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Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,841 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
ExtremeTerrain's shipping department is a complete joke. I ordered LED bulbs for the headlights on my Tacoma. 2 low beams, 2 high beams, 2 blinkers, and 2 fog lights. What I received was 4 blinkers, 3 low beams, 1 high beam, and no fog lights - and they weren't even the right part numbers. The level of carelessness and incompetence is beyond my understanding. This was my first (and most assuredly last) purchase. The only useful thing I received was their catalog, which I'll use the pages of to start my kindling when I use my fire pit. I went ahead and ordered the right parts from VLED's, who when I explained to their rep what happened, I literally had to wait for him to stop laughing. Let's hope ExtremeTerrain's return process is easier.
I ordered the dog barrier for my 22 jeep rubicon 4xe and the dog sealtbet. Both arrived within 3 days and were easy to install by myself. Very good quality my dog tried his hardest to get through the dog barrier and couldn't which is exactly what I wanted it.
Heard great reviews
Waited till this went on sale. Great price heard good things about this product. Install instruction clear and on point. Not a lot to do for great features
Always something to look for, install videos help, clear and to the point. Makes it easier when installing most products from this company. Will always buy items for my 2016 jeep wrangler from here
As advertised and cool looking products And why do I
Looked cool
Got my order super quick and really happy with the quality of parts. I gave it 4 stars due to finding the exact same front brake kit on Rock Auto for quite a bit less.
Well known in the Tacoma community.
Ordered a simple tire cover. Week later still not shipped. Contacted your customer care. Something about not in stock etc. which the website didn't reflect that. Still don't have product
Talked with a guy named Michael, very personable, friendly, knowledgeable, & very helpful! Got my order out, & I received it the next day! He's definitely an Asset for Extreme Terrain!
My son law!
Very easily navigated. Anything you need. Speedy delivery. Customer Service are a great set of people. I have ordered close to a couple dozen items ranging from bumpers to tops lights and so on.
1 stop shop
Nice selection great prices. But affirms interest rates are on the high side
Best selection I could find online
Ordered two separate transactions from here over other places due to shipping speed. They ship them and the time quoted was wrong. I leave the country so this is very inconvenient and misleading.
I am very sorry to hear that.
I see your items have shipped out.
If you have any questions, please let me know.
I would be happy to help.
Amy
EXT 1257
Order placed. Issue found with address I provided caused customer service to reach out to me. Adjustments made and a discount offered even though the error was clearly on my side.
Availability of products with quick shipping.
There visors cave in on time and in great condition. They didn't have any instructions, but installation was so easy. Transformed ther look of my jeep. Thanks
As I placed my order from my cart I made a mistake on payment method, but didn't realize that mistake for about 30mins later. I quickly called customer service and explained to Amy that i needed to change my method of payment, she was completely on board with understanding my goof-up and began the process. Amy was very upbeat and was always updating me on what she was doing, we were even chitchatting as she worked the process, long story short Amy had to cancell my original order and rebuild it, 90mins later my issue was resolved, what a great job Amy did and she actually got my order placed with my correct method of payment. Some parts are already shipped, arriving tomorrow 4/12, other shipments are still pending.
My many thanks go out to the great job Amy provided in resolving my issue
There are so many option shown on a representation of my vehicle that I had no hesitation to order. I found all the answers and how to in every part page.
Purchased replacement fog lights, great price arrived quickly and fit like factory lights. Awesome company. Will definitely be using them in the future.
Quick and a person I spoke this afternoon was pleasant enough to give me some answers regarding my order of truck bed cover forgot to ask his name again though he mentioned when he answer the phone
Easy process and checkout. Customer service was helpful the only thing is I wish I would have known that they offered military discount before ordering.
Price and availability
I've been ordering from Extreme Terrain for a while when I need jeep part. I always check their prices which seem to be best. Chat is very good so they are responsive
Excellent prices, free FEDEX shipping
The wheel weights came off during shipment. I would appreciate it if someone would contact me regarding reimbursement for balancing at a local tire shop.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
Product was damaged at reception. Had to replace it. Process was simple but add extra delay.
I would expect compensation gift card for the inconvenience.
Good selection of products
Thank you for speaking with me today. Please reach out with any other questions!
Replaced both front side marker lights. Very easy. It would have been nice if the replacements had included new attachment nuts. Fortunately the old ones worked.
Called and asked for military discount and they took care of me right away. They also stayed on the phone while I ordered online to ensure everything went through. Received my order in 2 days.
Price and great customer service
Called a customer rep and helped me get exactly what i needed with recommendations. Very knowledgeable and nice. Parts are on their way we will see how they fit….
Shipped on time and no damages. Installation was fast and easy. Significant throttle responses from the start. Can't believe I went this long without it! Would highly recommend
Great products
Grabbing Spring goodies for my Jeep was easy and efficient through the Extreme Terrain website. I'm going to get my entire order
In 3 days! Thanks guys!
Extreme Terrain ships items quickly and has a great variety of products. I love that they offer the fit check for your vehicle to make sure you are purchasing the right part.
Great variety of products at affordable prices0
Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am so sorry to hear that.
I have reviewed your order and
I see all your items have shipped.
If you have any questions, please let me know.
Amy
EXT 1257