• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,401
Neutral
175
Negative
447

Instant Feedback

40,841 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user donaldp1039
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Great roof rack, built strong an lives up to the rough country name.

Reason I chose this business:

Ordered items in the pass with great results

Thumbnail of user jordanm866
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

Extreme Terrain is a great company to order anything you need

Reason I chose this business:

Because I saw all of the great reviews

Thumbnail of user davidh9513
1 review
1 helpful vote
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December 22nd, 2023

I bought a bull bar from extreme Terrain my 2023 Toyota Tacoma. After giving them all the information on my truck the website said it was compatible for my truck. So I purchased the bull bar during checkout they asked me if I would like it installed they wood find a company to install it for $275 so I did it. I received an email from them for a company that would do it. I call the company and set up a date to have it installed on 12/13/23. Today 12/15/23 I was getting the end of the roaring 20 warning that my front Collision sensor may need to be cleaned. I've only had the truck 3 weeks so I knew the sensor was not dirty. I contacted extreme Terrain and they told me they were aware that sometimes this happens and that I would probably have to have my sensor moved. So he gave me two solutions either return it which I would have to have somebody uninstall it which is going to cost me more money or he could give me partial credit and try to get the sensor moved. I ask him that if they knew that there was a problem why that was not put on the website before buying it he could not answer that. So gave him two solutions give me a full refund plus the $275 for the installation plus whatever it cost to have it taken off or give me full credit for the bull bar and I will try to see if I cannot get the sensor fixed. He said neither one of those were going to happen. So if you buy from this company just hey it's going to fit does it mean it's going to

Tip for consumers:
that it might not fit

Products used:
Barricade 3.50-Inch Bull Bar with Skid Plate and 20-Inch Dual Row LED Light Bar; Black (16-23 Tacoma...

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience with your Bull Bar.
I have reviewed your order and I see that you have
Spoken with a supervisor and have been assisted.
Please let us know if you have any questions.

Amy
EXT 1257

Thumbnail of user elainec741
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

My husband has a Jeep. I call it his $1000 a month girlfriend. I buy products from Extreme Terrain for his girlfriend and him to enjoy. No one has complained yet.

Reason I chose this business:

Products are nicely made, fit as they should and no hassle shipping.

Thumbnail of user jerie23
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

My salesperson Jason I believe it was did a great job on my order making sure I got the right sizes and stuff I would need ended up getting a whole package instead of just rims but it came in damaged and I had to pay to have it repaired at a machine shop

Reason I chose this business:

Found online

Thumbnail of user kelleyw128
1 review
0 helpful votes
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February 7th, 2024
Verified purchase
• Updated review

My order was process, shipped and delivered very timely. Love the handles and helps me a lot with getting in the vehicle.

Reason I chose this business:

Love their products and custom to my Bronco!

All good on accessories for my bronco
October 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Other purchases

Thumbnail of user danielf1697
Daniel S.
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

PLEASE add Punk'n Orange to the Color options for 2023 Wranglers.

It became available as a $695 option on 2023 Wranglers.

It's so frustrating to see your products shown with Orange Jeeps, *UNTIL* I try to identify my Jeep.
Since you can't finish identifying a Jeep without selecting a Color (with Punk'n Orange not being listed as an option for 2023), you have to pick something like Red. But now, I have to look at everything in Red or, Log Out and go back to your site without identifying my Jeep type.

You Have Purple Reign listed as a color (also an option for 2023) but not Punk'n Orange. It's obvious that you already have pictures of your products in Orange, so it should be relatively little work to just add Punk'n Orange as a choice when identifying a 2023 Jeep Wrangler.

Thanks!_Daniel_

Reason I chose this business:

High listing when searching for accessories on Google.

Thumbnail of user aliceg453
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Overall the tires and wheels were good. But they were balanced with stickers, they already fell off. The one hub cap was also broken so I had to order a new one. Okay otherwise

Thumbnail of user lorenk48
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Had what I was looking for! Came in on time and these door handle covers are way better than others that I had ordered. They cover more area around the handle and fit properly!

