• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,363
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jacobs1109
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Service was fast and simple with the exception of all the emails I get not related to my purchase I've no complaints

Thumbnail of user cb826
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

The instructional video is a little le confusing for me just because she doesn't show the angle in which she's drilling things

Thumbnail of user juliej841
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

Purchased replacement visors for '98 jeep TJ. They were easy to install and match the camel colored original ones and interior well.

Thumbnail of user jamesw4725
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Installed it yesterday great piece of material, plus looks great on my Jeep. Ill be back shortly for a few more items.

Reason I chose this business:

Your selection of items are great gotta love it. Lots too chose from

Thumbnail of user robertu696
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Looks great! Easy install. Love the flag. It seems to be solid, we will see how it holds up over time.

Thumbnail of user brianr717
2 reviews
0 helpful votes
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May 31st, 2023
Verified purchase

Quick prompt delivery and quality product. I am excited about these. Makes my truck less prone to mud along the truck!

Reason I chose this business:

Price is affordable

Thumbnail of user brianm3840
3 reviews
0 helpful votes
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May 17th, 2023
Verified purchase

A super nice customer service rep helped with my order. The item shipped quickly and arrived on the day they promised.

Reason I chose this business:

Previous experience, previous orders.

Thumbnail of user markv1113
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Very easy to find what I needed and the options were great. Bought, delivered and installed in less than a week.

Thumbnail of user erica946
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I was looking for side steps for my bronco 4 doors 2021 and couldn't find good stuff, but with you guys
Everything went easy, good advise, product exacly as discribe, delevered on time. Thanks to you

Thumbnail of user jamesc5271
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Package was damage on arrival shipped an original carton not tape shut product was rolling around inside box I returned it

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your experience, Please reach out if you would like to discuss
Your feedback.
I hope to hear from you soon!
Thank you.

Amy
Ext 257

Thumbnail of user roberth4687
1 review
0 helpful votes
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May 17th, 2022
Verified purchase
• Updated review

Quick and easy Web site to navigate with a great selection and variety of price ranges.the is something for all budgets.

Reason I chose this business:

Price and quality, as well as selection of products.

Reason I chose this product:

They were just what I was looking for My Jeep and the upgrades I was looking for.

Quality
Qwick and easy
May 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Price and quality, as well as selection of products

Thumbnail of user katherinef506
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

This was super easy to install and great quality! My Jeep looks way better than it did and it's so subtle.

Thumbnail of user jamesd4083
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

I don't shop anywhere else for custom jeep parts. Very fast shipping and may be the best prices in the market.

Thumbnail of user shaneb509
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

All good except box inside the shipping box was wet/damp. Didn't appear to affect the product though.

Thumbnail of user larryc994
1 review
0 helpful votes
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April 15th, 2022
Verified purchase

Did a chat, and the customer service rep changed my shipping address because I did not pay close attention during checkout.

Thumbnail of user robertc5550
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Good prices and lots of products to choose from. Tracking my shipment was kind of a hassle but overall not bad.

Quality
Thumbnail of user arthurb647
2 reviews
0 helpful votes
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March 27th, 2023
Verified purchase
• Updated review

This was the first time ordering from Extreme Terrain and everything went fine. Delivery was a little late, but no problems.

Having a little trouble ordering on your website
March 19th, 2023
Verified site experience
• Previous review

Having a little trouble ordering on your website. Might be my fault.

Thumbnail of user jacobd465
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Overall quick delivery everything was in good shape only complaint would be packaging was pretty rough ripped open and falling apart.

Thumbnail of user vertusa
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Had a good experience. Was able to find Items I needed to start building up the Jeep and at reasonable prices.

Reason I chose this business:

Found on the internet and had what I wanted

Thumbnail of user tammier85
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Ordered on Thursday, received on Saturday. Took about 30 minutes to install. Comes with no directions, but was simple and easy.

Reason I chose this business:

I've ordered items thru ET and have been pleased so far. Extreme Terrain is a bit more expensive than other online sights for ordering parts for a jeep but so far delivery has been quick and I'm pleased.

Thumbnail of user kenw611
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Searched for what I needed. Pressed 2 buttons and it's on the way! No hassle at all.fast, easy and quality products

Thumbnail of user jorgee142
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Awesome! Didn't think I was going to get the exact step pad because I had been looking for it along time.

Reason I chose this business:

I had been following Extreme Terrain for awhile.

Thumbnail of user ronm1047
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Follow you tube on removal and installation. The side bolts are a little tough working blind. Fit and look is awesome

Thumbnail of user maryg3222
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Fast delivery good service liked the bumper I ordered was a little hard to install but nice once it was on

Reason I chose this business:

Like the products

Thumbnail of user johnp5630
1 review
0 helpful votes
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August 28th, 2022
Verified purchase

Quick and easy, came in fast and look great. Time will tell on how they hold up. So far I'm satisfied

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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