Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
I've been with Extreme Terrain for a few years now, since when I use to own jeeps. Now that I own a Tundra its nice to know that they carry a lot of parts for them to.
I used them when I owned jeeps.
The Chicago Blackhawks tire cover fits great. With the tire size chart, I was able to make a perfect size selection. I get a lot of compliments on it.
You had a large selection and I was able to get what I wanted in a timely manner.
Wasn't sure about this new cover for the front of my jeep as I was going to install it myself. It was super easy to install and my jeep got a new face lift.
Packaged nicely, however one of the frame mounts always flacking everywhere, and didn't fit into the frame. Now that it is in the frame the D-shackle won't fit on it. So it ends up being worthless
Their overall business
Was a little worried when I ordered it because there weren't many reviews and was hoping it would fit without blocking the backup camera, but couldn't be more pleased with it once I got it.
Ordered on your website on Friday and it said "Order today and have it delivered by Sunday". So I ordered it and it did not even ship until Monday and it arrived on Wed.
I have bought several products from them over the years. Good selection and fair prices. Should not advertise the quick delivery of you cannot back it up.
Great product selection and good prices.
My order arrived within the week I ordered it. I was able to get everything I ordered on my Gladiator over the weekend and was happy with my experience with Extreme Terrain.
Cost and tire mount and balance online.
The part I bought was thru a USA address but actually going overseas. The staff was so helpful with ensuring it was the correct part as returning it wasn't an option.
I have ordered several products from here and have always been satisfied with the products and the service! They are my first go to for anything for my 2018 Wrangler JK!
Your site said u have rims in stock but then u send me reply not in stock and refund my money thanks for refund but waist my time looking at what u dont have need to update your site
Thuoght
First they sold me a tire that they didn't actually have in stock but didn't mention that at the time of the purchase (when they took the money for the darn thing). So they sold me a tire that they didn't actually have to sell. But still took the money. Real Nice folks aren't they? They waited for three days and sent me an email to informing me of this. When I called to inquire about the tire's availability, they time frame given was "it varies". Second, they sold me a "wheel and tire build kit". This is the tire and wheel purchased together, will be mounted and balanced, aired up and sent to you ready to be installed. Well, today I received four tires without the wheels. So, there goes the "wheel and tire build kit". Did I mention how nice these folks are yet? It's obviously not going to be ready to installed when and if it all even gets here. This is just really a big disappointment because I spent some big $$$$ here thinking that it was all going to be worth it. A one stop shop at the tip of your fingers. Not even close. My experience here makes me think that not having finger tips might be more pleasant that purchasing from extremeterrain.com. It's been nothing but a head ache. ExtremeMigraine.com is what they should have named this company.
I bought a Christmas present for my husband so I'm not sure about the product just yet bit the transaction went very well.
Not the best experience! Ordered & item was lost so ordered again and now waiting on refund my money to original form of payment!
Ahhhh no comments
I am so sorry to hear about your experience.
I see that you have spoken with our customer service.
Please let us know if you have any questions.
Amy
EXT 1257
2 out of 3 items are high quality. The hood latch lock are not so durable.
Ordered a cold air intake and pedal commander for my jeep,fit perfect and work great!
Highly recommend
Refered by a friend
I only give a 2 star because of the instructions. I hate wasting my time. See below. If instructions were correct, this would be 5-star.
I read about one of the brackets being misidentified but it wasn't clear on the review. It is the middle support bracket that attaches to the pinch weld. The instructions suggest that they all go on in the same way, but the middle one is flipped, with the long end pointing to the front rather than to the rear, like the front and rear support brackets do. Very frustrating for someone like me who does not routinely do this sort of stuff. It took me an hour of fussing and holding and seeing that the holes didn't match up before I figured out to start with the center bracket and see which was correct for the holes to line up. It literally took me 15 minutes to put on the other side. The running board is otherwise great, but I'm pissed that Westin put me through such an exquisite torture and they should make this right. The center bracket and rear bracket are nearly identical, one is a bit longer, but this is not super obvious from the diagram, hence, if they were labeled, it'd be easier. Extreme Terrain should put a disclaimer on the is product so we, the customers do not suffer.
I have ordered from before and have always been pleased.
I purchased a Infotainment Sync 4 GPS Navigation Upgrade
(21-23 Bronco) from this company for over $1000 dollars. The description hints that you will be able to add navigation to a full sized bronco with this part. When I asked directly if this would work for my bronco, I wasn't told yes but it was hinted that it work. After purchasing, dealing with extreme terrain tech support (not helpful) a ford dealer and ford customer support I found that navigation can not be added if it didn't come on the vehicle, it's hardware and a subscription service. I had already gone past the 30 day window for return after I spent time trying to get this working so I was stuck with the part. I left an honest review on the website, with photos. I didn't say anything bad about the company only explained how this wouldn't work unless your bronco had navigation from the factory and needed a replacement apim. The review was not posted nor were the photos showing how it would not function in a non nav vehicle. The 3 photos that made it seem to function were posted. This company alters reviews to make products look better. If you're looking at a product on their website just know the reviews are not accurate
Tip for consumers:
Beware of any reviews on the website
Products used:
I can't use the product I purchased
I am very sorry to hear about your experience.
I have reviewed your order and I see that you have contacted our
Customer service about posting your review and uploading photos.
If you have any other questions-
Please let me know and I would be happy to speak with you about it.
Amy
EXT 1257
Easy website to follow. I like what you have for off road.
From start to finish it was a smooth experience. All my questions were answered with professionalism. Can't wait to order with Extreme Terrain again
Good reviews and customer service wonderful
Fast and easy the lights and fog lights look great on my Jeep and are 10 times brighter then the stock lights, and the install took me about 1hr with the help of my wife.
The shipping experience wasn't great, it took several days to get 5 tires, but we would get 2 tires, then 1 tire days later and then the rest came days later. But we love the tires and rims!
Ease of shopping
Ordered front and rear flaps got info on front flaps being shipped recieved them quickly. Never heard of anything on the rear flaps have not received them or any other info on them
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Fed Ex is always delayed; the expected date is never met and the boxes despite creful packing procedure always come damaged and the product was damaged twice.
Prices, open box purchase, and customer build pics
Ordered a new lift kit (listed IN STOCK) for my jeep on the 20th with a delivery date by the 25th.
On the 23rd, I contacted XT as I had no shipping notice and was told it was coming from the manufacturer and could be 3-5 days before they shipped it. I contacted the manufacturer who said they had not received an order yet but had several in stock.
On the 26th, I contacted XT again, who said the manufacturer was out of stock and they had to order through a 3rd party distributor. This would set my order back another 4-6 weeks for delivery. They did give me a $25 online voucher good for 30 days to compensate me, but I canceled the order instead of waiting it out.
However, I am still waiting for my order to cancel and my refund to be issued. IF, it comes through in a timely manner, I will be reordering through their competitor who has already assured me it IS in stock, will be delivered within 5 days of ordering AND has offered to price-match XT for the poor experience they provided.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I apologize,
I reviewed your order and I do not see
That you have reached out to our customer service as of yet about
This issue.
If you have any questions, we are happy to help!
Amy
EXT 1257