Thumbnail of user joshm797
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

Ordered new hood clamps as mine broke, the description was exact and the delivery came even quicker than it said. The product was a bit harder to install than expected, but they look great

Reason I chose this business:

Found on the internet, love the website.

Thumbnail of user brewmobilen
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

I'd love to afford OE, but this replacement bumper is constructed the same as the Mopar one and half the price! Shipping was fast and product was not damaged or dirty when it arrived.

Reason I chose this business:

I have purchased some Wrangler parts before and I was very happy with all of the above mentioned services.

Thumbnail of user lancec206
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

I have now ordered two items from extreme terrain and each has come in a timely manner and exactly how I thought they would.

I will continue to order my Jeep parts from here.

Reason I chose this business:

I happened upon extreme terrain but I couldn’t be happier with the way my shopping experience has been.

Thumbnail of user michaelm10143
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

The Power Stop brake kit does not feel any better on steep down hills then the stock brakes. On the road they work fine but little or no improvement. They were carefully broken in.

Thumbnail of user johns14018
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

My purchase was easy to do from Extreme Terrains website. The Procomp wheels came in on time as promised. They are what I ordered, new, undamaged and in well packaged boxes.

Reason I chose this business:

Past ordering history. Extensive parts catalog for my Jeep.

Thumbnail of user karib174
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

I ordered the bumper cover and it showed up very quickly, as promised. It took me about an hour to put it on my Jeep and it fit perfectly. Easy installation video was helpful.

Reason I chose this business:

I searched for an inexpensive bumper cover and it come up as an option to search. It was the best price, I found and free shipping!

Thumbnail of user armandos100
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Customer Service agent was very helpful with guiding me through the order process. The item works perfectly and improved the sounds drastically! Thank You!

Reason I chose this business:

Saw many ads on Facebook, Im new to Jeep family and liked what I saw

Thumbnail of user robertc6279
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Ordered the Extreme Terrian HD front and rear bumpers plus a Rough Country 9500lbs winch for my 2018 Jeep JK on a Friday. Parts showed up on the following Monday. Very easy install. Total install time was 3 hours taking my time. I would highly recommend Extreme Trarrian for anyone fixing their Jeep.

Reason I chose this business:

The website and YouTube videos convinced me that Extreme Terrian was on the ball and very professional.

Thumbnail of user devinm229
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

Every piece is scuffed up. I could look past that because I got an opened box but at least 2 pieces were bent and plenty of missing unlabeled used hardware

Reason I chose this business:

Availability

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear that.
If you have any questions about your open box order or would
Like assistance- please reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Thumbnail of user stevenr2141
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Selected my wheel and tire package. Used the chat feature to make sure I had what I needed. The rep was great and overall great experience.

Thumbnail of user davide2688
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Shopping was easy.
Installation wasn't difficult.
Looks amazing.

FedEx really crunched up the box and I was worried. Great packing protected everything important!

Reason I chose this business:

Price, appearance.

Thumbnail of user kimw1377
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

I felt the price was good, and this will be useful on my son's road trips. Fast delivery, it came in record time. I haven't used the unit yet so not sure of proformance.

Reason I chose this business:

Good off road gear, friends use this merch

Thumbnail of user keithb1015
1 review
0 helpful votes
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April 9th, 2022
Verified purchase

I've ordered several things through extremeterrain.com this year and have been thoroughly impressed with their responsiveness and quick shipments. Repeat customer for life now.

Thumbnail of user bryans900
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

These door panels will work ok. I really hate being required to meet a 50 word minimum it's kind of bullsh"t if you ask me. Do you want an honest review or not?

Thumbnail of user justind583
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Purchased Smitty Bilt Atlas Door Steps. Ordering process was fast, easy, and quick! And shipment arrived before expected shipping date! Way to go team!

Reason I chose this business:

More Jeep products to offer than other sites.

Thumbnail of user carlj390
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

Dylin is the man! Helped me get Red Rock fender flares that would look good on my Tacoma haven't installed yet but very good quality. Thanks again for great service.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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