Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
Thanks for an easy process my muffler arrived a day early! I was able to easily install it according to the easy directions. The muffler went on perfectly and sounds better than my flowmaster on my 2006 H2 Hummer, which also sounded great!
Competitive pricing
I received fender lights that were obviously a returned item. Customer service was great. They immediately sent me a return Fed Ex label. Extreme Terrain's policy is they will resend the order as soon as a tracking number is sent to them by Fed Ex. I received an email the very next day that my reorder was sent. Received the correct fender lights in 2 days. Couldn't be happier with Extreme Terrain's customer service.
Extreme Terrain has quality products that I know will fit and perform on my Jeep Gladiator.
It is always a bad experience to find out that the product you b uy at a reseller is more expensive than the manufacturer advertised product. That happened to me and if I return to exterme terrain will be after triple checking pricing.
My order showed up at my doorstep with boxes scabbed together with tape and barely holding together and ripped apart, my main item also showed up damaged. Will not be ordering from here again. 1/4 star review
I am very sorry to hear about your experience.
Thank you for speaking to me about it today and
If you have any questions, please let me know.
Amy
EXT 1257
I recently purchased the Rock-Slide Engineering Basic EZ Rack Kit from Extreme Terrain, and while I'm very happy with the product, the purchasing experience was strange. For whatever reason, the XT website added two kits to my cart when I only asked for one kit. Not realizing this, I placed my order and subsequently received two kits. This required me to send one kit back, which cost me $10 in shipping. In the future I will be more careful when purchasing items from XT.
I chose Extreme Terrain because their YouTube videos have been very informative, and I wanted to show my appreciation for this by purchasing from them.
Thank you for this feedback!
I sent you an email.
Please be on the lookout for that.
Amy
EXT 1257
After the first mishap with the item I ordered I was doubtful about your company. I decided to give you guys a try again because you seem to have all the parts for JK's. This time I received a new item as ordered.
You guys offer a lot of parts
My experience with extreme train was fantastic. They helped me find the lyft kit that would work best for me both function and affordability. What surprised me the most was the speedient delivery delivery for the full list kit with free shipping was only was only 2 and a 1/2 days to Arrive.
I did not receive my order. I am quite disappointed y this!
Thank you for reaching out in regards to your recent order for your Weathertech DigitalFit Cargo Liner.
I have reviewed your order and I see this item has been delivered.
Please let me know if you have any questions.
Amy
EXT 1257
Bought a set of 5 tires/wheels from this company with TPMS sensors installed already. Got wheels, everything was great. Took Jeep to 3 different tire shops to have TPMS sensors activated. Nobody could get them to work. All 5 TPMS sensors were dead. I called customer service for help. NO refund offered! They wanted me (a female) to take the TPMS sensors out & ship back to them before they would send another set.
SO...you want ME to pay someone to remove your faulty product. Then pay someone AGAIN to re-install your possible new faulty product? ALL of this was supposed to be included in the HUGE price I paid for this 5 set of wheels. But Extreme Terrain will not stand behind their products. DO NOT BUY FROM THEM!
Tip for consumers:
I am owner of a huge Jeep group in Florida. Not only will I take Extreme Terrain off of my preferred providers list, I will steer everyone AWAY from this company!
Products used:
Tires & wheels are on my Jeep, but I have no working TPMS sensors now
I am very sorry to hear about your experience.
I have reviewed your order and I see that you have spoken with our customer service.
I tried to reach out to you as well.
If you have any questions- Please let me know.
Amy
EXT 1257
Shipping was tracked and timely. The product is always top noticed
Shipped quick, will definitely order more products from Extreme Terrain.
Worked perfectly fixed my problem and it was easy to do
Gentleman I spoke to was knowledgeable and friendly.
I have not totally inspected my purchase yet. 1/3 of a long box was ripped open. We will see
Had what i needed
Better packaging needed to make entire package contents are received
Thank you so much for reaching out with feedback in regards to your Rugged Ridge Ultimate Grab Bar Handles.
I am so sorry to hear that the box arrived damaged.
If you should find that you have any questions, please let me know.
