• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,397
Neutral
175
Negative
447

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40,841 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1796) shopping experience (513) quality product (293) return process (34) fog lights (61)
Thumbnail of user johnw7124
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Website was easy to use...enough information to make a good buying decision...standing behind their product was excellent. Purchased a Gladiator water proof tarp. Excellent product, but a little pricey...very well made though.

Reason I chose this business:

Availability of product specific to my Jeep Gladiator...

Thumbnail of user stephaniep1446
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Tight fit in the instructions is accurate. I put the lower seat cover on before the upper, because the Velcro on the upper fused with the seat on its way to the other side making it impossible for me to pull it through. With the neoprene covering the seat, it pulled through much more easily. But still an extremely tight fit. And the pieces weren't labeled, so by the end of it all I realized that I had put the passenger bottom seat cover on the driver's seat. But after the time, and sweat investments, I chose not to switch them.

Thumbnail of user earlem29
2 reviews
0 helpful votes
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April 10th, 2024
Verified purchase

Easy to navigate exhaust sounds amazing easy to install

Thumbnail of user peterc2343
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Extreme terrain is great, the delivery was bad the whole side of the outer box and product box was broken open like it was throne on the ground a few times, when I took the unit out it was scratched on the bottom, I haven't hooked it up yet but I hope it works.

Reason I chose this business:

Good previous experience

Thumbnail of user terrym1840
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Just what I needed. Got it within a few days of ordering.

Reason I chose this business:

Quick delivery and no waiting for parts that I order.

Thumbnail of user richardj1243
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

Product was damaged in shipment. Not well packaged at all. Waiting for replacement.

Reason I chose this business:

Past orders were fine. This one is disappointing.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience with you 2-Inch Receiver Hitch Kit.
I see that you have spoken with our customer service team and have been assisted.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user gregr941
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Nice Product. Install was less than a hour, Great Quality,

Thumbnail of user williamg3433
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Was excellent service. Everything showed up on time and in great condition

Reason I chose this business:

Great reviews and lots of great deals

Thumbnail of user chrisw3011
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Very easy shopping and checkout. They look great but met with some difficulty on installation.

Reason I chose this business:

Price point and previous experience with Barricade products

Thumbnail of user toddm925
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

No problems with ordering, the order was shipped out quickly, but FedEx is so bad at getting things delivered on time, they let the package sit in my local warehouse for two days before finally delivering it 3 days after it was supposed to come (not Extreme's fault really). There is a large one pager inside the box of tail lights that immediately tries to explain that condensation inside the light is normal, I beg to differ. I have never had any tail or headlights that have had condensation inside them. I installed these lights and washed my truck the next day, and the drivers side light held condensation for 6+ hours. I don't know why this would be considered normal but it's not. The lights look great and I am happy with the apperance. The metal clips where the screws engage for installation are crap, they need to be updated to matcht he factory clips. I had to use the factory clips because the screws immediately stripped the clips from the lights. Please update those clips!

Reason I chose this business:

Price and availability

Thumbnail of user marke1193
2 reviews
0 helpful votes
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February 12th, 2024
Verified purchase

Very pleased with my experience. Lot of options, even found a scratch and dent model of what i was looking for (half price :). Can't beat that.

Reason I chose this business:

I have used before and the they offered the Nerf bar model i wanted.

Thumbnail of user heidiw408
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Quick and easy to find the parts I need for my build that will fit my model. Fast delivery with free shipping.

Reason I chose this business:

For a better guarantee that my parts will fit/match my rig.

Thumbnail of user thomasr2151
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

The RC Multiple light controller fits perfectly on top of the dash, wire harness is long enough to run it exactly how you want it. It is powered straight from the battery instead of the accesory switch but that wasn't a big deal for me. Comes with fork "Y" terminals for your accesories and zip ties. I really liked how the base sits off-set instead of being exactly on top of the engine.

Reason I chose this business:

They have great reviews from customers and pictures that help you choose the right product for your needs.

Thumbnail of user robertom346
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

The item worked as described and definitely made a difference in the throttle response. My Gladiator now has a fast response upon the press of the gas pedal. Item was shipped and delivered expediently.

Reason I chose this business:

Great products and great pricing

Thumbnail of user jaimeh156
2 reviews
0 helpful votes
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April 4th, 2024
Verified purchase

Love this place! They always have what I want. Always great service, super fast shipping!

