• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,397
Neutral
175
Negative
447

Instant Feedback

40,841 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1796) shopping experience (513) quality product (293) return process (34) fog lights (61)
Thumbnail of user michaelf4136
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase
• Updated review

The shipping was fast like always but the packaging wasn't good this time there wasn't nothing stopping the bumper from moving around and the ends of the bumper was poking out the sides the ends of the bumper was scratched up and full of dirt and grass

Reason I chose this business:

They have exactly what I want at a decent price fast and reliable shipping and great products that last

Fast and reliable
January 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

They have exactly what I want at a decent price fast and reliable shipping and great products that last

Thumbnail of user ryanm1889
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

I ordered a set of rear tube doors for my jku I bought some that were open box they had been assembled and used for video shoot and disassembled and repackaged I got them for much cheaper than brand new they were easy to assemble and look great on my Jeep thanks

Reason I chose this business:

I've always had good luck with their products

Thumbnail of user benb1201
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

I had ordered a timing chain for a NP231 from E bay, paid for 2 day delivery. 3 weeks later still no part. Ordered one from EXTREME TERRAIN on the Thurs 13th received it following Monday. That's 3 days and part in hand. The other guys, 3 weeks no parts. Use Extreme Terrain... get your stuff on time!
Ben

Reason I chose this business:

I have been rebuilding an 1989 YJ with a Ax 15 with a 4.2, Every time I order a part it shows up.
Started out just ordering from who ever... had problems with everyone but Extreme Terrain, That's why I choose Them

Thumbnail of user faithl130
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I ordered parts for my jeep, itvwas estimated to be there by Friday then updated and said Monday. I was disappointed, because I had a short window to work on it. My parts came Saturday. I was greatful. Thank you!

Reason I chose this business:

I have NEVER had an issue buying or returning parts from Extreme Terrain. It's a pleasure dealing with them.

Thumbnail of user roberts7453
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

I recent bought a Toyota Tundra which has been a dream for awhile and the truck was amazing to begin with… and now with the new running-boards and projector LED headlights… the truck is perfect. I can't express how happy I am with the products, and even more so with how quickly the items arrived, in perfect shape with no stress or hassle whatsoever.

Reason I chose this business:

The choice is easy when you expect the best… I’ve recently started using Extreme Terrain for parts and accessories on my Tundra and will continue to use these guys!

Thumbnail of user naml19
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

There was a miscommunication of a charge back by paypal. After this was resolved, my extreme terrain account was flagged and I could not make a purchase. I called customer service to explain and though the agent seeminglyling understood the misunderstanding, there was nothing they could do to release the ban of my account.

Reason I chose this business:

I have always used and recommended extreme terrain as a great source of off road automotive parts.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear that.
I have reviewed your account and I
Have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user rebeccac1619
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I ordered a new top for my Jeep & I wasn't sure if they made a sun rider top for my year model because I didn't see it in my catalog they sent me; so I called and the gentleman on the phone was very helpful and answered all my questions. He found the top that I wanted gave me the model number and gave me his extension if I needed anything else, I'm just sorry I don't remember his name to give him credit for his helpful service. My only suggestion is that y'all need to use someone besides FedEx because they are trash, it didn't arrive when said then said it would come on Monday and did not said attempted delivery which was a lie cause I had it sent to my salon and was there until 7:00pm that night it didn't come until Tuesday afternoon. Not too big of a deal for me but if somebody needed something pretty quick it could be an issue. But Extreme Terrain services were great and will definitely be ordering from them again.

Reason I chose this business:

I found them on a Google search ordered the catalog and liked their prices

Thumbnail of user antoniob219
1 review
0 helpful votes
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August 17th, 2021

I wish I would of checked the reviews before I ordered from this trash company. It has been almost a month and I still have not received my bucket doors I ordered. As a matter of fact the doors have not even been shipped out yet... so it will be well over a month before i receive them. I just contacted Extreme Terrain and they said my order was pushed back but I never received an email letting me know it was pushed back and I would not receive them for Jeep Week, which is the reason I purchased the doors. Summer will be over before I receive my doors... I will NEVER order from here EVER again!

Tip for consumers:
DO NOT USE THIS COMPANY !!!!!!!!!!!!!!

Products used:
Bucket doors

Service
Shipping
Returns
Thumbnail of user davidd5263
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Bought Raxiom J******* window mount switches. Very happy with them. Install video was on Wrangler with auto trans. Had to get creative with switch harness routing in my 6 speed manual. Took 2 people with a lil fussin & cussing, but we got it and they look great.

