• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,365
Neutral
177
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user erick1148
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

I received the wrong item for my vehicle. I can't say it was ET's fault. The $15 restocking fee is not going to win back my business though.

Reason I chose this business:

Great catalog...

Thumbnail of user darrene69
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

They took my $500+ and still haven't delivered my tonneau cover yet. It's been over three weeks and won't be shipped for 3 more weeks. Who does that?

Service
Value
Shipping
Thumbnail of user roberty699
2 reviews
0 helpful votes
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May 31st, 2022
Verified purchase

Both Grille inserts I ordered arrived on time and in perfect condition. The fit is great! Now I just need to decide which insert I want to use.

Reason I chose this business:

Product selection

Thumbnail of user scottk1670
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Found the parts I was looking for and they were delivered in a couple of days. No back orders or all the excuses i get tired of hearing.

Reason I chose this business:

Because when i order something they have it and get it delivered. I have order other products and once you pay for it then they tell you it is backed ordered and will ship it once they get it back in stock.

Thumbnail of user carlosg978
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

It wasn't clear to me that my order was going to be sent in multiple shipments. I expected and planned my schedule on the initial delivery.

Thumbnail of user keithm1370
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Alot of inventory to choose from and that's good thing because you can't just go anywhere and find the things you are looking for your jeep

Thumbnail of user timc1355
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Super easy to find good products. Purchased HD OME leaf springs and bushing kits for my 21 Tacoma. Excited to get them in hand and install.

Thumbnail of user ralphg304
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

Finally arrived in the mail and quite happy with it. Install was quick and easy. Has a nice whistling sound when I push the trottle down.

Thumbnail of user dustinc275
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

I wasn't expecting to get my lights as quick as I did. 2 day shipping and got it a day early. Great job!

Thumbnail of user devonr163
2 reviews
0 helpful votes
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August 27th, 2023
Verified purchase

Excellent shopping and ordering experience with quick shipping and delivery Recommend them for your parts need

Thumbnail of user harveym177
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

The site was easy to navigate & I was able to find what I wanted & complete the order in a very short time.

Reason I chose this business:

Reputation.

Thumbnail of user laurencew73
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Inventory was fantastic, choices worry minutes, and prices were extremely decent. Experience was very simple and easy.

Thumbnail of user dillona21
1 review
0 helpful votes
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December 2nd, 2022

Ordered cv axles twice for my tacoma and this is the second time they came in damaged I would not recommend it's going on a month without my truck now and gas and money I've spent to go pick the parts back up at the mechanic shop take them to get shipped back out and take them back to the mechanic I won't do it a third time I've never had such a hard time with a place also the first time I had to call and let them know I was sending them back they said yea send them back and we will just ship you out a new pair as soon as we get the other ones back I was like ok cool I call because no parts came in for two weeks and they tell me there was a glitch in the system and now I will have to reorder the parts and it will take 2 to 3 weeks to get my money back I don't have the money to spend again right now I just spent my last $400 to get the parts ordered the first time it's been hell trying to get these parts and get my truck back and I will not use this company again I'm going to see if my mechanic can just go ahead and put these on broke because I can't go another week without my truck it's sad

Tip for consumers:
Think Twice don’t let what happened to me happen to you

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikem4358
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

The trunk/hood antenna mount was just what I needed. It arrived quickly and was well-packaged. Thanks!

Reason I chose this business:

They had the part readily available that I was looking for.

Thumbnail of user virginial933
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Good product and quick shipping. So far only have the front lift in and can't wait to get the rear in

Reason I chose this business:

Best pricing

Thumbnail of user cynthiad1684
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Easy to place order...Side mirrors to use without doors worked great, vibrates a little when driving.

Reason I chose this business:

ALways has everything we need!

Thumbnail of user jimm2714
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Always willing to answer any questions I have for parts for my son's jeep and always go the extra mile. Highly recommend.

Thumbnail of user gloriao257
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Items was as described in photo, and looks good installed, received items earlier the expected,thank you

Reason I chose this business:

Because I have ordered several items from extreme terrain, and love the quality of product

Thumbnail of user zacharyg218
2 reviews
0 helpful votes
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May 12th, 2023
Verified purchase

Perfect experience. No issues. I have used extreme terrain many times. I would highly recommend them.

Reason I chose this business:

They offer everything

Thumbnail of user nicholasm801
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Delivered a day early. Item as advertised at a fair price. Would definitely recommend Extreme Terrain!

Thumbnail of user brockj157
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Great website for Tacoma accessories highly recommend. I will definitely be buying from the website again.

Reason I chose this business:

It had what I wanted

Thumbnail of user michaelg5665
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Parts fit perfectly and install was made easier with step by step directions. Would absolutely recommend.

Reason I chose this business:

Parts were in stock and shipped next day!

Thumbnail of user haleyf88
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

The truck bed cover won't lock in place. I have submitted a ticket and haven't heard anything back.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for reaching out about your truck bed cover. We want to assure you that your concerns are of utmost importance to us. We attempted to reach out to you via phone. Unfortunately, we were unable to connect directly. Please feel free to reach out if you have any questions.

Amy
EXT 1257

Thumbnail of user josephn1265
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Fast delivery and beautiful product. Very straightforward install.

Thumbnail of user micahb97
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Super satisfied with the product. Literally took 10 min to install the headlights. Great quality too

Reason I chose this business:

Great prices for great quality

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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