Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
Dana 30 Front Axle Shaft; Passenger Side (97-06 Jeep Wrangler TJ w/o ABS)
Item #: J*******-A
WRONG ITEM THEN WANT ME TO PAY MORE BECAUSE THEY LISTED IT WRONG ON WEBSITE, 1 HOUR ON THE PHONE WITH JENNIFER SNYDER WHO DOES NOT KNOW ANYTHING... WOW VERY BAD!
The quality appears very good, but they are much smaller than the original lug nuts. In addition, there is a special socket enclosed and it will.nut holdup to an impact wrench.
Lots of products to choose from for my JT.
The shopping and shipping experience went great. I bought some headlights for my dads Tacoma at 2am on Black Friday then it showed up the following Wednesday.
I’ve always heard good reviews, so I thought “why not?”
OutI bought these for a gift. She hasn't gotten them put on yet but so far she is happy. I can't believe how fast they got here after I ordered! Very pleased!
My daughter has ordered from you before and is happy with the experience.
Very satisfied with the drilled rotor and brake pads upgrade I doing on my 18 wrangler sahara JL 4dr but unfortunately the rear set didn't fit they were quaker of and each smaller than what I have currently OEM..
I ordered the red rock oem style side steps for Jk. One step was broken due to shipping. No fault of Extreme Terrain. Ordered new set and those arrived no issues.
This was a gift for my wife but do to the weather it came a few days late, she couldn't have been happier with her new headlights and when the weather gets better we will be installing them.
They had the variety and price point that made it easy for me to find what I was looking for at a cost I could afford.I will look to them for possible matching taillights.
Very easy and I ordered this morning and already shipped with tracking. The only thing they didn't do is install on my jeep I guess that will be up to me. Thx for great and prompt service
Always good service great parts thanks for fast delivery
I have used extreme terrain since i got my 2023 jeep gladiator and pleased with products
Received the replacement JK front bumper cover quicker than indicated. Have not installed it yet, but appears to be a direct replacement for the OEM unit. Arrived in good condition.
Excellent price and great past experience purchasing other products.
I bought a wheel from this place, that clearly states is for a 2018 Jeep Jk in their web page.
They shipped the wrong wheel and refuse a return, because their return policy.
I had bought the wheel last February, but they shipped late, and i had to travel overseas before receiving the item. Then I become trapped overseas because the COVID 19, and cant return home till now, when opning the box, I just realized they shipped the wrong item, and now they are telling I am out of the return time window time, wat kind of customer service is this?
I had attached pictures of both wheels, where is obvious that the bolt pattern are diferent.
Will not buy anything from the again.
Stay away from this guys.
Shipping was super fast.
As far as the heated seat covers go, if you didn't get them from the factory I highly recommend them. They heat up fast and keep your bum nice and toasty.
Great company to order from.
Products are easy to find and your Website is great to navigate
Previous order
I’ve used in the past
Finally purchased a hoist for my 2 JK 's. Order arrived early and undamaged. I think the FedEx driver even pulled up my recycling can after drooping off the box. Maybe he drives a Jeep too?
I have been a customer for years now. But, I saw a video about the injured police officers Jeep getting a huge upgrade without him knowing it and the reveal. What your company does to give back to your local heroes won me over. The YouTube videos I like as well. Keep up the good work.
I made my order by phone and 2 out of 6 items were wrong and 1 never arrived. When I called, the representative said he would email me a return label for the wrong items, and for his mistake, ship my replacement parts immediately, which he did not. I said I would put the label on the box and leave it by the curb for UPS to pick up, which never happened. After days of no pickup, I inquired and now EXT wanted ME to fix their mistakes and call UPS for pickup, which their representative was supposed to do, or for ME to take the mis-shipped items to the UPS on MY time before they would ship my new parts. I've wasted hours waiting on the phone with returns and customers NO SERVICE and days for parts that were not on the way as promised. If you ask me, Extreme Terrain could care less about how much their customers are inconvenienced even after their own mistakes. I will NEVER do business with them again.
I ordered shocks and use my PO box and your website accepted it I wanted to know where my shocks were at and when they were being shipped the chat person told me they can't ship to a PO box then your website should not accept it you probably should fix that I will never $#*!ing order from you again and I'm also going to give everybody I know that buys four-wheel drive parts not to buy from you people like to steal or from houses when packages are left outside that's why it was being shipped to my PO box because I don't use my home mailing address
I am impressed with the selection and most of the prices. Site is easy to navigate. I really like that automatically tells me if it works with my jeep
I can say that I enjoyed the great selection of parts and accessories specifically tailored to my vehicle. Ease of checkout and multi options for payment was a plus
This place rocks. Love the video tutorials. Lots of helpful reviews. Talked to a rep on the phone, Gregg, this guy was a fantastic help in answering my questions/concerns.
Returning customer needing the goods.
Bad experience just don't want to deal with extreme terrain anymore I can go elsewhere there's a lot of places to do stream terrain won't be one of them
Carpet fit was relatively good but the kit does not include kick panels, rocker panels, or rear door panels resulting in an unfinished appearance if your changing carpet color.
High quality products.
Availability
Great service, in spite of my changing orders twice. Good product with detailed instruction for installation. I installed them in about two hours…pretty good for a 72-year-old gal!
Price and quality.
I needed an 8.8 brake cable for my yj. Your site made it easy to find and shipping was exactly as it said. Item showed up on time and communication of shipment process was great.
Variety of parts and easy to navigate website as well as quick delivery
It's been a few months since I ordered, received, and installed the Side Step Bars. They look great on my Tacoma. Last week though, I noticed one was rusting. I called ET to report and was told that they couldn't do anything - it was more than 30 days. So much for EXCELLENT CUSTOMER SERVICE. Workmanship and materials warenteed for 30 days -not making this repeat customer happy.
Tip for consumers:
Expect product quality issues and 30 day warrante.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am really sorry to hear that.
If you would like to discuss your feedback-
I would be happy to speak with you.
Amy
EXT 1257