Reason I chose this business:

Because it’s the best!

Thumbnail of user leahm521
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Wrong parts in kit for Yukon gears. In the process of getting correct kit. I first called extreme terrain and they said I had the correct parts. I contacted yukon tech support with the part numbers I received from extreme and they said I had two rear gears and piñon shipped. Should have been a front and rear.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
I see you have spoken with our customer service
And have been assisted. If you have any questions-
Please let me know. I would be happy to help.

Amy
EXT 1257

Thumbnail of user andys367
3 reviews
0 helpful votes
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September 5th, 2023
Verified purchase

This install was very easy. It showed removing the seat to install the brackets but I just leaned seat against back seat and installed the brackets, then set seat up on brackets and bolted down. It makes the biggest difference with leg room and getting in and out of Jeep. I'm 6' 4" and I couldn't reach the pedals with seat all the way back.

Reason I chose this business:

Used in the past. Dependable

Thumbnail of user josephg2076
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

My order was received, but the end flap of the box was nearly tore off exposing the content. I inspected the compressor and it appears to have NOT suffered any damage, but I am surprised that Extreme Terrain thought that the original packaging would survive, intact, with the weight of the content.

Reason I chose this business:

Pricing and reputation.

Thumbnail of user kelsiel11
1 review
2 helpful votes
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December 18th, 2020

My husband ordered ball joints. He received the wrong ones TWICE. He called. They would not let him speak to a manager he couldn't get anywhere with Brandon. Then Brandon called him a jerk and hung up. My husband then calls back and is told they put the wrong picture with the part they sent him and they don't carry the part he actually needs. They really know what they are doing. I wouldn't give it even one star if I didn't have to.

Thumbnail of user jeffs3193
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

I ordered a Black cover - it arrived Grey - had a feeling this would happen when the order confirmation came back & it showed grey, not black. Disappointed...

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I apologize, I have reviewed your order and the one that you ordered is grey.
Please feel free to reach out to our customer service if you would like to set up an exchange.
We would be happy to help.

Amy
EXT 1257

Thumbnail of user laurao940
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

I ordered these hood latches and my husband put them on and they are great!
He said they weren't hard to put on. They look wonderful. I had to get out on the interstate to see of they worked (without the hood flutter). Highly Recommend!

Reason I chose this business:

They seem to have great prices and a large selection

Thumbnail of user jerryb1094
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

These were so easy to put on. At first the holes weren't lining up so I was getting ready to box them up and send them back. But then I thought they make these and sell them all day. Maybe I should read the directions sure enough it said bolt everything up loosely then Line up the bolts to hold the bar to the bracket. So I did it again put everything on loosely and it fit perfect. Nice job love the price. Supposedly it had minor scratches on them but I couldn't find them well pleased good company delivered quickly

Thumbnail of user macm184
2 reviews
0 helpful votes
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August 24th, 2023
Verified purchase

Love coming to the website and going through parts, being able to save parts to a list for later. Good prices on everything, good sales that happen. Have bought quite a few parts for my JK through the website.

Service
Value
Shipping
Quality
Thumbnail of user shannond227
1 review
8 helpful votes
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September 18th, 2020

Ok, once again I have ordered from your company and once again I am extremely impressed. I ordered a Smittybuilt SRC Rear Bumper. I didn't order with the D Rings and had to fix my order. I called customer service and got it all fixed, the customer service person i dealt with was awesome. Yet, that wasn't the only thing that impressed me. I ordered this on Wednesday and received it on Thursday. I was shocked to say the least. I have told everyone I know who has a Jeep to only deal with your company. Other companies I have dealt with in the past, are not near as awesome as you all are. Thanks again for such great customer service.

Shannon Deasey

Thumbnail of user jasonw2379
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Purchased the ingen intake evolution and silver bullet throttle body spacer. They came on separate days and through different mail carriers, which I was unaware of. It raised concern initially. However, I installed both and i love the results. Definitely a big difference in the Tacoma. I haul about 3000lbs daily and was concerned with the lack of pulling I felt at times. I also knew the stock muffler and intake causes a lot of restrictions in power. With the intake, spacer, and Magnaflow muffler it has woken up the truck.

Reason I chose this business:

YouTube installation and reviews

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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