• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,372
Neutral
177
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user radf3
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Price on the site was better than others... shipping and processing was faster than other sites I've visited... thank you!

Reason I chose this business:

Price and reviews

Thumbnail of user wendya431
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

Great delivery. Great experience. Good quality. 3 inch sidesteps looks good on my truck. Will be ordering other product soon!

Thumbnail of user kirbys51
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Great experience. Great product.
The handles seem to be very durable and are exactly as portrayed on the web site.

Thumbnail of user davidc7384
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Delivery was on time package was shipped really well it was a bumper and did not get scratched or damaged

Reason I chose this business:

Great store

Thumbnail of user chrisc3278
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Easy to order from. Quick to deliver. Customer service was great. I'll be buying from here again in the future

Reason I chose this business:

Great looking bumpers looks well built and prices was reasonable

Thumbnail of user lylea34
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Arrive before expected date and was exactly what ir said it was i will give the feed back after on instalation and sound...

Reason I chose this business:

Just saw on internet thought id try it

Thumbnail of user dianer1673
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

I love the selection that you guys offer. I was able to find everything I wanted and received it quickly. Cannot wait to see everything on my jeep!

Thumbnail of user alane258
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

Great customer service and prices. Products are described accurately and have arrived extremely fast.

Thumbnail of user aaronc651
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Timely delivery, satisfied with products ordered. Customer service very helpful in selection of products.

Thumbnail of user leonardh215
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Ordered the wrong thing, got an RMA and they helped me order the right part as a replacement. Got it installed thjs weekend. Looks great!

Reason I chose this business:

Always have what I need and usually cheaper (or the same price) as I can find it on Amazon.

Thumbnail of user sonnyl40
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

I bought two items for my wife's new puppy my wife was so happy with it, so now she gets her puppy into her jeep without lifting the big puppy.

Reason I chose this business:

This is were I get most of my things for her jeep

Thumbnail of user micheler508
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

I received the tires and rims within a couple of days. I have not put them on the jeep yet, but will post picts when I get them!

Thumbnail of user carac123
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

I had a credit on my account from a returned item and checking out and using the credit was easy. Product came way fast than I expected too.

Thumbnail of user davids10853
2 reviews
0 helpful votes
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September 13th, 2023
Verified purchase

Very simple and fast! Nice to live in Pa and have my orders with in 3 days! Excellent customer service, very helpful with any questions. Thank you!

Reason I chose this business:

I have in the past and have been very satisfied.

Thumbnail of user louiss594
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Tried to use a promo code on the order that was supposed to be good until that day, but kept saying it was invalid.

Reason I chose this business:

Happened to find something I liked.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
I reviewed your order and a coupon code would not apply to this order because it is an open box item.
Open box items are already discounted. Codes and discounts cannot be applied to them.
I have left you a voicemail- if you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user richardp2762
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Been ordering parts for years and this site is easy to navigate. The parts that were gonna be late; I was notified, and eveything else was on time.

Thumbnail of user jacko571
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

Had a wonderful experience super happy the product is quality. He got there when they said it would. Everything was great.

Thumbnail of user christinef1389
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Ordering is quick and simple. I received my order within the week. Instructions and videos were provided. I am very happy with my purchase.

Reason I chose this business:

I bought headlights here last year. They were easy to install and so was this item, roof rack.

Thumbnail of user rakkele
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Love the products, Soo many accessories for my Jeep! Just wish they offered military discount for all purchases, not just purchases over 300 dollars.

Reason I chose this business:

Excellent quality

Thumbnail of user iainm89
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

I finally received all the bumper parts, now how do I get them installed. I paid for the installation but have no contact information.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
If you have any questions, please let us know.
We are happy to help.

Amy
EXT 1257

Thumbnail of user deniseg780
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

The site makes it so easy to search for products and if I ever have needed to call the reps are always so helpful!

Quality
Thumbnail of user michaelg5818
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase
• Updated review

Orders 4 doors and sent 2 front ones back as they were not right and I have to check if the back ones fit.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear this.
I see you have contacted out Customer Service for assistance.
If you need anything else, please reach out.

Amy
EXT 257

Very simple and quick
April 16th, 2023
Verified site experience
• Previous review
Thumbnail of user nikishag7
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

It was a easy process. I was able to look at the new parts and determine what was best for me and my Jeep!

Reason I chose this business:

Cost and Parts

Thumbnail of user emilym143
2 reviews
0 helpful votes
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April 4th, 2023
Verified purchase

Was a bit concerned whether we chose the right shock, but it was just the ticket. Delivery was quicker than expected too. Thank you!

Thumbnail of user zeeke
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

Seems to be what I ordered. Haven't had a chance to install it so I can't comment on how well it fits or sounds.

Reason I chose this business:

Parts availability

Sitejabber for Business

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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