• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,378
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user michellec3967
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Helpful when asked questions, helpful when I needed to return and order again. Very professional and great

Thumbnail of user jenniferw3851
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Super simple! I'm extremely happy about your shipping costs. They are very reasonable. My bf has this same seat cover and loves it so I had to order one for my Jeep!

Reason I chose this business:

Because of your great prices and all of your items are high quality!

Thumbnail of user ericm2844
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Everything went great, got my parts fast, I think i even got a discount on everything. All good on my end

Reason I chose this business:

Good reviews, easy website navigation, and great prices

Thumbnail of user williamb6678
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

I have ordered parts for multiple jeeps. Parts always came in on time and as expected. Good quality parts, great deals. Only had to return one part due to me ordering the wrong part. Return was so easy, step by step instructions were provided and refund was issued instantly. Would definitely recommend to anyone

Thumbnail of user johnb10970
2 reviews
0 helpful votes
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September 27th, 2024
Verified purchase
• Updated review

My experience was Extreme Terrain was very positive. Placing the order was easy and efficient and the product was shipped very quickly.

Reason I chose this business:

Previous customer. Great customer service, good selection of products and fast shipping.

Very easy and quick shopping experience
December 13th, 2023
Verified site experience
• Previous review
Part of the order did not ship or was lost in shipping
May 10th, 2023
Verified purchase
• Previous review

I placed and order for two items for my 2022 Wrangler, door sill protection guards and two white stars. The door sill guards were delivered but the stars did not arrive. I contacted the site and held a "chat session" with one of the staff. They said they were going to investigate the shipping status and re-send me the two stars. To date, I have not had any further correspondence concerning the missing item.

Thumbnail of user celestez16
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I love how easy the site is to navigate. I also love the filter options to look for items for my specific make and model.

Reason I chose this business:

I have been using it for a few years now. Always my goto spot for anything Jeep.

Thumbnail of user kimp1317
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Pretty easy to install. The only issue is, the clips are garbage. Had to buy oem clips at dealership.

Reason I chose this business:

Usually pretty good products.

Thumbnail of user danted65
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

The product was assembled and delivered earlier than expected in great condition. Definitely would roll with them again for my future purchases.

Thumbnail of user davidt4625
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Every thing as expected, super fast shipping, sucks I ordered the wrong part, and only get store credit, but that's my fault

Reason I chose this business:

First to show up on google, super easy website to navigate.

Thumbnail of user christopherc3036
2 reviews
0 helpful votes
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October 3rd, 2024
Verified purchase

Bought the item open box, with a dent and some scratches. Which I'm likely to do myself. Great value!

Thumbnail of user chriss5352
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Fast arrival, incredible quality, and over all always pleased with the service these guys provide! My truck is riding better than ever!

Reason I chose this business:

Always quality service and product/parts. Ive never been disappointed, always receive what i order.

Thumbnail of user timc1732
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Tough, beautiful, sleek and functional! I'd try all your products without hesitation. Hey! The directions were easy to follow! Read them!

Reason I chose this business:

On a whim, I cancelled the other brand I had ordered and chose yours.

Thumbnail of user chastityl26
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

The product was exactly what I needed and it fit perfectly. Very fast delivery too. Will order again.

Reason I chose this business:

Found on Google and the price caught my eye.

Thumbnail of user christineh2534
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Good prices and super fast shipping. The website has a lot of options for which ever Jeep you have with descriptions.

Thumbnail of user sarahm4130
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

The items I purchased are high quality, arrived quickly, without issue. Overall very happy and recommend

Reason I chose this business:

QUality products, reviewed by Jeep owners, personalization so I could see products on my jeep. Again, just very good overall - thank you!

Thumbnail of user miless123
1 review
0 helpful votes
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October 14th, 2024
Verified purchase
• Updated review

Not a single problem, I enjoyed my experience with you all. Looking forward to working together again soon

Great so far
July 1st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great so far

Thumbnail of user josha409
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Surprisingly horrible customer service. Very unhelpful. Past experiences have been great but my last call was less than average.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hey Josh, can you E-mail us with some more details here? We will ensure this never happens again as service is our priority. Thank you! Satisfaction@extremeterrain.com

Thumbnail of user seand921
3 reviews
0 helpful votes
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September 28th, 2024
Verified purchase

Fit perfectly, super easy installation for my first time changing a starter and fires right up. Thanks!

Thumbnail of user davids12746
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Ordered 3 items only got two. The Hydraulic clutch hose never showed but it says delivered. I call BS!

Thumbnail of user garyh800
2 reviews
0 helpful votes
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September 18th, 2024
Verified purchase

I received my item in the best, expandable foam packing job known to man kind, this thing was packed with skill

Reason I chose this business:

Military discounts and incentives

Thumbnail of user scottb3801
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I have ordered several times from extreme terrain and the order process is very easy as well as the very fast shipping. I do recommend and will be ordering more in the future for sure!

Reason I chose this business:

Easy and the selection is great— app is easy.
Customer service is outstanding and shipping is very fast!

Thumbnail of user russels58
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I would like to say thank you to Josh A. Josh gave me a lot of details on the bumper that I ended up buying. After explaining what I was looking for, he gave me useful information that help me decide on the Fab Fours front stubby bumper. Thank you for your help.

Service
Value
Thumbnail of user dereks46
3 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

Looked all over for the correct part, but come up short. Luckily the staff found the right part for me in a chat.

Reason I chose this business:

The chat sold me.

Thumbnail of user rickr1217
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

When order was giving a est ship date just to found out that it was not going to be what was promised

Thumbnail of user codyw24
2 reviews
0 helpful votes
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July 23rd, 2024
Verified purchase

My order was shipped quickly but arrived with minor damage at no fault of XT. Customer service was quick to offer a fair solution to the issue in a prompt manner.

Reason I chose this business:

I’ve purchased from them before

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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