• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,363
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user trevinm2
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Great product. Fast shipping. The product was exactly what I was looking for. The shipping was fast enough, there wasn't much difference in wait from going locally.

Reason I chose this business:

They had what I was looking for when I couldn’t find it elsewhere.

Thumbnail of user justinz231
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Arrived quicker than expected and was simple to install

Thumbnail of user mikel2554
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Good quality product! Fast delivery excellent customer service

Thumbnail of user davids11469
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

They sent me the wrong LED interior bulb in my order. I needed two of the bulb style fuses but only received one.

Reason I chose this business:

Availability, price, reviews on specific product

Thumbnail of user frankc2012
2 reviews
0 helpful votes
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February 13th, 2024
Verified purchase

Last product purchased the fitament description was not accurate. I have returned the product under an issued RMA.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for taking the time to share your feedback with us. We sincerely apologize for any dissatisfaction you may have experienced with our
Jeep Licensed by RedRock Winch Cover with Jeep Logo. We understand that it has fallen short of your expectations, and we genuinely regret any frustration this may have caused.
Should you wish to discuss this matter more, please feel free to reach out to me directly at extension 1257.

Amy

Thumbnail of user anthonyc587
1 review
1 helpful vote
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January 18th, 2020

Bunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of MoronsBunch of Bunch of Morons

Thumbnail of user marcs385
2 reviews
0 helpful votes
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August 22nd, 2022
Verified purchase

Yes, I received my order. Thank Yes, I received my order. Your great thank you your great thank youyour great thank you
Your great thank youyour great thank you

Thumbnail of user michaels11428
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Was looking for a part to fix an issue with my 2019 Jeep JL Rubicon. I had previously ordered from Amazon but the part came in and wasn't correct even though it stated it was for my Jeep model. On July 31st I logged onto Extreme Terrain and quickly found my part - MotoFab Metal Sun Visor Repair Clips (18-23 Jeep Wrangler JL) Item #: J*******. I placed the order that day and it arrived just 3 days later on July 3rd. The instructions were easy to read/follow & within 10 minutes I had the part installed on my Jeep. Very happy with the item and the ease of purchase.

Reason I chose this business:

I chose them because they had the part that matched my Jeep model and was a fair price.

Thumbnail of user trishh63
3 reviews
5 helpful votes
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June 26th, 2023
Verified purchase

I purchased Bestop Trektop NX Soft Top, Black Diamond (07-18 Jeep Wrangler JK 4-Door), and it is the loudest top I have ever owned. It flaps loudly when you're driving. Not happy with it but not purchase g another one.

Reason I chose this business:

I have ordered in the past.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your soft top.
If you have any questions- please let us know.
We are happy to help.

Amy
EXT 1257

Thumbnail of user jamesm5713
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Busted both rear shocks. Jumped my dumb $#*! back on xt. Placed order chose 2 day shipp5cuz I'm in a bind. I find out from my own investigation that they wont ship to a p o but it didnt say that when it took my order and gave mr an order number. After finding all this out i now wont be getting my parts Friday more like monday or Tuesday. I paid extra to recieve them in 2 days. Now its gonna be 5 days. SAME AS IF I CHOSE FREE SHIPPING, NOT TO MENTION TH LASY ORDER WAS COMPLETELY WRONG PART. GONNA BE CALLIN A LIVE PERSON TOMORROW. SERVICE HAS GONE TO $#*!

Thumbnail of user gordiew
1 review
5 helpful votes
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January 18th, 2019

Only because I can't put 0-stars. This business is absolutely ridiculous. Ive ordered a couple things from ExtremeTerrain and always had an issue one way or another. The first set of steps I ordered said it was for a 4-Door Jeep Wrangler JK 2007-2018. Even the picture was for a 4-door, nope they were for a 2-door. Now I just got my new ones after uninstalling and returning the last wrong steps (and driving to return them to a specific location) to find out that they only fit for a 07-13. Mine is a 2014 and there's definitely a difference. Their shotty website still says they fit for 07-18. They were so far off when I was installing them I had to google the model number and that's how I found out. I'm so frustrated right now. I'll never be a customer again. Customer service is probably the most important business factor in my opinion, and I was berated. I asked what they'd do for me for my inconveniences. I feel at the least they should've offered me an upgraded compatible set of steps, and/or reimburse me for my time, gas, and all the frustration that has been occurring, causing many unnecessary problems in my life. NOPE... They don't care about customer service or evidently re-peat customers because they said we'll put $50 credit on your account... That was a slap in my face. Now I don't have any rails and where the old bolt holes used to be are starting to rust out. Thanks Extreme Terrain for being a joke. FYI- potential Jeep parts shoppers, do your research like I should've done. There's way better pricing and parts all across the internet.

