, love the pre fit option showing if it fits my vehicle, helps so much.

Reason I chose this business:

Love the ease of use of the app, the pictures of other customers with the items I’m looking at installed and most times with the same color! Outstanding! Loving this app so far.

Thumbnail of user brookm51
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Placed an order for new bumpers and fenders front and rear for both. The front bumper arrived damaged in the middle lower portion. 2 of the 4 fenders had damages on the edges despite the manufacturers protection methods. Hoping plasti-dip spray on those edges prevents rust over time.

Reason I chose this business:

The items I wanted were on sale.

Thumbnail of user jamesh8223
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Easy to use site. I was able to find what i was looking for and purchased it. Ready for pick up that day and was a speedy delivered. The entire purchase was smooth

Reason I chose this business:

Found what i was looking for with free shipping

Thumbnail of user davidv2501
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I bought it open box. I called before and was told it was missing nuts and bolts. The bushings are missing not sure they fell out or what. I can send pics if you want.

Thumbnail of user walterm901
1 review
0 helpful votes
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October 5th, 2024
Verified purchase
• Updated review

I purchased a pair of door seals for my JK and really didn't like the fit. I contacted their support and KARA was extremely helpful. I returned them and will be purchasing a different pair.

I needed a good seal.
September 25th, 2024
Verified purchase
• Previous review

First I saw you can buy the doors seals in a pair. Read the reviews and others comments. We shall see when they arrive.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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