• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,453 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,377
Neutral
177
Negative
443

Instant Feedback

40,726 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,453)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jasonh2872
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Easy ordering, the app makes it's nice being able read reviews and buy the perfect product to order for my Jeep.

Reason I chose this business:

Easy ordering

Thumbnail of user williamm6713
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Ordered a Smittybilt winch accessory kit for a price cheaper than everyone else. Free shipping and it arrived quickly! Thanks ET!

Reason I chose this business:

Price and service.

Thumbnail of user davidg7326
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Staff has expert advice and genuinely seems interested in answering questions and finding out what you are doing with your Jeep.

Reason I chose this business:

Best available price.

Thumbnail of user marias3802
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Items arrived with in days of ordering.
Product in excellent condition. Have not installed yet if any issues will update review.

Reason I chose this business:

Good products and service

Thumbnail of user khamk3
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Have what I needed. Ordering was easy, and love the fact that Extreme Terrain offer discount for military and first responders.

Thumbnail of user chadh736
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Out of the 4 times I've ordered from them, twice my order has contained the wrong part. Great selection, but seems like a inventory control problem

Reason I chose this business:

Selection, everything in stock, sales

Thumbnail of user rebeccad1723
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Ordering was easy. Tracking was a breeze. Arrived on time and looked awesome 👌
Will definitely be buying from here again.

Reason I chose this business:

Had the best options and great prices for what I was looking for.

Thumbnail of user gregc1237
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Simple and easy, haven't received my parts yet but everything should be okay. Look forward to posting before after after pics.

Thumbnail of user rickk644
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

It was a little late in the evening and my call was answered and the person on the other line was knowledgeable in what I wanted to buy and the sales process was smooth and fast.

Thumbnail of user frankm845
2 reviews
0 helpful votes
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August 19th, 2024
Verified purchase

All was good. Had to wait an extra day. On the site said would be delivered in 2 days. Confirmation showed 5 days. Pinged support and they confirmed 2 days. Received in 5 days.

Reason I chose this business:

Had the item in stock.

Thumbnail of user robinl946
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Site is easy to navigate and email to notify of restocking my item was much appreciated...also kudos on recognizing military service!

Thumbnail of user deborahe1193
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Easy-to-use,most of the site is easy to use, could not get coupon tp work but tha was the only problem I had.

Thumbnail of user ronh1413
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I received my doors, but I can't get them to lock when I shut the doors. I have to manually manipulate the locking mechanism to keep the doors closed. Extremely disappointed

Thumbnail of user sams2201
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I received an email asking if I ever received the Jeep cover and I replied I have not. I do see where the payment cleared my bank but to this day I never received the cover.

Thumbnail of user alfredc278
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Had a great positive experience. My customer service rep was very friendly and very informative and understanding about my excitement to finally get parts for my jeep Couldn't hide it over the phone..

Thumbnail of user alanl940
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

All went well fast shiper quality parts-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thumbnail of user chrisr2712
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

This is my 2nd order from ET. The 1st order arrived quicker than expected and when I needed something else for my Bronco I didn't hesitate to order from them again.

Reason I chose this business:

They responded quickly on a question I had for my 1st order and even gave me a discount.

Thumbnail of user boydl36
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Just a quick online order. Found the product from an email sale, signed into my account, added it to my cart, and "checked out"! It was that fast and easy.

Thumbnail of user williamf2366
2 reviews
2 helpful votes
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August 25th, 2024
Verified purchase
• Updated review

Many companies over promise, and under deliver. Extreme Terrain is the opposite. They promise AND they deliver, and quickly. I can always count on them to get my 4Runner parts to me quickly!

Reason I chose this business:

I'm a repeat, happy customer.

Simple
November 19th, 2023
Verified site experience
• Previous review

Simple. Quick. Plenty of aftermarket part options to choose from with helpful install videos.

Thumbnail of user jeffreyu202
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

It was fine but the add needs to state earlier that the light bar is not included, and show the lights seen as things also bought.

Thumbnail of user gayleg203
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

It was great no problems at all I have ordered again and can't wait to receive my catalog I'm sure I'll order more once I receive my catalog the sales representative was very helpful and courteous

Thumbnail of user johnw8624
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Excellent turnaround time and delivery with ease of ordering. First time using Extreme Terrain but will return for sure.

Thumbnail of user erinl575
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Ordered tires and rims. Selection and ordering process was super easy. Product is exactly as described. Fast shipping.

Reason I chose this business:

I have purchased from Extreme Terrain for other parts and have always had a good experience.

Thumbnail of user gregs1835
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Installed front and rear interior door panels. Fit great, and much more durable than the factory net meshing.

Thumbnail of user tonys2123
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

We were able to find the parts needed, but the website listing is confusing. Need more spec details.

Reason I chose this business:

My spouse trusts your company.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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