• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,379
Neutral
177
Negative
443

Instant Feedback

40,731 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,456)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user stephenh2595
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I have ordered multiple items from Extreme Terrain and everything has been awesome! Shipping prices are amazing and usually arrive a couple days early. Highly recommend!

Thumbnail of user luisr1211
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

By mistake I entered the wrong address and ExtremeTerrain team helped me out correcting it. Order arrived on-time as expected and it's just everything I wanted! Thank you so much.

Reason I chose this business:

Because of the reviews, the built pictures from other customers and specially the description & installation videos which are just perfect.

Thumbnail of user jennifert2477
2 reviews
0 helpful votes
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July 9th, 2024
Verified purchase

Everything went well on the order.good product and fast shipping.
The rebate that was promised isn't emailed til later in July which is also on good for orders o er 300.00.which this isn't really disclosed clearly when you make a purchase to achieve the $50 rebate initially.in being said extreme lost a sale on a winch.

Reason I chose this business:

I've had good experiences in the past.
I was also going to order a winch with the rebate,which then fell threw due to unclear disclosure.

Thumbnail of user lbb16
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I have yet to receive my order it has only been a day but the amount of advertising emails i have received is ridiculous!

Thumbnail of user vicd67
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

With a lot of work I made them some what fit. My seat controls are completely covered. And seat straps to short. You need to be more precise with your merchandise.

Reason I chose this business:

Have bought from them before with no problems.

Thumbnail of user markt1790
1 review
0 helpful votes
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July 14th, 2024
Verified purchase
• Updated review

Always pleased with product. If there's a defect they send me another product and make it easy to return defective product. With how to videos on some items and competitive prices with the same item or better item. Great customer service.

Reason I chose this business:

Was told about you by a friend and I’ve bought items before and have been pleased with the quality and great customer service.

Always easy to maneuver on website and easy to check...
December 26th, 2022
Verified site experience
• Previous review

Always easy to maneuver on website and easy to check out

Reason I chose this business:

Always easy. Great site great prices. Great customer service. Videos on how to. Top notch site.

Always Happy
July 9th, 2022
Verified purchase
• Previous review

I'm always pleased shopping here. Have videos on some items to help with installs if needed. Quality products and service.

Reason I chose this business:

Quality of product and service. Plus descent prices. Quick mail service.

Thumbnail of user mikes5206
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Shipping was great. Product was good enough. Velcro tape was the worst I've seen in my 72 years. Wet wipes to clean Jeep top reinstalling were dried out. Used alcohol to clean top. Let it dry good. Only less than 1/3 Velcro tape stuck and some of them were down the next morning. Cheap Chinese crap. Change the Velcro to 3m it stuck fine.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hey Mike,

Thank you for taking the time to write your review on your recent order for the Headliner Kit. We appreciate your feedback on the products to help assist us with sourcing items in the future. If you need any further assistance please do not hesitate to reach out.
Thank you and have a great day!
Allison

Thumbnail of user koryc24
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Easy pick. Pay and shipped. I really don't have a lot to say. It was so simple and the product looks great and sounds great! Always Extreme Terrain!

Reason I chose this business:

Chose them before and will always choose them. Good products!

Thumbnail of user chuckt174
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

This was a perfect fit for our '19 Sahara. The edging pops into place nicely, so there's no need to use a sun visor to keep in place.

Reason I chose this business:

I chose Extreme Terrain as I knew I would get a quality product for my Jeep, no questions asked.

Thumbnail of user jeffreyw1525
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

My Jeep cover fits better than I thought it would. My JK is lifted with a Vortex hood, ultimate light bar across the top, huge after market bumper with an 8k winch and a light package. The cover goes over the entire Jeep and easy to install. I would recommend the product to anybody.

Reason I chose this business:

Customer reviews

Thumbnail of user jodij168
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Confusing to install but overall great product! Good non slip tread and perfect height to get in and out. Heavy duty, they feel very secure.

