• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,401
Neutral
175
Negative
447

Instant Feedback

40,841 reviews

120
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user dalea305
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

I found I don't know don't need the stabilizer it's still in the box I needed springs and I found some barely used ones and I would like to send the stabilizer back. How do I go about that? Thank you very much Dale Achorn.

Thumbnail of user tambrap3
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

We like the Grill, the holes were not all drilled out and pieces broke when trying to push them through. Had to find replacements. Also teeth had a bit of overspray.

Reason I chose this business:

Recommendations

Thumbnail of user ryans1978
2 reviews
0 helpful votes
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November 11th, 2023
Verified purchase

Was told I'd get responded to in 24 hours, here I am two days later with no response. What's even more frustrating is I made it clear that I had already booked an appointment to put a lift on that will make it possible for these wheels to fit, and I had to put a $400 deposit that I would lose if you didn't get me the wheels back on time And I still didn't get a response

Reason I chose this business:

Found online

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience.
I see that you have spoken to our customer service and have
Been assisted.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user miked2614
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Ordered parts on Saturday got delivery on Wednesday very quick and easy.

Reason I chose this business:

My wife looked up parts and prices yours was the best and easiest to install.

Thumbnail of user geoffreyw137
1 review
0 helpful votes
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April 7th, 2024
Verified purchase
• Updated review

Had the parts I needed, and were shipped in a timely fashion. Very satisfied.

Reason I chose this business:

Dedicated site for Jeep's

MANY OPTIONS, EASY TO ORDER
April 1st, 2024
Verified site experience
• Previous review
Thumbnail of user austind413
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

My order and delivery experience were great as always no problems

Thumbnail of user robertf4099
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

As always your company ships ontime and everything arrives in great condition.

Thumbnail of user tomp1191
2 reviews
0 helpful votes
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December 5th, 2023
Verified purchase
• Updated review

I have been dealing with Extreme Terrain for the past two years. Very pleased with products bought, shopping simplicity, and prompt shipping and delivery services.

Reason I chose this business:

Good quality products

First time buyer
July 23rd, 2022
Verified site experience
• Previous review

First time buyer. So far so good!

Reason I chose this business:

Product availability.

Thumbnail of user tonyp1116
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Have purchased several items with no issues. Good service.
I did make a mistake and order too many of the last order I need to see about returning. Be nice if they was returned options how to.

Thumbnail of user scottm2547
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

Although I am in the process of returning the brake calipers I purchased from Extreme Terrain that is not due to any issues with the products or with ET. I simply don't need the brake calipers anymore.

Reason I chose this business:

Good website. Fast shipping. Seemed very professional.

Thumbnail of user markk2585
1 review
0 helpful votes
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April 4th, 2024
Verified purchase
• Updated review

Would not change from amber to clear. Not a true switch back bulb.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of bulbs. We regret any disappointment or frustration caused by your experience.
If you would like to discuss, please reach out to me.

Amy
EXT 1257

To hard to get done
July 26th, 2023
Verified site experience
• Previous review
Thumbnail of user elianm5
2 reviews
0 helpful votes
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November 29th, 2023
Verified purchase
• Updated review

Easy to browse for items. I love how all my info was stored from last time so I can just tap a few times and finalize an order without having to go searching for my wallet.

Reason I chose this business:

I’ve order from here before and love it!

I found exactly what I was looking for quickly
December 3rd, 2022
Verified site experience
• Previous review

I found exactly what I was looking for quickly. Having an account already made the whole checkout process so fast. Great site!

Reason I chose this business:

I’ve ordered from ET many times before and was always happy with the whole experience.

Thumbnail of user jamesh7737
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Exciting to finally get these! Definitely would recommend them to everyone!

Reason I chose this business:

Previous consumer

Thumbnail of user rebeccas2346
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I couldn't take the squeaking and tire slamming and was about to just remove the spare all together. I didn't want to spend close to $1k on a carrier. I saw this one and all the reviews and thought I would try it out. So so so happy, absolutley no squeaking. It you hit a really really hard bump there may be a noise from the tire but still nothing like before. This is 1000% the way to go for tire carriers, wish I did it sooner!