Reason I chose this business:

Bought my first Jeep

Thumbnail of user brianm3807
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Received a damaged order and requested a refund, the customer service agent said I would be receiving a refund, but the sent replacement items instead. Told multiple customer service reps I do not want this item, they said it was already shipped and there was nothing they could do, even though it hadnt shipped yet. Told me they would make it worth my while to just accept the order and return it later. Another rep named Raymond said he contacted the shipper and that the item wouldn't ship to me. All he did was put me on hold and pretend to contact the carrier in order to placate me. This was the 1st time I purchased anything from this company, it will also be the last. I'll just order from Toyota from now on.

Reason I chose this business:

Because they were inexpensive,poor choice.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I apologize for your experience.
I have reviewed your order, I see you have contacted our customer service.
If you have any other questions, please let me know.

Amy
EXT 1257

Thumbnail of user douglasl806
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Make sure they don't send via FedEx! Only UPS... FedEx just leaves you stuff anywhere... UPS leaves at door! Received my items, everything is as it should be contextually.

Reason I chose this business:

They have what I am looking for.

Thumbnail of user kevind2478
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

My overall experience has been good with no complaints.

Reason I chose this business:

The savings in the deals.

Thumbnail of user paulc3947
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Easy to navigate online to select parts that'll fit perfect for application. Good overall service

Thumbnail of user rb766
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Everything was available, shipped quickly and arrived in good order.

Reason I chose this business:

Product availability & previous experience with this company.

Thumbnail of user krism354
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

They don't send any hardware, and you need it. Ace hardware is down the street, to buy longer 6mm screws. And hard to elongate the front two hole to get it too fit.
Sorry boys and girls it wasn't a easy install.

Thumbnail of user theresal788
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

These seem to be pretty nice so far. Not too difficult to install, took me over an hour with my hubby's help. Gives my jeep some character now instead of plain black.

Reason I chose this business:

Seemed to be good quality and had a good refund policy

Thumbnail of user larryp940
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Bought mud flaps for my 2023 Jeep Gladiator rubicon and when I got them they wouldn't fit. They were for an overland. I returned them and I'm waiting for ones that fit my vehicle. Didn't see a place that asked for my model just gladiator jt. Nbd but site was specific.

Reason I chose this business:

Like your products and prices.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about that.
If you have any further questions on this product or
Anything else, I would be happy to speak with you.

Amy
EXT 1257

Thumbnail of user kayannar1
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Order arrived in a few days after purchase! Instructions were clear and install was very straightforward. Only took me about an hour total. Very happy with the purchase and item!

Reason I chose this business:

Value and lots of reviews and photos/videos that gave me confidence that I will be happy with my purchase

Thumbnail of user toddf380
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Very helpful phone agents. Easy to order online.
Not 100% happy with Westin products, one rear flare had surface rust at a weld, poor paint coverage? I'm hoping they don't rust quickly.
The DV8 front inner fender liners didn't come with the correct hardware, had to purchase the correct hardware.
Wouldn't mind exchanging the fender flares but I don't have time and don't want to have to foot the bill for return shipping.

Reason I chose this business:

Easy online ordering & free shipping.

Thumbnail of user jeffreys2726
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

I ordered a front and rear bumper along with step sides for my 2017 Jeep wrangler the parts got here fast and are built solid and easy to install won't order parts any where else for my Jeep

Thumbnail of user jamesm10192
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Pleasantly surprised on how easy it was to install and how perfectly it fit.

Reason I chose this business:

Best prices and selection

Thumbnail of user angels468
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

I ordered the Bestop Trektop NX Glide and I do like the product. My only complaint is that if I'm spending over a thousand dollars on a product, I'd want it to come intact and without ay missing pieces. I did not reach out because the top still works as intended with the broken piece, but just something to be aware of.

Thumbnail of user brians4089
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Two bumpers not shipped at same time; on-line chat answered my question, one came directly from the factory a few days later. Nice to be able to understand the process on-line

Reason I chose this business:

Lowest price on Cyber Monday for same items

Thumbnail of user tamit112
1 review
0 helpful votes
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November 16th, 2023
Verified purchase
• Updated review

I purchased the Side Steps. RedRock PNC Side Step Bars; Textured Black Easy installation. You must watch the installation video. The directions that came with the steps are vague and easy to miss a washer or two

Reason I chose this business:

I have bought from Extreme Terrain before. Very fast delivery, high quality products and prices are affordable.

Very easy to navigate the website
August 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Have ordered from here before. Very fast shipping and great quality.

Thumbnail of user tambrap3
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

We like the Grill, the holes were not all drilled out and pieces broke when trying to push them through. Had to find replacements. Also teeth had a bit of overspray.

Reason I chose this business:

Recommendations

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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