Reason I chose this business:

First place that popped up on Google search

Thumbnail of user davidm5243
2 reviews
0 helpful votes
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July 24th, 2024
Verified purchase

Wow! Right out of the box, I knew this was going to be an awesome product! The Bestop Sunrider for Factory Hard Tops; Black Diamond (20-24 Jeep Gladiator JT) is well built and was easy to install. I had trouble getting the screw through the cable head, but I finally got it assembled. Easy to install and it was ready to use. I am very pleased and will continue to shop Bestop.

Reason I chose this business:

I have ordered numerous products from Extreme Terrain and have never been disappointed in the product quality or easy of use. If I need something for my 2023 Jeep Gladiator I will always look here first before searching another compnay.

Thumbnail of user crystale258
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Fast delivery. Clear instructions. This was exactly what I was looking for.it really filled the gap that my jeep so needed.Extreme Terrain is for the JEEP enthusiast.

Reason I chose this business:

They had the look I was going for.

Thumbnail of user mattf563
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Everything arrived quickly but several items arrived damaged. Was able to make it work for installation.

Thumbnail of user normr38
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Order arrived in perfect condition and on time. Excellent videos that help with selection and installation.

Reason I chose this business:

Good selection and quick service

Thumbnail of user scotts4451
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Extreme Terrain was very pleasant but once again FedEx dropped the ball. Still waiting for rear bumper with no excuse this is not the first time very disappointing.

Thumbnail of user toddw780
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I am currently in the middle of a '13 Tacoma double-cab and stumbled upon this site comparing selection and prices. No bull$#*!, fast delivery, great service. Boom.

Reason I chose this business:

Price, selection.

Thumbnail of user billyj324
1 review
0 helpful votes
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July 18th, 2024
Verified purchase
• Updated review

Everyone is always great with advice.

There does seem to be a disconnect between the date and time of orders placed and when they arive. My last few orders were placed before 2 pm eastern and the ship date generated is the same day. However, the orders usually go out the next day or day after causing the items to miss the target delivery date.

Able to stock items. Staff is very knowledgeable
October 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

One stop shopping for what i needed

Jim was very knowledgeable and helped me make the right...
September 17th, 2023
Verified site experience
• Previous review

Jim was very knowledgeable and helped me make the right decision

Reason I chose this business:

Ease of shopping, quick delivery

Thumbnail of user roberts10725
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Used the chat feature, fantastic service, The Associate made a recommendation on an upgrade item, gave me a number to call if I decided to purchase, 4 days later I called and within 10 minutes the purchase was completed. Now we wait for it to arrive.

Thumbnail of user curtd433
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Ordered 4 shocks….all in stock. They shipped 3….then Finally the 4th days later. First 3 arrived by FedEx in the manufacturers packaging with a FedEx label stuck to it. The boxes were all damaged terribly and the hardware was missing. Started text convo with support. Was told I could get credited $15 per box for what was going on….then another tech took over and didn't know what was going on…then another…ultimately they offered to credit me $16 if I kept the shocks and sourced my own hardware AND I agree that I can never return the shocks for ANY reason. Then the original tech came back on and said he didn't know why that was happening. Never again.

Thumbnail of user mikee1253
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

The website was easy to use. The products were good quality It all fit very well. Fast shipping time just a great company overall.

Reason I chose this business:

Because they have products that fit my bronco properly without a lot of fabrication.

Thumbnail of user joed2013
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Absolutely wonderful. They have stuff for my Jeep that I didn't even know that I wanted. Descent prices and pretty quick shipping.

Thumbnail of user jessicam4371
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Awesome website! Lots of fun things to add to our jeep. Shipping was a breeze. Definitely making these guys our go too!

Reason I chose this business:

Prices are nice!

Thumbnail of user phillipc295
2 reviews
0 helpful votes
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August 11th, 2024
Verified purchase

Wanted very specific seat covers which I hadn't been able to locate. Ask about the covers and they put me on the link and I found what I needed. Thanks so much, fit perfectly.

Reason I chose this business:

Great site easy to use

Thumbnail of user lawrenceg649
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I recently purchased a new top for my jeep. Website was easy to use found what I needed good descriptions. I figured it would take weeks to recieve but I was wrong shipped out when they said and recieved the top a day earlier then estimated. Installing was easy and fits perfect. Great experience.

Reason I chose this business:

Found while shopping tops on Google. Great experience will shop here for future Jeep parts needs.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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