• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,401
Neutral
175
Negative
447

Instant Feedback

40,841 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user lennym48
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

Ordering was easy and shipping was quick. Packaging to protect product was perfect. Directions were simple. You should use all 8mm bolts and washers for both sides for the pinch. The 6mm bolts(with no washers for bracket side) can pull through the brackets and steps will be no good. I got 8mm bolts for the pinch and it works great.

Reason I chose this business:

This is my first jeep so wanted to use a company that knows about quality

Thumbnail of user janiced442
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

I went online to buy some steps for our new gladiator and could not get my credit card to work and I tried again and it finally went through when I was on the phone with someone and I stayed on the line with him until it went through.

Thumbnail of user stank159
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Very easy to navigate and informative. Enjoyed the videos as well. Plus, you guys are locked in Malvern and I lived there for a time. Awesome job and will definitely use you again

Thumbnail of user waltera84
1 review
2 helpful votes
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April 20th, 2020

I purchased a replacement window for my 2010 Jeep. First I was sent the wrong window (Passenger side) which obviously I couldn't install. Secondly the one they exchanged it for was the wrong size, Although allegedly it was for my Jeep it did not match the zipper size of the top. After an extended amount of time with their sales rep trying to figure out and resolve the issues sending pictures of the zipper with an imprinted number on it that did not match my Jeep. Is response it was I've never heard of that. Regardless I resented return the product which was in its original box in new condition only to be told after these long dating conversation and e-mails back for that I see the timeline warranty. Keep in mind this is during the coronavirus shut down. I made the assumption that they would honor the guarantee. They did not. I'm out almost $100 for a replacement window. Live and learn I guess.

Thumbnail of user scottd939
2 reviews
0 helpful votes
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August 1st, 2022
Verified purchase
• Updated review

Great deal on open box bumper... the only thing that i didnt like was that it was shipped with out wrapping?. The bumper was scratched and dinged up buy the time i got it?. Ended up having to paint the whole thing before installing... but it was a good price.

Reason I chose this business:

You had what i wanted

Great deal on open box bumper
July 24th, 2022
Verified site experience
• Previous review
Reason I chose this business:

You had what i wanted

Thumbnail of user richardd3408
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Online ordering, search and purchasing process was easy
The product arrived within days and the quality is excellent, very satisfied!

Reason I chose this business:

Best overall value

Thumbnail of user scottg2001
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Ordered some new headlights. Description said they were direct fit. Drivers side went in great. Passenger side required a little bit of filing of the notches. Working great so far

Thumbnail of user toddz116
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Order part that was described to be here in a week. After I paid the time was doubled. Now it looks closer to a month.

Reason I chose this business:

Tried giving them a second chance. My bad.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you so much for speaking with me today about your Steinjager Heavy Duty Rear Sway Bar Kit. If you should have any other questions or need assistance, please let me know.
I would be happy to help.

Amy
EXT 1257

Thumbnail of user realc21
2 reviews
0 helpful votes
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March 30th, 2023
Verified purchase

The service was great but the product was not so great. The molded flaps didn't even line up with the existing holes and the mold must've been for another version if there was one. Couldn't use the front guards. Will try something else.

Reason I chose this business:

Price and service

Thumbnail of user pault2017
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

I ordered through them because they advertised quick shipping. 10 days later, there is still no progress in shipping or update on the replacement product being shipped. Highly unsatisfied.

Reason I chose this business:

Quick shipping advertised

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience.
I have reviewed your order and I see that you have spoken with our customer service.
If you have any questions- Please let me know.

Amy
EXT 1257

Thumbnail of user patrickg1231
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Been a repeat customer for a few years and have always been happy with price and shipping speed. No better place to buy jeep accessories online.

Thumbnail of user robertw4649
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Ordered flat black wheels, received 1 flat black and 3 gloss black wheels. Ordered black bullet lug nuts, received black acorn lug nuts. If I wasn't in a bind for tires and wheels (and they weren't already mounted and balanced) I would have made a stink about it. It's not a HUGE deal. I know how to paint wheels. But may look elsewhere next time I make a big purchase like this again.

Reason I chose this business:

Used ET in several times in the past and never had a bad experience. (Until now)

Thumbnail of user felipeb96
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

I ordered two CV shafts and they arrived quick and the price was fair, they were installed the next day and took a test drive out in the woods and had no issues with them. So far I'm satisfied.

Reason I chose this business:

The price was fair and Extreme Terrain had good reviews.

Thumbnail of user chadd299
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

I was very pleased to find the item I wanted in-stock! I had previously ordered the item from another Jeep site but on backorder. When I looked on Extreme Terrian it was in-stock. The price was $20 more, but the fact I did not have to wait weeks for the item was worth it!

Thumbnail of user lynnl338
2 reviews
0 helpful votes
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October 19th, 2023
Verified purchase

Ordered a new spare tire cover for my jeep, we arrived yesterday I put it on today, and very pleased with it. Website is easy to use and shipment was quick.

Reason I chose this business:

Looking for a new spare tire cover and loved the options.

Thumbnail of user donnaq613
2 reviews
0 helpful votes
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August 8th, 2023
Verified purchase

We order a new larger radiator for our 1998 Jeep TJ. The order indicated a shipping date. A few days past that time we still had heard nothing so contacted ET. Found out that the item was out of stock at the manufacturers and wouldn't be available for more than a month. We weren't too happy that manufacturer couldn't have contacted us or ET sooner with that info but the associate at ET found another make to replace it, got the replacement ordered and canceled the original order. Did I mention we were up against a travel deadline? ET got the shipment set up in time for delivery in time for us to hit the road as planned. Their customer service is always the best.

Thumbnail of user blainee22
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

I ordered a 3" front 2" rear lift kit and the pictures showed that the kit came with the front differential bushings and undercarriage shield bushings and bolts but when the kit arrived it didn't have any of the bushings or bolts. So I had to go and order the bushing kit. So not only did I have to make another order but I had to reschedule my installation…. I was really hoping to do all my future upgrades to my 2017 Tacoma by buying from this site but I'm having second thoughts now.

Thumbnail of user dennisc1286
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

They don't fit at all had to trim out where the tail lights go to be able to screw the mounting stew back in. Don't waste ur money unless u have lots of time and a steady hand

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience.
If you have any questions or if you need assistance please
Feel free to reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Thumbnail of user samuelp811
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Received my rotors the exact day they said. Overall they look good

Thumbnail of user brianm2156
1 review
0 helpful votes
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May 14th, 2021

Called and talked to extreme terrain about a product it said 2day shipping ask them if I would receive it by Friday this was Tuesday they said yes because they use fedex it will not be here till Sunday sending it back

Thumbnail of user gregw1131
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

I've only made 1 purchase but the item was exactly as described and promptly shipped.
Follow-up communication was much appreciated!

Thumbnail of user dank1164
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Very pleased with the process. Had a chat and spoke with a representative. Very helpful, hoping the product is as good as the customer service.

Thumbnail of user georgep1778
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I plan on doing more business with Extreme Terrain. Great place for Jeep equipment

Reason I chose this business:

Like your inventory of equipment

Thumbnail of user gerardl137
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Great price, arrived super quick and install video was spot on. Looks fantastic

Reason I chose this business:

Returning satisfied customer:=)

Thumbnail of user joseg1880
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Very professional. I will continue buying parts from them!

Reason I chose this business:

Had a previous experience purchasing parts and was completely satisfied..

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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