Amy
EXT 1257
Great service and fast delivery! Specie in products for Jeep!
Specialized in Jeep products!
I first googled getting a quarter panel window replacement for my Jeep. Extreme Terrain came up. I decided to give them a try. I ordered the part. It came one week later however it wasn't a window it was a door. I truly believed I had ordered the wrong part. I called and the customer service rep he helped me order the correct part. It came one week later however it was the wrong part. I called again, explained what had happened and explained that I was leaving for vacation in 2 days and needed to have the window prior to leaving. I had to pay extra for the expedited shipping because they would not pay for it. Guess what, it just got here and it's the wrong part AGAIN. Not a happy camper. I would NOT suggest this company to anyone. Save yourself some aggravation buy elsewhere.
I've been looking at the BedRug Bedtred for sometime now. I contacted customer support for some assistance and they came through as usual. I've used ExtremeTerrain for a lot of my purchases. I would recommend them to all my Jeep friends.
Great selection and customer service.
I was looking to purchase a bumper and called to find out what exactly was in the box. The rep that I spoke to told me that the parts I was looking for was not included and he stated that the company did not sell them separately so I did some research and found the parts on their website and called back. The next rep I spoke to was more helpful at first but again didn't quite know what was in the box until I pressed and said until I know exactly what's in the box I'm not going to purchase the item. I was fine purchasing the parts separately but before I did I just needed to make sure they were in the box or not, and finally I was told with 1,000% assurity that all parts I was asking about were in the box. We shall see when the item arrives! Long story short, Extreme Terrain almost lost my business due to a clueless phone rep.
I am really sorry to hear about your experience.
If you would like to discuss this, I would
Be happy to speak to you about it.
Please feel free to reach out.
Amy
EXT 1257
Ordering was great and delivery quick. The biggest disappointment was the installation and instructions. They were really vague and downright incorrect. They referenced a green wire when the wire was actually yellow.As mentioned in other reviews, the included wire connectors suck. I had some Positaps sitting aroung and they worked great. Good value, but not real high quality.
I've bought there before and always had very good customer service and quick delivery.
I ordered this product for a road trip. I paid extra for the fast shipping and it still didn't arrive on time. It arrived after I left for my trip. I was pleased with the person who helped me via chat as they reimbursed me for the extra shipping fees I paid. I was bummed not to have received the product for the trip.
Prreferred the product that I was looking for.
I am so sorry to hear that.
I am glad we were able to help you out with the shipping.
If you have any questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257
Shopping was great i accidentally added the warranty and customer did not want the extended warranty I called and tried to cancel but low and behold they were unable to cancel the extended warranty on all but the lift kit. So needless to say the customer has now been forced to buy the warranty they didn't want as you all couldn't cancel that portion of the invoice. Other than that experience was good!
Customer asked to go with you guys
Super fast shipping, and lift kit looks and feels great on my Jeep now. I know this is a small thing, but I didn't receive a OME ball cap in the order and I saw it was in the description on what's included.
Had the fasted shipping and it’s a knows site.
These bed lights are amazing! They are super easy to install, from removing the cover in the bed, to the light connection, you cannot make this any easier. And for about $30, this is a steal.
However, I ran into an issue with the switch for the bed light: I didn't have one. With the lights installed, I could not turn them on, since I did not have the bed light switch installed in my truck (lower right of the dash, under the vent by the door). So, I had to order the switch (I ordered from Amazon), and after a quick removal of the lower panel, I installed the switch and the lights work like a charm. Double check your panel switches before ordering, just so you know what to expect as far as the install. This is DEFINTELY worth your time and your $$$!
Great customer service, fast shipping.
I have not yet used the product, but it is for my 11 yo husky. She is uncomfortable sitting in the back seat due to the width of the seat in my new Tundra. I could raise the seats in the back in my F150 and she could lay on the floor, but the Tundra has storage under the seat. I think it is going to work out well.
First purchase from Extreme Terrain and it worked out well.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
If you have product or pricing questions, our
Customer service is happy to help.
Please let us know.
Amy
EXT 1257