Thumbnail of user michaele2168
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

I wasn't sure what controller was best for my 4Runner. Left a message to have them call me which I did. I was told which one would work and it would plug right in to my truck and would only need to wire in a power wire to the battery. Received the controller and none of the above was true. There was no where to connect it to my truck. I started another chat with them online and was given no advice but to return it and order the correct one, which he didn't know which one and said I would need to call some number to talk to someone about it. Meanwhile, 30 second google search provided not only the adapter cable to plug directly into my truck but also the control knob adapter to mount the knob directly into one of the blank spaces in my dash. Never going back to these guys for any again. I realize that may seem a bit overkill but I don't appreciate the lack of effort to find a solution to my problem when it was their fault I did not have what I needed. Especially when the information was simple to find.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am really sorry to hear this.
If you want to reach out to discuss- please do!
I am happy to speak with you.

EXT 257

Thumbnail of user alwind3
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Very professional, product as per images, nicely packed and delivered as promised on the day I wanted! Congratulations

Reason I chose this business:

Recommended by a friend and very pleased. Soon I will update an image of my Jeep also!

Thumbnail of user chriss4837
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

I'm hoping that you have these Barcelona red covers to match h the rear doors! I don't see them in the catalog yet.

Thumbnail of user ronp544
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

After looking at several of your roof racks. And watching an how to install it utube presentation I picked the red rock HD roof rack. It arrived in the two day shipping timeframe with a beat to hell box from FedEx. I should have refused it then but didn't. So when I opened the box allmost all parts were at least wrapped in plastic on bubble wrap. With high hopes I began attempting to assemble the rack. First fail was the right hand side rail had a bend in it. The second one came when I was putting the cross rails on and this one really ticked me off. There are four cross rails that have two tapped holes in each end. These are supposed to have 30 millimeter threads and bolts to hold the rack together. Some were tapped correctly some were a nightmare. There appears to be paint in the threads that won't come out and makes turning the Allen wrench trying to tighten them a pure pain in the butt. After hours of working on getting these bolts into the cross bars I am sorry I didn't send it back. It defiantly didn't go together like the utube presentation and I wouldn't ever buy a red rock product.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your experience.
Please feel free to reach out if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Thumbnail of user pierrel226
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

It's m'y first purchase with thèm. Quick delivery and traking information are perfect. The store even track the shipment for provide a good service. Now it's m'y new store

Reason I chose this business:

I havre chosen extrême terrain by chance Wen i round the jeep parts and i have no regrets

Thumbnail of user harryr189
2 reviews
0 helpful votes
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November 18th, 2023
Verified purchase

Been ordering parts and accessories from these guys for years for all three of my jeeps. Tracking was the added bonus.

Reason I chose this business:

Extreme Terrain is one of the offroad leaders for parts and accessories.

Thumbnail of user angiem317
2 reviews
0 helpful votes
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September 19th, 2023
Verified purchase

It was easy to find what I was looking for and check out was just as fast and simple and painless Extreme Terrain has always been my go to for jeep parts and accessories.

Thumbnail of user randyp640
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Ordered a new bed cover for my Tacoma and it arrived 3 days later. Nice product, easy to install and looks great

Thumbnail of user jasonc2276
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Placing the order, tracking the shipment was all good. Hinge Bushing install tool could be better made, worked on some of the old bushings but not all of them.

Thumbnail of user michaelw5296
1 review
0 helpful votes
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February 15th, 2024
Verified purchase
• Updated review

Ordering and shipping is easy and trouble free. I have never had a bad experience Extreme Terrain.

Reason I chose this business:

They carry the brands I prefer and have an awesome selection of parts and accessories for my JK Wrangler!

Easy Shopping, found answers to all my questions also...
September 27th, 2022
Verified site experience
• Previous review

Easy Shopping, found answers to all my questions also easy checkout!
Overall great experience.

Reason I chose this business:

I have purchased from E. T. before and always have good luck!

Thumbnail of user richardm5448
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Everything was in stock and delivered quickly. In fact one product came a day earlier than expected

Reason I chose this business:

Because items wee in stock and I had watched instructional videos on youtube

Thumbnail of user scottj1232
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Good help with extreme terrain/Doug
I had a good experience with Doug at extreme terrain picking out my tire and rim size. They look good on my 2020 JL Jeep.

Reason I chose this business:

Selection of tires/rims pricing/packages

Thumbnail of user johannm28
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

Do yourself a favor and read the description of each specific piece. It'll save you $10 if you end up not liking it and returning it

Reason I chose this business:

Popped up first on Google. Honestly probably won't shop here again. Return policy is terrible.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your experience.
Please let me know if you have any questions
Or if you would like to discuss your feedback.

Amy
EXT 1257

Thumbnail of user pamelah2127
1 review
0 helpful votes
  • Send Message
August 6th, 2023
Verified purchase

Excited as I just got the Jeep wrangler sahara 4 door. Replacing things and buying new things for it.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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