• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,379
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jeremyb1240
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I need to return the item and have not got a email back yet to Finnish my return so if someone could contact me that would be awesome

Reason I chose this business:

Because I thought it was the part I needed but it was not

Thumbnail of user tommyf185
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I took the doors off my 2003 TJ for the first time a week ago. I jumped in it to go to town and realized I had no rearview mirrors. I purchased these mirrors and they work perfectly. You can adjust them and screw them down tight and they stay in place. Just what I needed!

Reason I chose this business:

Extreme Terrain has the best selection of jeep parts of anyone. And usually has the best price on things I need. Thank you, Extreme Terrain!

Thumbnail of user brianr2552
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

I recently purchased several Jeep accessories from Extreme Terrain, and I couldn't be happier with my experience. The website was easy to navigate, making it simple to find exactly what I needed for my vehicle. The ordering process was smooth, and I appreciated the variety of payment options available.

Shipping was fast; my order arrived well-packaged and earlier than expected. The quality of the products exceeded my expectations.

Overall, I highly recommend Extreme Terrain for anyone looking for quality Jeep accessories and excellent customer service.

Reason I chose this business:

I'm a repeat customer and happy with my past experiences.

Thumbnail of user timk1002
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Was just browsing but found extreme terrain's open box section and found a great deal. Quickly shipped and no issues so far.

Thumbnail of user korym45
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Ordered some graphics for my gladiator, came very quick and have very good instructions on how to apply.

Reason I chose this business:

They had what I was looking for and it was in sale

Thumbnail of user ronalds2316
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Easy install and looks great. I love the bumper it makes my Bronco look mean in a good way. Just need a winch now.

Thumbnail of user leej699
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Easy to order and shipped fast. I got a deal on an open box, all the parts were there, the cosmetic damage was nicks and scratches ~ a lot more than I expected. It was a deal=still 5 star

Reason I chose this business:

My first go-to. XT sponsors Ntl Topless Day and our Club (Treasure Coast Jeep Club) takes advantage of the $500 matching contribution for one of our local charities every year

Thumbnail of user gregc1208
1 review
0 helpful votes
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July 14th, 2024
Verified purchase
• Updated review

The exhaust is great looking and hope to install it tomorrow. The shipping on the other hand...Ordered exhaust June 25 received it July 4th. It looks like the shipper dropped it out the back door of the truck and ran over it several times for good measure.

Reason I chose this business:

The wide range of products that can be compared to others of the same type.

I wish you would have a currency converter so as a...
July 12th, 2024
Verified site experience
• Previous review

I wish you would have a currency converter so as a Canadian I can see what I actually pay. Which is a lot more.

Thumbnail of user rayc817
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Bumper fit well, light bar works great, removing the front bumper fascia wasn't as easy as depicted in the video, it's a bit more involved, kept worrying about breaking clips, luckily I didn't, need some patience

Reason I chose this business:

Price point, fast shipping, well packed, no damage

Thumbnail of user aaronf613
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Everything showed up as advertised Everything showed up as advertised Everything showed up as advertised Everything showed up as advertised Everything showed up as advertised

Thumbnail of user bobm1779
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Extream Terrain has the Best selection.prices.and Fast shipping! Can always find what you need.very helpful customer service.one of the Best in business! HIGHLY RECOMMEND EXTREAM TERRAIN!

Thumbnail of user dec45
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Simple review here. The site is easy to navigate and offers quite a bit to look through. (Sometimes you know what you need for your vehicle and sometimes you didn't know you needed it until you seen it.) I like that you can search for items specific to your vehicle. Communication with ET is also better than average.

Thumbnail of user eduardol122
2 reviews
0 helpful votes
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July 27th, 2024
Verified purchase
• Updated review

I have been using extreme terrain for my jeep parts and accessories and I can say that is the best option out there from great products, fast delivery and excellent customer service.

Reason I chose this business:

Great products, great customer service

Quick and easy
February 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Variety of products / quality / fast shipping / excellent customer service

Thumbnail of user alisons521
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Browsed for my product, watched the review and install video. Immediately ordered the product after the video. Arrived very quickly and had it installed within an hour.

Reason I chose this business:

The amount of options and the prices are affordable.

Thumbnail of user cynthiap1840
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

There were plenty of options to get the look I wanted. Plus I was able to find a part that needs replacement at a great price!

Reason I chose this business:

Great prices and great options

Thumbnail of user craigs1598
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I purchased a mammoth steering stabilizer and it lasted 3 days. Only driving around town. No wheeling at all.

Value
Shipping
Quality
Thumbnail of user johnb13640
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I needed a new pair of rear springs for my 05 Rubicon and you had the exact set of RockJock springs that I wanted in stock. To top it off, FREE SHIPPING. A win,win.

Thumbnail of user williams7399
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Overall a good experience shopping with you, but if you could change one thing it would be the amount of after purchase email ads you send out. I get several emails a day from you, mostly advertising the same product that I already purchased from you. While after sale ads are to be expected yours verges on pestering.

Reason I chose this business:

Good pricing and availability as well as reviews.

Thumbnail of user patrickp1152
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Easy to shop...glad to be back enrolled again...the overall quality and affordability speak for themselves.

Thumbnail of user robertw6560
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I called to ask questions about the front upper control arm bushings because the description on the website does not describe if the bushings are for the upper or lower control arms and it doesn't indicate if it covers only one control arm or both left and right. The representative on the phone was EXTREMELY courteous and I would talk with him (and all of them) again any time. However, he made a couple contacts to support staff while I was on hold and they assured him the bushings were correct for the upper control arms and one kit was all I needed to replace both left and right sides. The item arrived and it was only enough to do one side. There are many other complications such as a related item return and full refund versus partial refund, but that complicates things too much for this review. I then had to order another kit, but leave town before I could finish the project. The car is now in a state of disassembly waiting for me to get back home in a few weeks to finish. My wife can not drive the vehicle until then.

Reason I chose this business:

Good products, fast shipping, decent prices, and excellent customer service.

Thumbnail of user amyp2062
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Ordered a bunch of accessories for my Jeep and everything was great quality and will absolutely buy again! Shipping was quick too!

Thumbnail of user aaronh1177
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

The rain guard window cover I received was an externally mounted cover not an internal channel mounted cover. The cover still looks good on the vehicle.

Reason I chose this business:

I chose extreme terrain because it had extensive four-wheel-drive inventory for Toyota Tacoma’s

Thumbnail of user garrisons7
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I don't give reviews on parts because I know what the hell I'm buying and it's quality. This review is about Extreme Terrain and the Extremely fast shipping times and accurate order of parts shipped. Very nicely and neatly packaged. Two thumbs up and a double high five ET! Keep up the great work!

Reason I chose this business:

Selection and competitive pricing, fast shipping.

Thumbnail of user christianf429
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

It is all there in one place and guides me with all the help to how to put it together. All fabricated as i have been trying to build it, i received an exteem tretaine catalogue WOW!

Thumbnail of user erics3820
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Fast shipping haven't installed yet but brake rotors and pads and rear drum pads drums look amazing! Cannot wait to install!

Reason I chose this business:

High quality parts kits!

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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