Reason I chose this business:

So many excellent reviews

Thumbnail of user jamesr4603
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

The bare metal door holders for a JK are just that…bare. Kind of expensive for bare metal, leaned my lesson and will not likely shop here again. Shipping was fast, which was a pleasant surprise. Other than the 47 million emails I got, like 7/day (which prompted an IMMEDIATE unsubscribe)…it was "OK", but I won't be a repeat customer.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user phillipm448
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I just recently placed an order with Extreme Terrain for the first time and I couldn't be more happy with the products I recieved. Great prices and a wide variety to choose from. Will definitely be shopping with them more.

Reason I chose this business:

Reasonable prices

Thumbnail of user hectorg239
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

I am happy with the product that I ordered on your website I received it in good condition and all timely manner and I appreciate all the stuff that you guys have on there to be able to order in the future.

Reason I chose this business:

I chose you guys because you guys have reasonable prices and a variety Of product that I can order or buy for my truck

Thumbnail of user gregoryp722
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

I have ordered 2 different things from you guys and both times I have had issues getting the product I have ordered. First order I waited several weeks on and never received and had to get a refund, which of course took another couple weeks and then I tried again to order something from you guys and of course I have been waiting on it for several weeks and still haven't received it. If I was you guys I wouldn't sell things that you can't get, especially when you take my money and tell me it will be here 7to 10 days and then I have to get in touch with you several weeks later to ask where my order is and for you tell me that y'all don't have it in stock and it will take 6 weeks. That is not good business.

Reason I chose this business:

I chose you because you said you had product I wanted in stock and it would be here in 7 to 10 days

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience.
I see that your orders have shipped out.
If you have any questions- Please let me know.
I would be happy to help.

Amy
EXT 1257

Thumbnail of user jamess3769
2 reviews
0 helpful votes
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February 5th, 2024
Verified purchase

We wanted to replace the console top in our Wrangler. Extreme Terrain had the correct part! Easily installed and looks good!

Reason I chose this business:

Extreme Terrain has so many parts for Jeeps!

Thumbnail of user jasonm3229
1 review
0 helpful votes
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April 6th, 2024
Verified purchase
• Updated review

Have ordered many items. Always great. Great customer service

Reason I chose this business:

They have everything. Always answer my questions. Quick shipping.

Easy and Fast.
July 30th, 2023
Verified purchase
• Previous review

Always find more than I'm looking for. Yall make me want to spend too much.

Thumbnail of user ciennal1
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

The install/review videos that go step by step for whatever product you're looking at is extremely helpful.

Reason I chose this business:

Variety of options at good prices

Thumbnail of user leec600
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Ordering was easy—a few keystrokes.
After the order was in I noticed the ruggedized versions of my dragline kit…I hadn't ordered one but might have, had I seen it before ordering. I wish all drag link kits (and other similar items, like lights or seat covers…) were offered together and obvious and reviewed for qualities when a search for something is done or the product is displayed.
I haven't seen what I ordered yet. I'm hoping what I ordered is ok.

Thumbnail of user donp639
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

I had ordered a light bar holder and associated wiring harness and relay. I received a message that said I received it and it had a weird name who signed for it. ( I hadn't received it at all) I was getting ready for a trip and was bummed cause I really needed those parts and it had been three weeks already. I called customer service an extremely nice lady ( Fromm Philly) answered right away and said " we'll we'll just get a new shipment out right away then figure out what happened to your original order. I was like WOW! These guys are awesome! Thank you for the exceptional service!
Don Pommerville
California (but I have to go out of state to 4x4)

Reason I chose this business:

I’m always able to speak to someone to make I get the right stuff! Also they know what year make and model and even color my jeep is, so when I look up something i can see what it looks like on MY jeep when I’m looking for parts. Very clever!

Thumbnail of user lennym48
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

Ordering was easy and shipping was quick. Packaging to protect product was perfect. Directions were simple. You should use all 8mm bolts and washers for both sides for the pinch. The 6mm bolts(with no washers for bracket side) can pull through the brackets and steps will be no good. I got 8mm bolts for the pinch and it works great.

Reason I chose this business:

This is my first jeep so wanted to use a company that knows about quality

Thumbnail of user toddb1067
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Great purchase and everything worked as stated………….

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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